Retail CRM and Dealer Channel Specialist

vor 3 Wochen

Salzburg, Österreich BMW Group Vollzeit

With its brands BMW, MINI and Rolls-Royce the BMW Group is one of the world’s most successful premium manufacturers of automobiles and motorcycles as well as a provider of premium services for individual mobility. The engine for the intensity and attraction of our products and services is the passion of our employees.

Retail CRM and Dealer Channel Specialist (m/f/x).

At our location in Salzburg we manage 12 growth markets of the sales region Central and Southeastern Europe. In our department Customer Journey Operations, we are looking for important support in the area of Retail CRM and Dealer Channels (Presales and Sales Systems) to meet our customer’s experience by providing Premium Services.

What awaits you?

You are the Specialist regarding all Retail CRM, presales and sales processes and you act as the main contact regarding Dealer Channel relevant topics. The applications in your responsibility are: Microsoft Dynamics CRM, Sales Assistant 3 Plus, Test Drive Solution and Consent Collection App. User support and access management: You ensure the permanent availability of the user support, you steer external partners and you are the escalation instance regarding mentioned applications. Release Management: Coordination of UATs and approval of releases. Main contact person and coordinator for the central SA3 team and the CS region markets. Execution of UATs when needed. Requirement Management: You take care of requirements in the department, including feasibility checks, effort assessment, prioritization, time planning, release of requirements and coordination with central project teams. Budget responsibility for operations support, requirement and release management including offer, PO and invoice handling. Yearly definition of Sales Funnel and Consent Collection relevant bonus criteria and quarterly provision of reports to measure the bonus-relevant KPIs. As the one responsible for retail processes in alignment with the Retail CRM Expert, you keep a high user know-how by providing up-to-date user training documents and by coordinating user trainings. Microsoft Dynamics Retail CRM related License Management. You support the TNR team regarding data cleansing and data migration for the new direct sales model related applications.

What should you bring along?

Technical college degree, technical training and / or experience with sales processes and systems. Business and IT affinity with high problem-solving orientation. Good analytical and organizational management skills. Strong communication skills. High flexibility, willingness to work and to take responsibility. High level of self-organization and pro-active work approach. Strong in-house customer support orientation. Fluent written and spoken English. German knowledge is an advantage. Profound background in process and project management.

What do we offer you at Campus Salzburg?

With us, you are guaranteed to find challenging and versatile opportunities to actively shape the sustainable mobility of the future. In addition to the motivating working environment in our dynamic teams, we offer a wide range of social benefits:

A new flexible working environment at the Campus Salzburg with a wide range of possibilities for working (e.g. mobile work, creative spaces, library or directly in the department). Flexible working hours without core hours. You have the opportunity to experience a variety of our products and test them on the road yourself. Our canteen offers you a selection of various discounted meals every day. Locally and regionally, we can offer you great discounts through partnerships with various companies (e.g. gym, metro). Generous parking facilities directly on the Campus Salzburg. Internal initiatives with various events (e.g. initiatives on Sustainability, Health- and Work Environment & Sport).

We are looking for you as of July and offer an attractive salary & benefit package. The minimum salary for this position is € 3.300 gross per month (full time basis). The actual salary depends on the respective qualification or professional experience, i.e. we determine the actual amount in a personal interview. A significant overpayment is possible with appropriate suitability. 

Are you interested? Then apply now at . We are looking forward to receiving your application.

Please note that due to data protection reasons, your application must only be made via our online tool.

Contact:
Sara Marie Seidl

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