Client Solution Engineer
vor 4 Wochen
- You are the contact person for complex hardware and software-related problems in our product portfolio (e.g. for Smart Door, Nuki Box, services, etc.) for our B2B customers.
- You are responsible for escalating customer issues and communicating solutions across various channels such as telephone or email.
- You play an active part in customer projects and contribute as a technical consultant to the fulfillment of complex customer requests.
- You process customer inquiries and independently develop solutions as well as software and product presentations for our customers.
- You are in direct contact with our product team and share our customers' challenges and needs while taking new markets into account and maintaining long-term customer relationships.
- If necessary, you are prepared to support our B2B customers on-site and service or commission our products and their software to ensure an excellent customer experience.
- You improve our internal processes in Customer Support and are responsible for the documentation of software and product solutions.
- You have solution- and customer-orientated communication skills and are not afraid to take the initiative to solve challenging situations based on your hands-on mentality and technical know-how.
- You are familiar with working with customers, particularly in the B2B sector, and are comfortable communicating with them via phone, email, and other channels.
- You have a very good command of written and spoken German and English.
- You have the willingness to take on responsibility, constantly drive for improvements, and go the extra mile.
- Ideally, you have knowledge of and an interest in smart home technologies.
- You have at least 5 years of professional experience in a comparable position (in technical support or similar areas) and have completed technical training (completed apprenticeship, higher technical college).
- You have experience in working with hardware products and have an affinity for mechatronics and software solutions.
- Bildungskarenz/Auszeit
- Flexible Arbeitszeiten
- No All-In-Verträge
- Kaffee, Tee o. Ä
- Ruheräume
- Kinderbetreuung
- Mitarbeiterparkplatz
- Massage, Yoga o. A.
- Paten- & Mentor- Programm
- Team Events
- Mitarbeitervergünstigungen
- Mitarbeitergeschenke
- Home Office
- Snacks, Süßigkeiten
- Barrierefreiheit
- Gute Anbindung
- Fahrradabstellplatz
- Frisches Obst
- Zeit für ehrenamtliche Tätigkeit
- Relocation Package
- Psychische Gesundheitsv.
- Fitness Angebote
- No Dresscode
- Extra Urlaubstage
- Verkehrsmittel-Zuschuss
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