End User Support Team Lead

vor 1 Woche

Wien, Wien, Österreich Sportradar Vollzeit

Company Description
We're the world's leading sports technology company, at the intersection between sports, media, and betting.

More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.


PROFESSIONAL PROFILE


Dynamic and results-oriented professional with over 5 years of experience in customer support functions and team leadership within the IT industry.

Proven track record of managing diverse teams to deliver exceptional end-user support while ensuring optimal performance and customer satisfaction. Skilled in developing and implementing efficient processes and practices to drive continuous improvement. Possess excellent communication and interpersonal abilities with a strong focus on building positive relationships with internal and external stakeholders.

EXPERIENCE
End User Support Team Lead

  • Led a team of 11+ Support Engineers spread across multiple sites in the EMEA region, ensuring consistent delivery of highquality customer support.
  • Monitored and managed performance metrics, fostering individual growth and development within the team.
  • Collaborated crossfunctionally to identify and implement continuous improvement initiatives, enhancing efficiency and effectiveness.
  • Provided handson support for local IT tasks, including hardware and software installation and maintenance, responding promptly to support issues and requests.
  • Supervised local IT support team members, overseeing local IT procurement, account setup for new users, and maintenance of technical documentation and asset inventory.
  • Liaised with global IT teams to ensure alignment with company standards and processes.
  • Demonstrated proactive leadership in resolving technical challenges and driving ITIL best practices.

EDUCATION
Associate/Bachelor's Degree in Computer Science or equivalent experience

SKILLS

  • Proven leadership skills with experience managing direct reports and collaborating with senior stakeholders.
  • Excellent oral and written communication skills in English, with proficiency in other languages considered an asset.
  • Familiarity with ITIL processes and cloud infrastructure preferred.
  • Willingness to travel across Europe as required (20%40%).
  • Positive, teamoriented mindset with a proactive approach to learning and adapting to new technologies.

OFFER:

  • Opportunity to work within a motivated and fastgrowing company environment.
  • Professional development opportunities and exposure to cuttingedge technologies.
  • Collaborative team environment fostering personal and career growth.
  • Competitive compensation package and excellent work atmosphere.

Additional Information

  • Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences_

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