Senior Product Specialist Flight Plan Manager

vor 2 Wochen

Wien, Wien, Österreich CAE Inc. Vollzeit
Role and Responsibilities

This position requires consistent customer facing interactions during high severity situations.

Responsibilities:

  • Assist in diagnosing and resolving complex issues by correcting problems on customer environments or replicating and troubleshooting the issue in our labs.
  • Identify and implement technical solutions and configurations for existing customers
  • Gather client feedback and provide feedback to internal stakeholders
  • Document issues and solutions and perform administrative tasks as required
  • Able to decide for when escalation is needed and trigger for management attention
  • Work on shifts, including weekends

Requirements:

  • 5+ years in experience in customer interaction and technical support
  • Proficient English written and verbal communication skills
  • Ability to work under pressure, in flexible shifts and to adapt to changing work schedules.
  • Finished technical education (HTL, FH)
  • Knowledge of ITIL processes. E.g. Change Management
  • Experience in MS Windows Server, MS SQL Server, Clustering
  • Experience in a scripting language (e.g. PowerShell)
  • Aviation knowledge is required
Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.


At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.


The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

  • Senior Product Specialist Flight Plan Manager

    vor 2 Wochen

    Wien, Wien, Österreich CAE Inc. Vollzeit

    Role and ResponsibilitiesWe are looking for experienced individuals to join our Flight Plan Manager team, based out of our office in Vienna, Austria or Bangalore, India.Responsibilities:Understand, troubleshoot, and resolve customers technical concernsIdentify and Implement technical solutions and configurations for existing customersProactive communication...

  • Manager Flight Operations Support

    vor 2 Wochen

    Wien, Wien, Österreich DHL Vollzeit

    Would you like to become part of the world's most international company in the world?:A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our...

  • Technical Application Support Specialist

    vor 1 Monat

    Wien, Wien, Österreich CAE Vollzeit

    Role and Responsibilities Technical Application Support Specialist CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers.In this role you will...

  • Technical Application Support Specialist

    vor 4 Wochen

    Wien, Wien, Österreich CAE Vollzeit

    Role and Responsibilities Technical Application Support Specialist CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers.In this role you will...

  • Technical Application Support Specialist

    vor 2 Wochen

    Wien, Wien, Österreich CAE Vollzeit

    Role and ResponsibilitiesTechnical Application Support SpecialistIn this role you will support the product Flight Plan Manager which is used by customers around the globe. You will need your analysis, troubleshooting and diagnostics skills in our customer-centric, fast-paced environment to boost customer satisfaction.The role we are offering you:Ensure...

  • Senior Flight Atendant

    vor 2 Wochen

    Wien, Wien, Österreich TARCG Vollzeit

    An exciting opportunity has arisen for a Senior Corporate Flight Attendant to join an established aircraft Business based in Dubai.Responsibilities: Preparing passengers and aircraft for takeoff and landing, following specific procedures Carrying out preflight and postflight aircraft duties Delivering a high standard of customer service Preparing a menu plan...

  • Senior Team Manager, Technical Product Consultants

    vor 2 Wochen

    Wien, Wien, Österreich Dynatrace Vollzeit

    Responsibilities and Duties Directly manage a team of Technical Product Specialists, including but not limited to hiring, managing performance, communicating expectations, developing individual and team goals, and problem resolution to ensure high employee retention and satisfaction. Coach and mentor your team of Technical Product Specialists through...

  • Senior Team Manager, Technical Product Consultants

    vor 2 Wochen

    Wien, Wien, Österreich Dynatrace Vollzeit

    Company DescriptionAre you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? If so, look no further. We want to talk to youDynatrace ONE is Dynatrace's name for our...

  • Flight Dispatcher

    vor 2 Wochen

    Wien, Wien, Österreich DHL Vollzeit

    Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do...

  • Technical Application Support Specialist

    vor 2 Wochen

    Wien, Wien, Österreich CAE Vollzeit

    Role and ResponsibilitiesIn this role you will support the product Flight Plan Manager which is used by customers around the globe. You will need your analysis, troubleshooting and diagnostics skills in our customer-centric, fast-paced environment to boost customer satisfaction.Product OverviewFlight Plan Manager is a comprehensive flight planning solution...

  • Admin Support Flight Operations

    vor 2 Wochen

    Wien, Wien, Österreich DHL Vollzeit

    Would you like to become part of the world's most international company in the world?:A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our...

  • Product Manager

    vor 2 Wochen

    Wien, Wien, Österreich Product - GVC Sports - UX AUT Vollzeit

    We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 25 well-known brands. With a clear focus on sustainability and growth, we will transform our sector for...

  • Flight Crew Training Supervisor

    vor 2 Wochen

    Wien, Wien, Österreich DHL Vollzeit

    Would you like to become part of the world's most international company in the world?:A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our...

  • Senior Product Manager

    vor 2 Wochen

    Wien, Wien, Österreich DL Remote Vollzeit

    Berlin | Relocation PackageWir besetzen aktuell eine Stelle als Senior Product Manager bei einer der führenden Fachgroßhandelsgruppen Europas in Berlin.In dieser Rolle übernimmst du zuerst die Product Ownership für die Domäne Buy, d.h. den Warenkorb, Checkout sowie das Kundenkonto des neu gelaunchten E-Commerce-Shops.Parallel dazu entwickelst du dich...

  • Senior Project Manager

    vor 2 Wochen

    Wien, Wien, Österreich CAE Vollzeit

    Role and ResponsibilitiesSenior Project ManagerJoin our team as a Senior Project Manager that responsible for the delivery of our complex, high-risk, very large, multi-side portfolio implementations and/or innovative solutions often international in scope.The role we are offering you Lead delivery teams, develop, and maintain relationships with key...

  • Senior Product Manager

    vor 2 Wochen

    Wien, Wien, Österreich Bundesrechenzentrum GmbH Vollzeit

    Beschreibung des BRZWir sind das Kompetenzzentrum für Digitalisierung des Public Sectors in Österreich und damit Teil der kritischen Infrastruktur. Ob Digitales Amt, FinanzOnline, Unternehmensserviceportal oder digitaler Führerschein am Smartphone: Im BRZ entwickelte Anwendungen und Services vereinfachen Millionen Menschen den Alltag, indem sie...

  • Senior Product Marketing Manager

    vor 2 Wochen

    Wien, Wien, Österreich MeisterLabs Vollzeit

    Your Responsibilities: Are you ready to redefine our product marketing strategy? If you have a passion for developing and deeply understanding our Ideal Customer Profile (ICP), a profound knowledge of B2B SaaS, and a proven track record in steering impactful product marketing initiatives, we invite you to join our dynamic team As our Senior Product Marketing...

  • Product Manager, Innovative Medicines

    vor 2 Wochen

    Wien, Wien, Österreich Bristol-Myers Squibb Vollzeit

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Compliance Auditor Flight Operations

    vor 2 Wochen

    Wien, Wien, Österreich DHL Vollzeit

    Would you like to become part of the most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you...

  • Senior Product Manager

    vor 2 Wochen

    Wien, Wien, Österreich Bundesrechenzentrum GmbH Vollzeit

    Beschreibung des BRZDas Bundesrechenzentrum (BRZ) ist der marktführende IT Service Provider im Public Sector und damit Teil der kritischen Infrastruktur, die Österreich auch in Zeiten wie diesen stets verlässlich am Laufen hält. Unsere Anwendungen und Services erleichtern Behördenwege und einen schnellen Zugang zu hoch relevanten Infos für die...