Customer Support Representative

vor 4 Wochen

Vienna, Österreich Oper Vollzeit

About Oper

We are a leading European Fintech, aiming to digitize mortgage origination for lenders and ultimately providing the best experience for borrowers. One way in which we do this is by providing personalised journeys for borrowers and lenders, which eliminate paperwork, increase transparency, and alleviate borrower anxiety. We are currently collaborating with 16 leading financial institutions across 6 European countries. Our digital solutions result in a +27% increase in digital customer conversion, +81% faster mortgage decisions, and a 90% first-time-right. Our software integrates seamlessly with core banking, CRM and online banking systems, offering a compelling and comprehensive service to borrowers.

A passionate and engaging team of over 45 stellar FinTech operators works vigorously to transform European mortgages by enhancing efficiency. Backed by Bessemer Venture Partners and Motive Ventures, our SaaS platform has raised EUR 14 million, placing Oper at the forefront of revolutionizing mortgages in Europe. Oper currently has offices in Zürich (Switzerland), and Antwerp (Belgium).

Your mission as a Customer Support Representative

Your mission is to champion customer success through responsive support, meticulous configuration management, and proactive bug resolution. When customers have certain problems, they will come to you to get ‘solutions on demand’. You will guide customers, investigate and resolve issues promptly, and drive continuous improvement by offering valuable insights.

Tasks
  • You will perform support activities (via mail and chat) by replying to customer questions, explaining them how to use the platform in the best possible way and by guiding them towards the help center where possible,…
  • You will make an impact by understanding the context where and how the customer operates and supporting them with questions and problems they might have
  • You will maintain technical configuration and perform updates to configuration of our customers (e.g. interest rates of our customers change sometimes on a weekly basis, it will be your job to make sure things are up to date timely and accurately).
  • You will investigate bugs/defects that are reported by customers using technical problem solving skills. You will align with the product and engineering teams to get them resolved in a timely fashion while keeping our customers up to date
  • You will continuously look for ways to improve your work, to automate processes or to simply make our product better
  • You will learn about Oper’s products, our newest features and updates and use this knowledge to support our user where needed
Requirements
  • Experience in support positions: 5-10 years in a related role, with a spotlight on providing support to customers in a SaaS context
  • Technical expertise and knowledge: you have a great technical understanding of how software works, you know how to ‘debug’ problems that are raised by customers and have sufficient technical knowledge to execute more technical processes related to configuration management.
  • Analytical Mind: A love for problem structuring and solution crafting, using your analytical skillset.
  • Stellar Communication : Stellar communication and relationship-building skills fluently in English. German, Dutch or French are a plus.
  • Solution-oriented: you work independently and proactively come with solutions using a 1-3-1 method.
  • Agile Attitude: An action-oriented mindset and a knack for 'getting things done.'
Benefits

We are a young and fast-growing company with a strong ambition to change an old and slow-changing industry. To achieve this, we’re building a stellar team where people will be challenged and can learn and grow.

You will work with a high level of autonomy. On top of having the freedom to creatively make an impact, you’ll be surrounded by an open team that is motivated to support you along the way.

We like to laugh, play games & do sports together. In the Oper international team, you’ll be exposed to a close-knit diverse set of minds, you will have a chance to learn new things and share your knowledge, and meet amazing people and cultures.

There is a lot of room for career path development and a lot of opportunities to travel.

Our hybrid-remote setup with offices in Brussels and Zürich allows us to cater to every individual lifestyle by allowing some team members to work from our offices and others to work fully remote. You can also use a WeWork co-working space if your hometown has one.

Our financial offer will be based on the market standards for early employees in a young (Fin)Tech Company (Michael Page / Glassdoor benchmarked) and will include extralegal benefits based on the legal framework of your location.

Inclusive at our core

Oper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Every application will be considered without attention to race, religion, gender, gender identity, sexual orientation, disability, age, or other applicable statuses.



Oper gives the paper-based mortgage industry access to a digital future. Our 65+ people strong team is building the dominant SaaS platform for European lenders.

  • Customer Support Representative

    vor 4 Wochen

    Vienna, Österreich Oper Vollzeit

    About Oper We are a leading European Fintech, aiming to digitize mortgage origination for lenders and ultimately providing the best experience for borrowers. One way in which we do this is by providing personalised journeys for borrowers and lenders, which eliminate paperwork, increase transparency, and alleviate borrower anxiety. We are currently...

  • Customer Support Representative

    vor 1 Monat

    Vienna, Österreich Oper Vollzeit

    About Oper We are a leading European Fintech, aiming to digitize mortgage origination for lenders and ultimately providing the best experience for borrowers. One way in which we do this is by providing personalised journeys for borrowers and lenders, which eliminate paperwork, increase transparency, and alleviate borrower anxiety. We are currently...

  • Customer Support Representative

    vor 4 Wochen

    Vienna, Österreich Oper Vollzeit

    About Oper We are a leading European Fintech, aiming to digitize mortgage origination for lenders and ultimately providing the best experience for borrowers. One way in which we do this is by providing personalised journeys for borrowers and lenders, which eliminate paperwork, increase transparency, and alleviate borrower anxiety. We are currently...

  • Technical Support Representative

    vor 1 Monat

    Vienna, Österreich Adverity Vollzeit

    We are looking for a Technical Support Representative, who will be the go-to expert for international customers using our SaaS platform, efficiently resolving their technical issues to ensure a seamless experience. Your expertise will play a crucial role in maintaining our customer satisfaction. This is a full-time position where you can work in our Vienna...

  • Technical Support Representative

    vor 4 Wochen

    Vienna, Österreich Adverity Vollzeit

    We are looking for a Technical Support Representative, who will be the go-to expert for international customers using our SaaS platform, efficiently resolving their technical issues to ensure a seamless experience. Your expertise will play a crucial role in maintaining our customer satisfaction. This is a full-time position where you can work in our Vienna...

  • Customer Support Manager:in

    vor 2 Monaten

    Vienna, Österreich Schrankerl GmbH Vollzeit

    Du liebst gutes Essen und arbeitest gerne mit Kunden, denn es motiviert dich, ihre Anfragen und Probleme so direkt und schnell wie möglich zu lösen? Dann könnte diese Stelle dein Traumjob sein! DEIN IMPACT: Als Teil des Customer Support Teams bist du die erste Ansprechperson für unsere Kunden und löst ihre Probleme direkt und unkompliziert. Mit deinem...

  • Customer Support Manager:in

    vor 4 Wochen

    Vienna, Österreich Schrankerl GmbH Vollzeit

    Du liebst gutes Essen und arbeitest gerne mit Kunden, denn es motiviert dich, ihre Anfragen und Probleme so direkt und schnell wie möglich zu lösen? Dann könnte diese Stelle dein Traumjob sein! DEIN IMPACT: Als Teil des Customer Support Teams bist du die erste Ansprechperson für unsere Kunden und löst ihre Probleme direkt und unkompliziert. Mit deinem...

  • Customer Support Manager:in

    vor 2 Monaten

    Vienna, Österreich Schrankerl GmbH Vollzeit

    Du liebst gutes Essen und arbeitest gerne mit Kunden, denn es motiviert dich, ihre Anfragen und Probleme so direkt und schnell wie möglich zu lösen? Dann könnte diese Stelle dein Traumjob sein!DEIN IMPACT:Als Teil des Customer Support Teams bist du die erste Ansprechperson für unsere Kunden und löst ihre Probleme direkt und unkompliziert. Mit deinem...

  • Customer Support Manager:in

    vor 4 Wochen

    Vienna, Österreich Schrankerl GmbH Vollzeit

    Du liebst gutes Essen und arbeitest gerne mit Kunden, denn es motiviert dich, ihre Anfragen und Probleme so direkt und schnell wie möglich zu lösen? Dann könnte diese Stelle dein Traumjob sein!DEIN IMPACT:Als Teil des Customer Support Teams bist du die erste Ansprechperson für unsere Kunden und löst ihre Probleme direkt und unkompliziert. Mit deinem...

  • Associate Sales Representative

    vor 1 Monat

    Vienna, Österreich Cisco Vollzeit

    Cisco Sales Associates Program (CSAP)  Associate Sales Representative – Austria Start date : 28th July 2024 Training Location: Prague (still working towards the Austrian Market, and customers) Post-training location: Vienna What You’ll Do: Cisco Sales Associates Program (CSAP) is a global program that provides a structured training and...

  • Associate Sales Representative

    vor 4 Wochen

    Vienna, Österreich Cisco Vollzeit

    Cisco Sales Associates Program (CSAP)  Associate Sales Representative – Austria Start date : 28th July 2024 Training Location: Prague (still working towards the Austrian Market, and customers) Post-training location: Vienna What You’ll Do: Cisco Sales Associates Program (CSAP) is a global program that provides a structured training and...

  • Sales Development Representative

    vor 1 Monat

    Vienna, Österreich N-able Vollzeit

    Sales Development Representative (German Speaking) JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Vienna, Austria Sales 19017 Job Description Why N-able N-able is seeking a Sales Development Representative to come join us on our exciting journey of growth! We welcome professionals from various backgrounds,...

  • Sales Development Representative

    vor 4 Wochen

    Vienna, Österreich N-able Vollzeit

    Sales Development Representative (German Speaking) JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Vienna, Austria Sales 19017 Job Description Why N-able N-able is seeking a Sales Development Representative to come join us on our exciting journey of growth! We welcome professionals from various backgrounds,...

  • Customer Support Specialist

    vor 4 Wochen

    Vienna, Österreich RISK Vollzeit

    Job Description- Learn all the necessary information given for work;- Help customers through live support (chats, instant messengers and emails, possible hotline);- Handle customer inquiries appropriately and provide a high level of service;- Be ready to work at night;- Interact with other departments to resolve issues;Qualifications- Knowledge of Ukrainian...

  • Mitarbeiter im Customer Support m/w/d

    vor 1 Monat

    Vienna, Österreich ATOSS Software AG Vollzeit

    Mitarbeiter im Customer Support m/w/d München, Frankfurt, Stuttgart, Hamburg, Osnabrück, Cham, Düsseldorf | Vollzeit | Unbefristet DEINE AUFGABEN: Technische Kundenbetreuung unserer ATOSS-Lösung per Telefon, E-Mail und Fernwartung Aufnehmen der Anfragen, Analyse und Anbieten von Lösungen für unsere Kunden Beantwortung von Fragen zu unserer...

  • Mitarbeiter im Customer Support m/w/d

    vor 4 Wochen

    Vienna, Österreich ATOSS Software AG Vollzeit

    Mitarbeiter im Customer Support m/w/d München, Frankfurt, Stuttgart, Hamburg, Osnabrück, Cham, Düsseldorf | Vollzeit | Unbefristet DEINE AUFGABEN: Technische Kundenbetreuung unserer ATOSS-Lösung per Telefon, E-Mail und Fernwartung Aufnehmen der Anfragen, Analyse und Anbieten von Lösungen für unsere Kunden Beantwortung von Fragen zu unserer...

  • Sales Representative ONLY

    Vor 3 Tagen

    Vienna, Österreich ONLY Vollzeit

    ONE WORLD, ONE PHILOSOPHY, ONE FAMILY - that's BESTSELLER, a family-run and global fashion group. With brands like ONLY, VERO MODA and JACK & JONES, we are one of the most experienced international players in the textile industry. We combine an expert understanding of fashion trends with the ability to translate them into the most relevant styles. For our...

  • Mitarbeiter im Customer Support m/w/d

    Vor 6 Tagen

    Vienna, Österreich ATOSS Software AG Vollzeit

    Mitarbeiter im Customer Support m/w/d München, Frankfurt, Stuttgart, Hamburg, Osnabrück, Cham, Düsseldorf | Vollzeit | Unbefristet DEINE AUFGABEN: Technische Kundenbetreuung unserer ATOSS-Lösung per Telefon, E-Mail und Fernwartung Aufnehmen der Anfragen, Analyse und Anbieten von Lösungen für unsere Kunden Beantwortung von Fragen zu unserer...

  • Remote Customer Support Specialist

    vor 4 Wochen

    Vienna, Österreich RISK Vollzeit

    Job Description- Learn all the necessary information given for work;- Help customers through live support (chats, instant messengers and emails, possible hotline);- Handle customer inquiries appropriately and provide a high level of service;- Be ready to work at night;- Interact with other departments to resolve issues;Qualifications- Knowledge of Ukrainian...

  • Web3 Customer Success Specialist

    vor 3 Wochen

    Vienna, Österreich PRAGMATIKE Vollzeit

    Job Description: Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European Saas Responsibilities: Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...