Desktop Support

vor 2 Wochen

Krems an der Donau, Niederösterreich, Österreich Sharp Brains Ltd Vollzeit

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Ask targeted questions to diagnose problems
  • Guide users with simple, stepbystep instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements and skills

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Handson experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and antivirus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problemsolving and multitasking skills
  • Customeroriented attitude

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