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Customer Support Representative

vor 3 Monaten

Melbourne, Österreich Mars Vollzeit

Job Description:

Royal Canin currently have an exciting opportunity for a Customer Support Representative to join the Supply team in Melbourne on a 12-month fixed term contract, working in a hybrid model.

As the Customer Support Representative, you will provide exceptional service and support, working collaboratively with the wider supply chain to attend to customer enquiries. You will bring a genuine passion and enthusiasm from a similar customer centric environment, with a can-do attitude to service Royal Canin's valued customers across Australia.

Above all you will be joining a collaborative and passionate team who are providing exceptional service to our customers so that we have a consistent and positive experience for all our ongoing interactions.

What are we looking for?

  • A drive to deliver exceptional customer service with high data input accuracy

  • Experience managing customer (B2B) relationships with a solutions-based, active listening approach

  • Confidence in working across multiple platforms simultaneously

  • Ability to prioritise working towards service targets and KPI's, and confident in multi-tasking

  • A desire for action orientation with high attention to detail

  • Team orientated mindset and flexibility

  • Strong MS Office Suite knowledge, exprience in 1Navision or similar ERP systems is a bonus

  • Proven ability to problem solve & thinking on the spot

  • Knowledge of Supply Chain processes with awareness of order life-cycle is desirable

What will be your key responsibilities?

  • Own a set of Australian based B2B customers with holistic order management, outbound logistics and post-sales support & be the go-to for sales & finance on these customers internally

  • Foster direct key account relationships and personalise their experience throughout the various touchpoints along their customer experience journey

  • Manage inbound customer enquiries via phone and email - confidence in handling multiple communication lines is crucial

  • Liaise with our warehouses and transport companies to ensure quality and timely deliveries of orders

  • Provide technical support to customers who use Royal Canin's array of service portals across ANZ

  • Support team members as required during high volume periods

What can you expect from Royal Canin?

  • Join a purpose driven company in an exciting period of growth, with premium brands recommended by animal health professionals

  • Individualised career progression with a focus on you and your career goals. Best-in-class learning and development support from day one, including access to our in-house Mars University

  • A culture that is collaborative, dynamic, supportive and fun

  • A company truly passionate about the health of pets, people and the planet with opportunities to support our community partners - including the RSPCA and Seeing Eye Dogs Australia and Blind & Low Vision Guide Dogs in New Zealand

  • Your loved ones matter, including your pets. We provide complimentary Royal Canin pet food for your cat or dog. Dogs are also welcome in our offices.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.