Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Sydney - Q2
-
Commercial Customer Success Engineer
vor 1 Monat
Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJob Description We're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their...
-
Commercial Customer Success Engineer
vor 1 Monat
Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJob DescriptionWe're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers. In this role, you'll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their...
-
Commercial Customer Success Engineer
vor 1 Monat
Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJob DescriptionWe're looking for aCommercial Customer Success Engineerto drive the success of Procore's strategic commercial customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Smartly.Io Group VollzeitAre you passionate about being at the forefront of the ever-evolving social advertising industry?Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week, give consultative...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitThe Team & Role We are looking for a Customer Success Manager to help secure the long-term success of our customers.You will provide support throughout their entire life cycle including deployment, training, and adoption.This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Sevenrooms VollzeitThe Team & Role We are looking for a Customer Success Manager to help secure the long-term success of our customers.You will provide support throughout their entire life cycle including deployment, training, and adoption.This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich WalkMe VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
Vor 5 Tagen
Sydney, Österreich Momentus Technologies Group VollzeitInterested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Sevenrooms VollzeitThe Team & RoleWe are looking for a Customer Success Manager to help secure the long-term success of our customers.You will provide support throughout their entire life cycle including deployment, training, and adoption.This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich SevenRooms VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- SevenRooms -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at SevenRooms 🧐🧐**The Team & Role ** We are looking for a Customer Success Manager to help secure the...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Walkme VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
Vor 3 Tagen
Sydney, Österreich Ungerboeck VollzeitInterested in joining our team?Here is some more information about us!Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.In the age of digital transformation, our comprehensive platform offers event professionals leading-edge...
-
Customer Success Manager
Vor 4 Tagen
Sydney, Österreich Aircall VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Aircall -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Aircall 🧐🧐**About the Team:** Customer Success is at the heart of Aircall. Our mission is to empower...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Box VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Box -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Box 🧐🧐**WHY BOX NEEDS YOU:** We are looking for a Customer Success Manager who understands the value of...
-
Customer Success Manager
vor 2 Stunden
Sydney, Österreich https:www.linkedin.comcompany601919 VollzeitCustomer Success Manager The goal of this Customer Success Manager (CSM) role is to engage in one-to-many activities aimed at establishing a long-term relationship between Genesys, its partners, and their end-customers in the mid-market and SMB (small to medium business) segments. This includes promoting product adoption, driving value realization...
-
Sydney, Österreich Ss&C Technologies VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Intuit Inc. VollzeitIntuit Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.The Customer Success team within our Global Customer Solutions organization is focused on engaging and...
-
Customer Success Manager
Vor 4 Tagen
Sydney, Österreich Connecteam VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Connecteam -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Connecteam 🧐🧐Our business management platform helps thousands of businesses thrive by taking away the...
-
Customer Success Manager
vor 2 Stunden
Sydney, Österreich Wbs Technology VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now -- WBS Technology -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at WBS Technology We're looking for a proactive and personable Customer Success Manager to join our team.In this role,...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitStake is looking for a Manager, Customer Success to join us at our Bondi Junction HQ, with a flexible hybrid working model (3 days in the office, 2 WFH).We're an Australian investing platform on a mission to help ambitious people confidently grow their wealth.By offering seamless, immersive access to the share markets, Stake has grown fast from a fintech...
Customer Success Manager
vor 3 Monaten
What We’re All About
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance
Q2 Digital Lending is a division of the overall Q2 Emerging Business Portfolio. We provide a Software-as-a-Service platform targeted specifically for the needs of global Non-Bank Lenders (“Alt-Fi Lenders”). Our team of Software professionals work in support of the overall Q2 Mission, to build strong and diverse communities by strengthening their financial institutions. Our division’s specific focus is to provide a reliable and innovative platform for our Alt-Fi customers so that they can provide Consumers and Small Businesses access to the Credit they need to realize their full potential. We design, build, and implement an end-to-end suite consisting of Loan Origination, Servicing, Collections, and Investor Management applications, all based on the world-class Salesforce platform.
Q2 Digital Lending is seeking a highly motivated Customer Success Manager to steward the success of relationships with Non-Bank Lenders ("Alt-Fi Lenders") across their Q2 journey.
A Typical Day
- Participate in the implementations process for new clients as assigned, not as the primary liaison, but to begin building rapport with the client and learn their specific needs.
- Meet with assigned clients monthly or quarterly as needed by phone and in person as needed to review their business needs, goals and future plans along with any specific issues they are having.
- Analyze customer problems, needs and requirements, and then position Q2 products and services to resolve/meet them.
- Ensure that customer’s issues are dealt with efficiently by the other areas of Q2, as needed and inform Management of significant issues.
- Provide contract renewal management for assigned accounts.
- Coordinate, as needed, with vendor partners to address client requests.
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Identify opportunities and cross-sell additional features of Q2 to existing clients.
- Participate in cross-sell campaigns as identified by the Director of Relationship Management.
- Represent Q2 at customer events and Client User group sessions, as needed or assigned.
- Provide input to Product Management on enhancements and new releases, including support of commercialization projects as needed.
- Provide demo and training support and/or scheduling for existing clients as needed.
- Typically requires a Bachelor’s degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
- Salesforce Experience strongly preferred
- +5 years of experience from Customer Success Roles/Account Management roles preferred as well.
- Proven results in cross-sales quota and metrics-driven customer advocacy and satisfaction environment
- General relationship building skills and ability to maneuver within FI management structure to engage at the Executive level
- Articulate, thorough, and process-minded individual
- The role is in Q2’s North Sydney office, currently we operate a model with three office days each week.
- Banking or Banking software experience preferred but not required.
Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”
How We Give Back To The Community
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Not what you are looking for? Try these related job searches
Customer Success Manager jobs in Sydney
Q2 careers in Sydney
Customer Experience jobs in Sydney
Fintech jobs in Sydney
