![Concentrix](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
Vor 3 Tagen
Job Title:
Customer Service SpecialistJob Description
We are looking for Customer Service Specialists, to join our vibrant team, at our Robina Delivery Centre working with one of Australiaâs leading superannuation funds.
Key Role Details:
· Start date 5th August, 2024
· $26.18 per hour + super and penalty rates (this will increase 01/07/2024)
· Permanent, full-time opportunities
· Operating Hours: Monday to Friday 8am â 8pm
· Inbound only - no sales/cold calling - contact centre role
· 4 weeks full time paid training
Key Responsibilities:
· First point of contact for customer service and account management
· Understand individual customer needs and deliver a personalised experience
· Assist customers to understand their superannuation requirements
· Support customers through multiple channels. Commencing on our voice line and moving towards other channels such as web messaging, smart phone apps, social media enquiries and email
· Guide employers through their employee superannuation obligations
· Conduct eligibility checks for early release of super
· Work across systems and knowledge base to successfully address customer enquiries
· Maintain strict confidentiality while dealing with personal and sensitive information
What's in it for you?
· Permanent employment opportunity
· Career progression opportunities
· Perks and partnership discounts with well-known brands
· Supportive team environment
· Free Parking & Vibrant office in central Robina
· Reward and recognition programs
· Free Employee Assistance Program (EAP) for all staff and immediate family members
· An exciting role in an award-winning workplace
· 4 weeks paid training
Who are you?
You believe quality customer service is paramount when dealing with customers. No contact centre experience necessary but customer service skills are a must
· Must have full working rights in Australia and be at least 18 years of age
· Confident and capable in using computers and systems
· Passionate about customer service and an excellent communicator
· Ability and desire to achieve targets and KPIâs
· Efficient investigation and problem-solving skills
· Ability to adapt and retain product knowledge in dynamic and evolving markets
Concentrix is a global brand, at our established Australian sites in Ballarat, Brisbane, Robina, and Townsville we live our vison to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.
If you are excited to take on a new exciting new role, APPLY NOW
*Applicants must have the ability to complete background, police, & credit checks.
Concentrix is an equal opportunity employer.
Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2Language Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Customer Service Representative
Vor 3 Tagen
Gold Coast, Österreich Concentrix VollzeitJob Title:Customer Service RepresentativeJob DescriptionThis role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical...
-
Customer Service Advisor
Vor 3 Tagen
Gold Coast, Österreich Concentrix VollzeitJob Title:Customer Service Advisor - RobinaJob DescriptionAre you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Want to feel good about the work you do?...
-
Customer Service Officer
vor 4 Wochen
Gold Coast, Österreich Concentrix VollzeitJob Title:Customer Service Officer - RobinaJob DescriptionAre you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Want to feel good about the work you do?...
-
Customer Service Officer
vor 4 Wochen
Gold Coast, Österreich Concentrix VollzeitJob Title:Customer Service Officer - RobinaJob DescriptionAre you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Want to feel good about the work you do?...
-
Customer Service Officer
vor 24 Stunden
Sunshine Coast Regional, Österreich Clayton's Towing Service VollzeitCustomer Service Officer - Sunshine CoastAbout the role We are seeking a Customer Service Officer to join the team at our Head Office in Nambour. This full-time position will be part of a rotating roster, which may include weekend work.These duties will include:Answer and respond to incoming calls, ensuring timely support to customersResolve customer...
-
Customer Services Consultant
Vor 3 Tagen
Gold Coast, Österreich Bupaoptical VollzeitAbout the HomeBupa Tugun is a modern care home situated in a lovely beachside suburb on the sunny Gold Coast. You will be just minutes from local parks, beaches, cafes, shops and transport options. It consists of 163 beds, with high and low residential, respite and dementia care units. Our primary goal is placing our focus on the health, lifestyle and...
-
Customer Service Representative
Vor 5 Tagen
Gold Coast City, Österreich Lysaght Building Solutions Pty VollzeitAt BlueScope, we createand inspiresmart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.Explore the array of opportunities for Customer Service...
-
Customer Service Manager
Vor 5 Tagen
Gold Coast City, Österreich Drake Supermarkets Pty VollzeitPlease tell us how you heard about us!Please choose below to let us know how you found out about the Jobs here… I saw an Ad on SEEK I was looking on the DRAKES Website I came from a recruitment agency I was referred by a current DRAKE employee I was referred by a former DRAKE employee I heard about DRAKES through a current supplier of...
-
Customer Service Assistant Manager
Vor 5 Tagen
Gold Coast City, Österreich Drake Supermarkets Pty Ltd VollzeitDrakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.The successful applicant will be given the opportunity to treat the department as if it were their...
-
Travel Industry Promotion Specialist
Vor 3 Tagen
Gold Coast City, Österreich Booking with Brooke VollzeitThis is a business opportunityJob Title: Travel Industry Promotion SpecialistLocation: Remote (Australia)Position Type: Full-time or Part-time, Commission-Based (1099)Job Description:We are seeking motivated individuals to join our team as Travel Industry Promotion Specialists. In this role, you will promote exciting travel opportunities and destinations to...
-
Logistics Specialist
vor 4 Wochen
Gold Coast City, Österreich Coca-cola European Partners VollzeitLOGISTICS SPECIALIST – NEVERFAILNEVERFAIL SPRING WATERNeverfail Spring Water is a great Australian success story and is a part of the Coca-Cola Europacific Partners group servicing approximately 70,000+ customers. The business was created in 1987 by a Sydney based entrepreneur called Harry Hilliam and his family. They lived on the Hawkesbury River and...
-
Logistics Specialist
vor 4 Wochen
Gold Coast City, Österreich Coca-cola European Partners VollzeitLOGISTICS SPECIALIST – NEVERFAILNEVERFAIL SPRING WATERNeverfail Spring Water is a great Australian success story and is a part of the Coca-Cola Europacific Partners group servicing approximately 70,000+ customers. The business was created in 1987 by a Sydney based entrepreneur called Harry Hilliam and his family. They lived on the Hawkesbury River and...
-
Claims Service Consultant 1
vor 2 Wochen
Gold Coast, Österreich Allianz Popular SL. VollzeitPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Brighton, VIC, AU, 3186Coomera, QLD, AU, 4209Charlestown, NSW, AU, 2290Launceston, TAS, AU, 7250Kingston, ACT, AU, 2604Darwin, NT, AU, 0820Adelaide, SA, AU, 5000Area of Expertise:Customer Services & ClaimsUnit:Allianz...
-
Banking Consultant
vor 3 Wochen
Gold Coast, Österreich Suncorp Group Limited VollzeitTake the next step. Be part of something bigger at Suncorp.Sorry, we can't provide additional information about this job right now.Join Our Team as a Claims Manager - Terri Scheer DivisionWe currently have a Full-time 12-month contract available for a Claims Support Officer to join our CTP team based in Brisbane.Suncorp Group is looking for customer centric...
-
Hubspot Specialist
vor 1 Monat
Gold Coast City, Österreich Hubstaff VollzeitAs a Hubspot Specialist, you will be responsible for implementing and optimizing the use of Hubspot, a project management and productivity tool, to meet our clients' specific needs. You will work closely with clients to understand their workflows, identify opportunities for improvement, and tailor Hubspot to drive efficiency, collaboration, and successful...
-
Customer Value Specialist
vor 1 Monat
Gold Coast City, Österreich Bupaoptical VollzeitA career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people.Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our...
-
Customer Value Specialist
vor 4 Wochen
Gold Coast City, Österreich Bupaoptical VollzeitA career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people.Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our...
-
Customer Service Team Member
vor 24 Stunden
Central Coast Council, Österreich Bunnings Group VollzeitCustomer Service Team Member page is loaded Customer Service Team Member Apply locations West Gosford Warehouse posted on Posted Yesterday job requisition id R038986 At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia...
-
Marketing Specialist
vor 4 Wochen
Gold Coast City, Österreich Adbri VollzeitWe are seeking a dynamic and creative Marketing Specialist to join our marketing team at our office based in Stapylton on the northern end of the Gold Coast.In this national marketing role, you will have the opportunity to drive and deliver a variety of marketing initiatives that promote Adbri, its brands and its products using a strategic blend of digital...
-
Customer Value Specialist
vor 1 Monat
Gold Coast City, Österreich Bupaoptical VollzeitA career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people.Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our...