Pre-site Workflow Team Leader
vor 2 Wochen
Add expected salary to your profile for insights.
Coral Homes is an award-winning builder who has been established for 35 years with a reputation for innovative designs and affordable homes.
Your success is our success, so it's imperative to us that our team are highly driven and love coming to work every day You must be dedicated, eager to learn and passionate about enhancing the customer's experience.
About the role
Based at our Head Office in Varsity Lakes, this role will see you effectively support the Customer Relationship Manager to manage and positively motivate the Customer Relationship Team. You will be directly managing and supporting a team of approximately 5 Customer Relationship Coordinators and work with other department managers to achieve the desired results.
You will provide structure and strategy options to optimise customer service levels and efficiency within the team. To succeed in this role and to provide service to Internal and External Customers in line with Coral Homes goals and objectives, you will be proactive and resilient, and require a high level of leadership skills.
Duties & Responsibilities
- Conduct weekly workflow meetings with Customer Relationship Coordinators (CRC).
- Ensure CRC workflow tasks, correspondence with customers, and notes in project diaries are accurate and up to date.
- Recruit, train and provide support and leadership to the team.
- Ensure timely and professional customer service is delivered to our customers.
- Manage customer escalations and provide customers with accurate information, closing out all concerns.
- Actively participate in regular staff performance assessments and team meetings.
- Take on challenging customer projects.
- Maintain adequate staff coverage levels at all times and cover any CRC leave to ensure projects continue smoothly and effectively.
- Maintain basic understanding of all council, certifier and government requirements.
About You
- Previous experience as a senior customer coordinator, senior pre-site manager or in a similar Team Leader role.
- Must understand the complete residential pre-site process and tasks within the pre-site area.
- Minimum 3 years' experience in the construction industry working in a pre-site role preferably for large volume builders.
- Experience mentoring and training a team to deliver excellence in customer service.
- Ability to maintain composure during conflict or when troubleshooting is required.
- Works collaboratively with other Leaders and Team Members.
- Strong communication and leadership skills.
- A confident, professional manner – self-driven, positive and enthusiastic.
- Ability to maintain a consistent and very high standard of work at all times / strong attention to detail.
- Demonstrate honesty and integrity – promote positive working relationships.
How to Apply
We are interested in speaking with highly motivated, results-focused individuals who can hit the ground running, with the energy and commitment required for this role. If this sounds like you, please click the 'Apply' button now
At Coral Homes, we are committed to employing individuals who align with our core business values and meet the requirements of the role. As part of the recruitment process, there are a number of compliance checks which may be conducted for a role including police/criminal background checks, medical, drug, and alcohol testing, and reference checks.
Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply.
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