Department Manager

vor 2 Wochen

graz, Österreich Anton Paar Vollzeit
Great people, great instrumentsDepartment Manager - Customer Support (f/m/x) Austria : Graz‎Become part of a dynamic team at Anton Paar We're constantly seeking new customers to support in the after-sales process with our high-quality and dedicated local service. As a Department Manager in Technical Support and Repair, you'll be responsible for leading a team and serving as the primary contact for detailed technical and organizational inquiries regarding on-site service. Your passion for customer-oriented solutions will contribute to expanding our global presence. Are you ready to lead our department and strengthen our team? We look forward to receiving your applicationResponsibilities:Collaborating on and building the Customer Support and Repair department within a product areaLeading a team of Customer Support and Repair professionalsAddressing all technical inquiries and standard questions regarding applications and salesRegularly monitoring the processing status of all support tickets within the product areaPlanning and conducting training sessions for service techniciansPerforming in-house repairs and product-specific testsCreating service documents such as service manuals, maintenance logs, and videosSupporting subsidiaries and distribution partners with installations, commissioning, and on-site service/maintenance assignmentsProactively providing technical support to the global sales and service networkOccasionally conducting installations, commissioning, and service/maintenance assignments at customer sitesManaging the improvement process by analyzing and generating error statistics and quality metrics, as well as evaluating feedback from various application areas of our measuring devicesRequirements:Completed technical education in mechatronics, electronics, mechanical engineering, or equivalent (e.g., vocational school, technical college, university)Several years of experience in service and customer interactionsLeadership experience is advantageousStrong organizational and communication skillsSense of responsibility and assertivenessManual dexterityExcellent English language skills, both written and spokenWillingness to travelWe offer you:A reliable and long-term workplace in our expanding and international high-tech companyAn innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global marketA value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibilityIndividual training and onboardingHomeoffice (occasion-related possibility to work outside the office)Professional and personal development
This position is subject to the collective agreement governing employees in the metal sector. Your actual salary depends on your experience and qualifications. For the vacant position it will usually be set within the following range (gross per month, excluding overtime): 4,000.00 to 5,000.00.We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site.
Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.

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