Work Preperator
vor 2 Wochen
The Work Preparator (m/w/d) is responsible for scheduling field service work, coordinating suppliers for planned/unplanned services and managing tooling to include shipments, calibration, rentals, audits, and invoices.
At INNIO we offer you:
- An innovative and international working environment
- Flexible working time (depending on position and role)
- Health We Care Program
- Moving cost support for new employees in accordance with policy
- Good connections to public transport: 12th District close to subway station U
- Transportation cost support in accordance with policy
Your Responsibilities:
- Serve as the assistant and representative to the Regional Field Service Manager and Customer Service Managers
- Handle all direct and indirect customer contacts in a proactive and professional way
- Identify parts and tools needed to prepare for service events within the region and order through appropriate vendors
- Manage material and labor resources in a cost sensitive way
- Trigger units' Bill of Materials (=BOM) updates after service event executions in a timely manner
- Document all triggered tasks within our ERP system
- Provide support to Service Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
- Create required technical and commercial documentation during operations
- Ensure compliance with quality and EHS guidelines regarding internal and external resources
- Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues
- Review service events to track any unplanned actions/work which must be added
- Provide recommendations for improvement regarding operations initiatives
- Work within the services team to achieve service key performance indicators
Your Profile:
- Apprenticeship in a technical (mechanical/electrical) field or degree form a higher technical college (e.g. HTL)
- Excellent working experience as technical specialist with great customer service abilities
- Strong written and oral abilities in German and English
- Ability to handle stress
- Ability to work in structured manner, set priorities, and take initiative
- Strong customer focus aligned with awareness of general business interests
- Some travel required (23 weeks/per year across Regions, mainly Austria)
The minimum salary for this position is in accordance with the Austrian collective agreement and amounts at least EUR 3.
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Work Preperator
vor 4 Wochen
Wien, Österreich INNIO VollzeitThe Work Preparator (m/w/d) is responsible for scheduling field service work, coordinating suppliers for planned/unplanned services and managing tooling to include shipments, calibration, rentals, audits, and invoices. **At INNIO we offer you**: - An innovative and international working environment - Flexible working time (depending on position and role) -...