Client Solution Engineer

vor 2 Wochen

Graz, Steiermark, Österreich Nuki Home Solutions Vollzeit
Deine Rolle im Team
  • You are the contact person for complex hardware and software-related problems in our product portfolio (e.g. for Smart Door, Nuki Box, services, etc.) for our B2B customers.
  • You are responsible for escalating customer issues and communicating solutions across various channels such as telephone or email.
  • You play an active part in customer projects and contribute as a technical consultant to the fulfillment of complex customer requests.
  • You process customer inquiries and independently develop solutions as well as software and product presentations for our customers.
  • You are in direct contact with our product team and share our customers' challenges and needs while taking new markets into account and maintaining long-term customer relationships.
  • If necessary, you are prepared to support our B2B customers on-site and service or commission our products and their software to ensure an excellent customer experience.
  • You improve our internal processes in Customer Support and are responsible for the documentation of software and product solutions.
Unsere Erwartungen an dich: Qualifikationen
  • You have solution- and customer-orientated communication skills and are not afraid to take the initiative to solve challenging situations based on your hands-on mentality and technical know-how.
  • You are familiar with working with customers, particularly in the B2B sector, and are comfortable communicating with them via phone, email, and other channels.
  • You have a very good command of written and spoken German and English.
  • You have the willingness to take on responsibility, constantly drive for improvements, and go the extra mile.
  • Ideally, you have knowledge of and an interest in smart home technologies.
Erfahrung
  • You have at least 5 years of professional experience in a comparable position (in technical support or similar areas) and have completed technical training (completed apprenticeship, higher technical college).
  • You have experience in working with hardware products and have an affinity for mechatronics and software solutions.
Benefits
  • Bildungskarenz/Auszeit
  • Flexible Arbeitszeiten
  • No All-In-Verträge
  • Kaffee, Tee o. Ä
  • Ruheräume
  • Kinderbetreuung
  • Mitarbeiterparkplatz
  • Massage, Yoga o. A.
  • Paten- & Mentor- Programm
  • Team Events
  • Mitarbeitervergünstigungen
  • Mitarbeitergeschenke
  • Home Office
  • Snacks, Süßigkeiten
  • Barrierefreiheit
  • Gute Anbindung
  • Fahrradabstellplatz
  • Frisches Obst
  • Zeit für ehrenamtliche Tätigkeit
  • Relocation Package
  • Psychische Gesundheitsv.
  • Fitness Angebote
  • No Dresscode
  • Extra Urlaubstage
  • Verkehrsmittel-Zuschuss

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