Customer Success Manager

vor 4 Wochen

Vienna, Österreich Anyline Vollzeit
Your mission

Responsibilities

As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our clients’ success and satisfaction. Your responsibilities will include:

  • Key Customer Focus: Engage with some of the world’s leading companies across various industries.
  • Relationship Management: Maintain close relationships with clients through regular calls, meetings, and participation in events.
  • Success Assurance: Ensure technical, user, and business success for our clients through frequent touch points.
  • Account Planning: Develop and maintain account plans in close collaboration with our account teams.
  • Renewal Strategies: Devise effective renewal strategies and see them through with our Account Executives.
  • Product Adoption: Keep clients informed about new products and features that will benefit them. Transparently share information on their use cases within our organization.
  • Voice of the Customer: Work closely with the Product Team to address customer needs, ensuring maximum retention and growth rates.
  • Project Management: Act as the project manager during the customer lifecycle, overseeing effective onboarding, implementation, testing/PoC, roll-out, and expansion phases.
  • Growth Potential: Opportunity for career growth into a leadership role within the Customer Success Team.
Your profile

  • A minimum of 3 years of experience in a sales or consultative role within an Enterprise software company.
  • Strong technological and IT understanding.
  • A structured approach with excellent reporting skills and the ability to learn quickly and adapt to change.
  • Skilled at managing multiple client relationships with a strong focus on reliability.
  • A proactive attitude with a passion for expanding your comfort zone.
  • Fluent written and spoken English and German skills; additional languages are a plus.
Why us?

  • People & Values: An autonomous company culture, where every employee can change the future Work with a stellar team where you take over responsibilities from day one.
  • Benefits: Sponsored lunch with the Anyline Ticket Restaurant Card.
  • Health: A membership to Austria's largest and most innovative health center.
  • Social Impact & Volunteering: Each employee gets two complete workdays per year, which can be used to volunteer at any organization.
  • Events & Feel-Good Initiatives: Numerous company events throughout the year - both onsite and remote Of course we also have snacks, fresh fruit, great drinks and initiatives like “Healthy February” & our own smoothie bar.
  • Learning & Knowledge: We offer time and resources to enable lifelong learning for each employee
  • Work-Life Dynamic: At Anyline we offer you the highest level of flexibility because we know that our lives do not neatly fall into a typical 9-5 schedule and that individuals are productive at different times of the day. Further, you can work remotely, work from the office, or have a workation. Everything to improvise and combine your private & professional life.
  • Public Transport: Sponsored season ticket for the public transport in Austria.
  • Great office @ Vienna: Hybrid set-up meeting rooms, good public transport connections & great lunch options Bring your dog to the office - our second floor offers doggy beds and toys.
  • Compensation: For this position, the monthly base salary we offer ranges between € 3.300,-/gross and € 3.800,-/gross. The salary is paid out 14x per year, including an all-in contract based on 38,5 hours/week. On top of your base salary we also add a bonus for this role. Your final salary will be in line with your qualifications and experience
About Us

Anyline is a global technology leader in mobile data capture and AI-driven solutions, recognized for transforming industries with innovative, real-time data technologies. With over 100 employees across Austria, Germany, the USA, and India, we have established a global footprint and earned prestigious awards for our cutting-edge work.

Our vision is to shape the future of mobile data capture and AI-powered insights. We empower businesses and individuals with technology that helps them make smarter decisions and unlock the full potential of their data. As we scale, we offer outstanding opportunities for forward-thinking talent to help us lead the way in technological innovation.

At Anyline, we cultivate an inclusive and dynamic work environment where diversity fuels our success. We are committed to providing equal opportunities for individuals from all backgrounds, including diverse ethnicities, gender identities, sexual orientations, religious beliefs, socio-economic statuses, educational backgrounds, ages, and abilities.

If you’re a visionary ready to make an impact on a global scale, we want you on our team. We actively encourage applicants with varied backgrounds to join Anyline, and help us shape the future of technology.#J-18808-Ljbffr

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