Senior Support Account Mgr
vor 1 Monat
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.
The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.
Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
- Maintain a portfolio of clients, functioning as the dedicated contact for client consultation. In this role, you will be the clients’ trusted advisor, for them to obtain the value of their investment.
- Effectively plan opportunities that will align to the clients’ roadmaps and ecosystems. Work to improve the clients’ environment with established best practices and identify opportunities to leverage new features and functionalities.
- Align with sales and customer outcomes to provide insights as to the clients' future direction and needs; analyse the environment and instance infrastructure, to be able to provide clients educated and informed guidance.
- Assist the core support team in understanding how to navigate complexities; identify areas in need of improvement with action items and due dates to ensure issues are addressed in a timely manner. Manage SLA-related queries with limited supervision or oversight.
- Demonstrate adaptability to meet the needs of the moment and adjust to different situations, actively learn new technologies and tools and proactively further technical understanding, e.g., cloning, patching and upgrade
Essential Requirements
- Professional experience in IT technical account management, service delivery management, post-sales account management
- Ability and experience in communicating within all levels of the organization on the client side.
- Ability to effectively work with tight schedules and a fast-paced environment to minimize problem impact on the client.
- Ability to work cohesively within a global model.
- Growth and collaborative mindset.
Knowledge of the following is preferred
- Broad technical understanding of a cloud software environment
- Working knowledge of ITIL incident, problem, and release management processes and procedures
- Fundamental understanding of ITSM
- Fundamental ServiceNow knowledge
- Linux administration operating knowledge (desirable)
- RDBMS Concepts and management predominantly in Oracle, and MySQL (desirable)
- Code competency and understanding of JavaScript (desirable)
Why ServiceNow
ServiceNow provides competitive compensation, generous benefits, and a professional atmosphere.
We have a collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their professional careers through working with some of the most advanced technologies and talented professionals in the business.
Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
-
Senior Support Account Mgr
vor 1 Monat
Sydney, Österreich ServiceNow VollzeitAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know...
-
Senior Support Account Mgr
vor 3 Wochen
Sydney, Österreich ServiceNow VollzeitAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know...
-
Senior Support Account Mgr
vor 3 Wochen
Sydney, Österreich ServiceNow VollzeitCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Mgr, Key Account
vor 1 Monat
North Sydney, Österreich Royal Caribbean International VollzeitRCI Key Account Manager COMPANY OVERVIEW: Royal Caribbean International has been delivering innovation at sea for more than 50 years. Each successive ship is an architectural marvel that features the latest technology andguest experiences for today's adventurous traveller. The cruise line continues to revolutionisevacations with itineraries to 240...
-
Account Director
vor 4 Wochen
Sydney, Österreich Workforce Australia for Individuals VollzeitAccount Director / Senior Account DirectorThis successful independent agency is seeking an experienced Account Director or Senior Account Director to lead marketing initiatives for blue chips brand in the financial service and/or corporate sectors.The ideal candidate would have a strategic mindset. This entails understanding business strategy, supporting...
-
Account Director
vor 3 Wochen
Sydney, Österreich Workforce Australia for Individuals VollzeitAccount Director / Senior Account DirectorThis successful independent agency is seeking an experienced Account Director or Senior Account Director to lead marketing initiatives for blue chips brand in the financial service and/or corporate sectors.The ideal candidate would have a strategic mindset. This entails understanding business strategy, supporting...
-
Account Director
vor 2 Monaten
Sydney, Österreich Stopgap Limited VollzeitThis successful independent agency is seeking an experienced Account Director or Senior Account Director to lead marketing initiatives for blue chips brand in the financial service and/or corporate sectors.The ideal candidate would have a strategic mindset. This entails understanding business strategy, supporting strategists within the organisation, and...
-
Public Relations: Senior Account Manager
vor 2 Wochen
Sydney, Österreich Capstone Hill Search VollzeitPublic Relations: Senior Account Manager / Account Director - Major BrandsPublic Relations: Senior Account Manager/Account Director - SYDNEY· Outstanding international, integrated agency· Happy, highly creative and friendly/relaxed culture· Exciting client portfolio of multinational brandsOur client is one of the most well regarded and highly awarded...
-
Senior Account Manager
vor 1 Monat
Sydney, Österreich Orchard Marketing VollzeitTechnology is literally changing the world around us and yes, some people tend to focus on why that change is bad – it makes us uncomfortable; it breaks our status quo, it feeds our uncertainty – but at Orchard we choose to see it differently. Technology can make lives better. It can make businesses better, brands better and experiences better. It can be...
-
Senior Account Manager
vor 3 Wochen
Sydney, Österreich Orchard Marketing VollzeitTechnology is literally changing the world around us and yes, some people tend to focus on why that change is bad – it makes us uncomfortable; it breaks our status quo, it feeds our uncertainty – but at Orchard we choose to see it differently. Technology can make lives better. It can make businesses better, brands better and experiences better. It can be...
-
Senior Account Manager
vor 1 Monat
Sydney, Österreich Advertising Council Australia VollzeitApparent CommunicationsSenior Account ManagerRedfernFull-time Job Description Allow us to introduce ourselves We’re Apparent, a full-service, independent agency made up of thinkers, creators and solution-makers doing what we do best. One thing you should know about us: we’ve got an entrepreneurial spirit, and we know the work worth doing doesn’t fit...
-
Senior Account Manager
vor 3 Wochen
Sydney, Österreich Advertising Council Australia VollzeitApparent CommunicationsSenior Account ManagerRedfernFull-time Job Description Allow us to introduce ourselves We’re Apparent, a full-service, independent agency made up of thinkers, creators and solution-makers doing what we do best. One thing you should know about us: we’ve got an entrepreneurial spirit, and we know the work worth doing doesn’t fit...
-
Senior Account Manager
vor 1 Monat
Sydney, Österreich Streamtalent VollzeitAre you looking for a marketing agency that is innovating they way they work with customers?Want to have a clear career pathway to becoming Senior Account or Group Director?This marketing agency has been around for 20 years, with a funky office located in the heart of the CBD. (Parking included of course)They team provides Brand Activations, Digital...
-
Senior Account Director
vor 4 Wochen
Sydney, Österreich Stopgap Limited VollzeitThis successful independent agency is seeking an experienced Senior Account Director to lead marketing initiatives for blue chips brand in the financial service and/or corporate sectors.The ideal candidate would have a strategic mindset. This entails understanding business strategy, supporting strategists within the organisation, and effectively articulating...
-
Senior Account Director
vor 3 Wochen
Sydney, Österreich Stopgap Limited VollzeitThis successful independent agency is seeking an experienced Senior Account Director to lead marketing initiatives for blue chips brand in the financial service and/or corporate sectors.The ideal candidate would have a strategic mindset. This entails understanding business strategy, supporting strategists within the organisation, and effectively articulating...
-
Sydney, Österreich iknowho VollzeitSenior Account Manager/ Account Director | Eastern Suburbs Creative AgencyBe mentored by a team of highly experienced Business DirectorsAward winning agency and people focussed cultureWorking across strategy, creative and production Independent + fully integrated creative agency based in Sydney's East is in growth and looking for a Senior Account Manager or...
-
Senior Account Manager
vor 4 Wochen
Sydney, Österreich Sales Talent Agency Inc. Vollzeit6 days ago Be among the first 25 applicants Our client is a leading digital signage and content management software company that provides a comprehensive platform for managing and delivering digital advertising and content across a network of digital displays. It offers a cloud-based software solution that enables businesses to create, schedule, and...
-
Senior Account Manager, Social
vor 2 Wochen
Sydney, Österreich Omnicom Media Group Holdings Inc. VollzeitSenior Account Manager, Social | Sydney-NSW 06-Jun-2024 OMG/1795977 Sydney-NSW Category: Social Position Type: Full Time Permanent Business Unit: DRUM Attachments: No File Attached Application Close Date: 06-Jul-2024 Share This: Job DescriptionSenior Account Manager, Social - DRUMWhy DRUM and who are we?DRUM AU is a high...
-
Senior Account Manager
vor 1 Monat
Sydney, Österreich Stopgap Limited VollzeitAn exciting opportunity for an enthusiastic and highly motivated Senior Account Manager to join this fast growing creative agency, driving the development and implementation of marketing strategies for a prestigious FMCG brand. It's an energetic, results driven environment that requires a proactive individual, with a positive can-do attitude to manage a...
-
Senior Account Manager
vor 3 Wochen
Sydney, Österreich Stopgap Limited VollzeitAn exciting opportunity for an enthusiastic and highly motivated Senior Account Manager to join this fast growing creative agency, driving the development and implementation of marketing strategies for a prestigious FMCG brand. It's an energetic, results driven environment that requires a proactive individual, with a positive can-do attitude to manage a...
