Itsm Process Owner
vor 2 Wochen
- English is mandatory.
Company Description:
As an ITSM Process Lead, you have a passion for excellence in IT service delivery. You will be part of a team driving a culture change within Red Bull IT to transform the company towards a "service mindset". You will take ownership over one or more ITIL processes (Incident, Request, Change, Problem, Configuration,), and push towards increasing the maturity of your processes.
Your process designs strive for simplicity and alignment with industry best practice, in order to support the growth of the company whilst ensuring a consistent, reliable and predictable customer experience of our IT services.
Report directly to the Global ITSM Team Manager, you will join a team of 5 highly motivated process owners at the beautiful Red Bull Base in Elsbethen, Austria.
ITSM PROCESS OWNERSHIP
As the owner of one or more ITIL processes, you bring your experience across the spectrum of ITIL practices to challenge our status quo.
You ensure that your processes align with our IT strategic direction, achieve the desired business outcome, and meet our desire to balance flexibility against stability.
In line with our ITSM roadmap, you deliver improvements in maturity to your processes and take ownership of increasing the maturity level to our desired level of maturity.
You will achieve this by consulting widely with stakeholders both within and outside of Red Bull IT, leveraging industry frameworks & best practice, and lessons learned from other like-minded companies.
SERVICE TRANSITION & OPERATIONS
Raising the maturity of Red Bull's Service Transition & Service Operations processes is a crucial requirement to ensure the delivery of sustainable and predictable IT services.
Informed by your hands-on experience running these processes, you provide insightful inputs to other process owners to improve the measurability, quality, scalability, reliability, agility, security or simplicity by which Red Bull IT delivers services to our customers.
Experience leading Configuration Management processes will be very seen favorably.PROJECT MANAGEMENT
Your experience includes the delivery of projects of moderate complexity.
You are comfortable preparing standard project artefacts, including business cases and project reporting; defining appropriate governance mechanisms for running your projects, and managing delivery amongst a combination of project team members and external partners.
ORGANISATIONAL CHANGE MANAGEMENT
Implementing new ITSM policies, processes and procedures inevitably comes with resistance. You are well-versed in managing this resistance to change. You have a collaborative mindset, consulting widely with your global stakeholders in introducing and implementing organizational change.
VENDOR MANAGEMENT
Red Bull IT relies heavily on our network of external partners for project delivery.
You are accustomed to the usual challenges involved in external partnerships, including contract negotiation, service level and performance management, and managing deliver in a multi-vendor environment.
Qualifications:
ITIL Foundation certification
Ability to understand and translate business requirements into structures and processes
Strong analytical and problem-solving skills
Self-driven with can-do attitude
Additional Information:
E
Degree in computer science, business informatics or equivalent experience or proven work experience with knowledge of ITIL
L
English is mandatory.
K
ITSM, Process, ITIL, CMDB, Architecture, Architect, Stakeholder Management, Vendor Management, IT Process Management, Change, Incident, Request, Problem, Outage, Service Catalogue, Red Bull, Austria, Salzburg,
D
Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,041 gross per month.
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