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Head of Fraud Operations
vor 3 Monaten
ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.
We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop.
What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.
It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.
The Opportunity
The Head of Fraud Operations is key leadership role within Merchant Risk Operations (MRO) function. MRO is responsible for assuring that the risk relating to our customer portfolio is effectively managed, is comprised of Customer Due Diligence, Credit Risk, Scheme Risk and Fraud Operations. As the Head of Fraud Operations, you will play a critical role in managing the systems and processes to detect and respond to fraudulent activities and suspicious activity. You will be responsible for leading a team of fraud analysts and investigators, developing and implementing strategies to continuously improve fraud prevention and detection processes. Your expertise and leadership will be essential in protecting the organization and our customers from financial losses and reputational damage due to fraudulent and suspicious activities.
The Fraud Operations team is based in Melbourne with offshore support in Manilla. Whilst this is a senior role within MRO it is expected that the Head of Fraud Operations has technical depth of systems and processes to effectively lead the team and demonstrate “what good looks like”. This would ideally suit a hands-on technical fraud manager who is looking for their next step in the career growth.
Key Responsibilities
- Develop and implement fraud prevention and detection strategies to detect and prevent fraudulent activities. This will include utilising advanced fraud detection and prevention technologies, analysing transaction data, and implementing risk mitigation measures.
- Manage a team of fraud analysts and investigators, both onshore and offshore, providing guidance, support, and training to ensure the team is equipped to effectively identify and respond to fraudulent activities.
- Responsible for setting team goals, individual objectives, monitoring performance, and providing regular feedback and coaching to drive continuous improvement of staff.
- Oversee fraud systems and tools used to detect and respond to fraud and suspicious transactions. This includes ensuring that these systems are operating effectively, identifying any gaps or weaknesses, and implementing improvements to strengthen the organization's fraud prevention capabilities.
- Collaborate with internal and external stakeholders to ensure a coordinated approach to fraud prevention and detection. This will involve collaborating on risk assessments, sharing best practices, and coordinating responses to suspected fraudulent activities.
- Work collaboratively with the Sales organisation to ensure that the end-to-end onboarding process of customers is optimised, while managing risk within acceptable levels. This will involve the provision of fraud training to increase awareness of the risk of fraud and how this can be effectively prevented through proactive awareness.
- Continuously evaluate and improve fraud prevention and detection processes. This will involve conducting regular assessments of existing processes, identifying areas for improvement, and implementing changes to enhance the organization's ability to prevent and respond to fraudulent activities.
- Provide regular reports and analysis to senior management on Fraud Operations performance, trends, and areas of improvement. This will require the implementation of appropriate management level and operational level reporting and making it available to key stakeholders, including reporting on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Stay updated on emerging trends and technologies in so far as they relate to Fraud Operations and incorporate these into policies, and work collaboratively with Group and Second Line functions to ensure that policies are effectively implemented.
- 7+ years within a senior fraud operations role, either within a merchant acquiring environment or adjacent vertical industry such as telecoms or merchant issuing.
- 5+ years of proven leadership and team management skills within an operational role.
- 5+ years in payments or technology driven organisation.
- Extensive experience with SQL and performing analytical analysis of fraudulent activity.
- Experience working with AUSTRAC as a Reporting Entity under the AML/CTF Act.
- Excellent data analytical skills, notably relating to SQL.
- Excellent planning and organizational skills.
- Excellent influencing and negotiation skills.
- Excellent communication and presentation skills.
- Excellent commercial awareness and industry knowledge.
- Excellent knowledge of Australian regulatory requirements relating to Transaction Monitoring under the AML/CTF Act.
- Results driven and ability to work under pressure.
- Advanced knowledge of Office products, including PowerPoint and Excel.
- Multicultural and flexible mindset with the ability to multi-task and work in an international environment.
- Bachelors Degree (Technology or equivalent).
- Industry Certification (ACFE, etc).
At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:
- A range of health and wellbeing discounts for gym, nutrition, sporting gear
- Learning and development opportunities to build your skills
- Additional Leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
- Monthly in person and virtual social events
- Volunteering leave to support CSR activities
- Plus other perks and benefits (e.g. novated leasing options).
Shape The Evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more here about working at ANZ Worldline Payment Solutions.Not what you are looking for? Try these related job searches
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