Senior Service Designer

vor 4 Wochen

Vienna, Österreich RBI Vollzeit


Senior Service Designer (f/m/x)

We are looking for a talented Senior Service Designer with a great mix of human-centred design skills to support our mission to build a digital bank with human touch You will join our interdisciplinary CX & Design team based in Vienna and contribute to our effort to embed and scale service design practice in our retail banking business, in both headquarters team as well as across our banks in Central & Eastern Europe. You contribute on further growing the service design practice that we have recently created and bring your own effort and imagination to foster a true customer-centric culture.

Join us, be part of our journey in making customer-centricity happen

#full-time
(38.5h / week)
#viennaoffice
(1030)
#homeoffice
possible

 Your role at RBI

Empower the retail organization to design cohesive customer experiences. Work together with Product Owners, CX & Design community, and Retail banking units in CEE markets to craft exceptionally good services. You master gathering and using customer insights, frame service challenges, articulate opportunities, create concepts and lead the design of new services from initial brief to delivery. Scope, plan and grow service design efforts with our service design community. Travel within RBI Group's Central & Eastern European countries, and ready to handle projects across all lifecycle stages. Responsibilities include working on end-customer facing projects and nurturing the growing service design community across CEE from Vienna's CX & Design team


Your core competencies

Extensive work experience (5+ years) in service design or a mix of service, UX, and research design. University degree in design, social sciences, psychology, or computer science. Demonstrated proficiency in service design practice, ideally certified in human-centred design, design thinking, service design. You are fluent with using customer insights, running contextual research, mapping customer journeys, leading ideation workshops, prototyping and blueprinting. You have a portfolio of projects which shows you designed practical, functional, desirable services by integrating customer, business and technology perspectives to solve real customers’ problems. You are fluent in English to moderate and facilitate interviews and work shops.  You are skilled in Miro, Figma and / or any customer journey mapping software to design experiences in a human-centred, iterative way. 


What's in it for you

Work Life Balance : flexible working hours& extensive hybrid working possibilities, 30 days / year remote work from any EU-country outside Austria Meaningful Career Options : to develop personally & professionally Learning : as part of our DNA & culture  Easy Moving : work permit support Easy Commuting : free public transport pass Canteen : healthy, tasty, and heavily subsidized Leisure time activities : attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.) Saving : with vouchers / discounts from our staffs' council (eg. for supermarkets) Free : Salary account and credit card Family Friendly : family allowances, gender-neutral parental leave, bilingual company kindergarten, child care during holidays etc.  Salary : starting at  EUR 70.000,- gross p.a . including overtime (market-compliant overpayment is provided dep. on experience / qualification)


At Raiffeisen Bank International , we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. are essential components of our and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 


For questions regarding our application process, please feel free to take a look on our or check out our .

Follow us on our RBI Account on

  • Senior Designer

    vor 3 Wochen

    Vienna, Österreich adhouse GmbH Vollzeit

    At adhouse™ we help ambitious entrepreneurs start & scale eCommerce brands. We are growing and are looking for a Junior Designer (m/f/d). You can expect to work with some of the most exciting international eCommerce brands, a young & dynamic team that is a lot of fun to work with, and plenty of room for personal development. Tasks You will brief, manage,...

  • Senior Designer

    vor 2 Wochen

    Vienna, Österreich adhouse GmbH Vollzeit

    At adhouse™ we help ambitious entrepreneurs start & scale eCommerce brands. We are growing and are looking for a Junior Designer (m/f/d). You can expect to work with some of the most exciting international eCommerce brands, a young & dynamic team that is a lot of fun to work with, and plenty of room for personal development. Tasks You will brief, manage,...

  • Senior UX Designer

    vor 2 Monaten

    Vienna, Österreich 5ife GmbH Vollzeit

    Hi, we are 5ife, an international start-up and Europe’s largest gaming payment provider based in Vienna. Together with some of the most talented people in the industry we are following a highly ambitious plan: to create the first banking app that is truly dedicated to the needs of gamers all around the world.  You know that you fit in with us if you...

  • Senior UX Designer

    vor 2 Wochen

    Vienna, Österreich 5ife GmbH Vollzeit

    Hi, we are 5ife, an international start-up and Europe’s largest gaming payment provider based in Vienna. Together with some of the most talented people in the industry we are following a highly ambitious plan: to create the first banking app that is truly dedicated to the needs of gamers all around the world.  You know that you fit in with us if you...

  • Senior Associate, Financial Services

    vor 3 Wochen

    Vienna, Österreich Alvarez and Marsal Vollzeit

    Description The practice:This role sits within the Financial Services Advisory practice at Alvarez & Marsal Vienna, Austria. We serve clients across the EMEA Financial Services spectrum and focus on banks, insurers, reinsurers, wealth and asset managers, payments businesses, regulatory authorities and other specialized Financial Services firms.A&M’s...

  • (Senior) Director, Financial Services

    vor 1 Monat

    Vienna, Österreich Alvarez and Marsal Vollzeit

    Description Business Unit:  Financial Services Improvement (FSI)This role sits within the fast growing FSI team at Alvarez and Marsal in Austria. Our European FSI practice assists financial institutions seeking organic or inorganic growth opportunities, requiring restructuring, or seeking to conduct strategic reviews.  Working directly with our client’s...

  • Senior Product Designer

    vor 3 Wochen

    Vienna, Österreich Journi GmbH Vollzeit

    WHO ARE WE LOOKING FOR?Are you passionate about crafting exceptional user experiences and innovative digital products? Are you eager to join a dynamic team where you can contribute your creative ideas and be a pivotal part of shaping the future of our products?At Journi, we're dedicated to building the #1 most downloaded printing app in the world, empowering...

  • Senior Product Designer

    vor 2 Wochen

    Vienna, Österreich Journi GmbH Vollzeit

    WHO ARE WE LOOKING FOR?Are you passionate about crafting exceptional user experiences and innovative digital products? Are you eager to join a dynamic team where you can contribute your creative ideas and be a pivotal part of shaping the future of our products?At Journi, we're dedicated to building the #1 most downloaded printing app in the world, empowering...

  • 🎨 Senior Product Designer

    vor 3 Wochen

    Vienna, Österreich Journi Vollzeit

    Are you passionate about crafting exceptional user experiences and innovative digital products? Are you eager to join a dynamic team where you can contribute your creative ideas and be a pivotal part of shaping the future of our products?At Journi, we're dedicated to building the #1 most downloaded printing app in the world, empowering users to create...

  • 🎨 Senior Product Designer

    vor 2 Wochen

    Vienna, Österreich Journi Vollzeit

    Are you passionate about crafting exceptional user experiences and innovative digital products? Are you eager to join a dynamic team where you can contribute your creative ideas and be a pivotal part of shaping the future of our products?At Journi, we're dedicated to building the #1 most downloaded printing app in the world, empowering users to create...

  • Senior Product Experience Designer

    vor 3 Wochen

    Vienna, Österreich Dynatrace Vollzeit

    Job DescriptionAs a Senior Product Experience Designer, you'll join a global team of designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States. The Account Experience Solution is a core part of the overall Dynatrace organization, enabling customers to experience world-class end-to-end account management, from...

  • Senior Product Experience Designer

    vor 2 Wochen

    Vienna, Österreich Dynatrace Vollzeit

    Job DescriptionAs a Senior Product Experience Designer, you'll join a global team of designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States. The Account Experience Solution is a core part of the overall Dynatrace organization, enabling customers to experience world-class end-to-end account management, from...

  • (Senior) Manager

    vor 3 Wochen

    Vienna, Österreich Deloitte Vollzeit

    Im Bereich betreut Deloitte namhafte Klient:innen bei der (gutachterlichen) Bewertung von Unternehmen, Erstellung von Fairness Opinions/Second Opinions sowie bei der Bewertung von immateriellen Vermögenswerten und Erstellung von PPAs. Als führende in Österreich erweitern wir unser Team ab sofort um eine:n (Senior) Manager (all genders) Valuation...

  • (Senior) Manager

    vor 2 Wochen

    Vienna, Österreich Deloitte Vollzeit

    Im Bereich betreut Deloitte namhafte Klient:innen bei der (gutachterlichen) Bewertung von Unternehmen, Erstellung von Fairness Opinions/Second Opinions sowie bei der Bewertung von immateriellen Vermögenswerten und Erstellung von PPAs. Als führende in Österreich erweitern wir unser Team ab sofort um eine:n (Senior) Manager (all genders) Valuation...

  • IT Senior Operator Service Desk

    vor 3 Wochen

    Vienna, Österreich Octapharma Vollzeit

    IT Senior Operator Service Desk (m/w/d) Stellen-ID: 57201 Standort: Springe, DE Karrierestufe: Experte Fachbereich: IT Beschäftigungstyp: Festanstellung Karrierestufe: Octapharma ist ein weltweit tätiges Unternehmen und unterstützt mit seinen Produkten Patient:innen in 118 Ländern weltweit. Unsere Medikamente sind qualitativ hochwertige...

  • Senior Product Experience Designer

    vor 2 Monaten

    Vienna, Österreich Dynatrace Vollzeit

    Job DescriptionDynatrace is the industry’s most powerful unified observability, security, and business platform. To power all of the apps that are running on our platform, we need a strong foundation. Think of it as an operating system (OS) like MacOS or Windows. It provides core capabilities and services to dozens of applications running on it. This is...

  • Senior Product Experience Designer

    vor 4 Wochen

    Graz, Linz, Vienna, Klagenfurt, Österreich Dynatrace Austria GmbH Vollzeit

    As a Senior Product Experience Designer, you'll join a global team of designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States. The Account Experience Solution is a core part of the overall Dynatrace organization, enabling customers to experience world-... Original Stellenanzeige auf StepStone.at – Jetzt Jobagent...

  • Senior Product Experience Designer

    vor 2 Wochen

    Graz, Linz, Vienna, Klagenfurt, Österreich Dynatrace Austria GmbH Vollzeit

    As a Senior Product Experience Designer, you'll join a global team of designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States. The Account Experience Solution is a core part of the overall Dynatrace organization, enabling customers to experience world-... Original Stellenanzeige auf StepStone.at – Jetzt Jobagent...

  • Senior Consultant

    vor 3 Wochen

    Vienna, Österreich Deloitte Vollzeit

    Als führende  in Österreich erweitern wir unser Team ab sofort um eine:n Senior Consultant (all genders) M&A Transaction Services Financial Advisory Deine Aufgaben: Mitarbeit bei div. Themenstellungen, u.a. Financial Due Diligence, Vendor Due Diligence und Carve-out Projekte sowie SPA Beratung Analyse von Business Plänen,...

  • (Senior) Consultant

    vor 1 Woche

    Vienna, Österreich Deloitte Vollzeit

    Du willst im Bereich M&A Transaction Services bei Unternehmenskäufen und -verkäufen, Finanzierungen, Integrationen von Zukäufen oder Separierungen von Geschäftsbereichen beraten. Dann werde Teil der führenden in Österreich. (Senior) Consultant (all genders) M&A Transaction Services Corporate Finance Deine Aufgaben: Mitarbeit bei...