Groups Reservations Supervisor
vor 3 Wochen
Job Number 24104269
Job Category Reservations
Location Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years related experience; AND 1 year experience in supervisory position.
CORE WORK ACTIVITIES
Policies and Procedures
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
Guest Relations
• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brands or properties specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, properties services, and area attractions/offerings.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Group Reservations Coordinator
Vor 7 Tagen
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionNovotel Sydney Darling Square and Pumphouse Sydney is seeking aGroup Reservations Coordinator to join our team. Novotel Sydney Darling Square which is conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts is the perfect location for guests whether they’re travelling for business, leisure, or both....
-
Guest Experience Supervisor
vor 4 Wochen
Melbourne, Österreich Marriott International VollzeitAdditional Information Overnight shiftsJob Number 24097115Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs Marriott International'sflagship brand, Marriott Hotels...
-
Psychology Research Supervisor
vor 2 Wochen
Melbourne, Österreich Boundless Learning VollzeitResearch Supervisor: Psychology Fourth Year Boundless LearningAustralia -Remote About Boundless Learning: At Boundless Learning, our mission is to empower our partners to deliver exceptional educational experiences that transcend boundaries and enrich learning opportunities worldwide. With a steadfast commitment to learner success, we prioritize...
-
Melbourne, Österreich IHG VollzeitFood & Beverage Supervisor As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those...
-
Structures Supervisor
vor 1 Monat
Melbourne, Österreich McConnell Dowell VollzeitGreat. Check out our many opportunities below.McConnell Dowell Group will never ask you to provide payment for participating in a recruitment process. If you receive a job offer to join us and it is NOT on an email ending in @mcdgroup.com, @builtenvirons.com.au, or @builtenvirons.co.nz; and you have NOT had an interview with our Human Resources team, then...
-
Structures Supervisor
vor 4 Wochen
Melbourne, Österreich McConnell Dowell VollzeitGreat. Check out our many opportunities below.McConnell Dowell Group will never ask you to provide payment for participating in a recruitment process. If you receive a job offer to join us and it is NOT on an email ending in @mcdgroup.com, @builtenvirons.com.au, or @builtenvirons.co.nz; and you have NOT had an interview with our Human Resources team, then...
-
Structures Supervisor
vor 3 Wochen
Melbourne, Österreich McConnell Dowell VollzeitGreat. Check out our many opportunities below. Playing in picture-in-picture 00:00 02:11 Off English (auto-generated) CC Customize Preview Quality Auto Playing in picture-in-picture 00:00 02:11 Off English (auto-generated) CC Customize Preview Quality Auto (opens a new window) McConnell Dowell Group will never...
-
Head of Product
vor 1 Woche
Melbourne, Österreich https:www.bebee.comjoin VollzeitBased:MelbourneWe are searching for a professional Head of Product - Inbound for one of our prestigious travel industry clients.This position is to join Abercrombie & Kent's Australian head office team based in Melbourne - an international company widely regarded as the leading luxury travel company in the world.The Head of Product - Inbound reports to the...
-
Melbourne, Österreich Australia Visa Job VollzeitJob DescriptionJob Number 23164403Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment...
-
Head of Product
vor 1 Woche
Melbourne, Österreich https:www.bebee.comjoin VollzeitBased: MelbourneWe are searching for a professional Head of Product - Inbound for one of our prestigious travel industry clients. This position is to join Abercrombie & Kent's Australian head office team based in Melbourne - an international company widely regarded as the leading luxury travel company in the world.The Head of Product - Inbound reports to the...
-
Guest Experience Expert
vor 1 Tag
Melbourne, Österreich Marriott VollzeitJob Number 24114019 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in...
-
Guest Experience Expert
Vor 2 Tagen
Melbourne, Österreich The Ritz-Carlton VollzeitJob Number 24114019Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment...
-
Front Office Supervisor
vor 1 Monat
Melbourne, Österreich Marriott International, Inc. VollzeitJob Number 24091269Job Category Rooms & Guest Services OperationsLocation W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAre you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International,...
-
Front Office Supervisor
vor 4 Wochen
Melbourne, Österreich Marriott International, Inc. VollzeitJob Number 24091269Job Category Rooms & Guest Services OperationsLocation W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAre you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International,...
-
Revenue Analyst
vor 2 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionAccor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new...
-
Psychologist - contractor position ongoing
Vor 3 Tagen
Melbourne, Österreich Psychology: Leading Group VollzeitListed By : Peak Performance Psychology on 13 Jun 2024 Psychologist - contractor position ongoing PEAK PERFORMANCE PSYCHOLOGY We currently have subcontractor positions available for either an experienced or newly registered Psychologist / Clinical Psychologist to join our growing private practice in the outer city suburb of Maribyrnong. Benefits of...
-
Hospitality Operations
vor 2 Monaten
Melbourne, Österreich jobs.jobvite VollzeitWANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!What is Selina?Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s...
-
Hospitality Operations
vor 4 Wochen
Melbourne, Österreich jobs.jobvite VollzeitWANT TO MIX A GREAT WORK EXPERIENCE WITH AN AMAZING LIFE EXPERIENCE?Seize this unique opportunity to work for Selina, one of the world’s fastest-growing lifestyle hospitality brands!What is Selina?Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s...
-
Restaurant/ Cafe Manager
vor 1 Monat
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionAccoris a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts,...
-
Restaurant/ Cafe Manager
vor 4 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionAccoris a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts,...
