German Speaking Customer Consultant for Streaming platform

vor 2 Monaten

Kapfenberg, Österreich Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is thrilled to offer an exciting position for a German Speaking Customer Consultant focusing on a leading streaming platform. Join our passionate team and help us deliver exceptional support to an audience that loves entertainment

In this role, you will engage with German-speaking customers, assisting them with inquiries related to their streaming experience, resolving issues, and providing guidance on product features. Your commitment to service will ensure that customers enjoy a seamless and enjoyable viewing experience.

This is an excellent opportunity to blend your customer service skills with your passion for entertainment in a fast-paced, innovative environment.


Responsibilities
  • Provide top-notch customer support to German-speaking users across various channels (phone, email, and chat)
  • Address inquiries related to account management, content selection, and technical issues
  • Assist customers in troubleshooting and resolving streaming issues
  • Document customer interactions and maintain accurate records in the system
  • Offer insights and suggestions to enhance the overall customer experience
  • Collaborate with the team to share knowledge and drive service improvements
  • Stay up-to-date with platform features, industry trends, and competitor offerings

Requirements

  • Fluency in German and English, with excellent written and verbal communication skills
  • Prior experience in customer service, preferably in the tech or entertainment industry
  • Strong analytical and problem-solving abilities
  • Passion for streaming platforms and knowledge of current trends in media
  • Ability to work independently and as part of a team
  • Proficient in using customer support software and tools
  • Attention to detail and commitment to delivering high-quality service
  • Ability to adapt and thrive in a fast-paced environment
  • Positive attitude and eagerness to learn

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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