Moderator - Czech

Have you ever fancied working in the social media industry but didn't know where to start?

Do you consider yourself a social media savvy?

Are you a native-level Czech speaker with great English written communication skills?

_Answered YES to all of the above? Then, we want to meet you_

• At The Social Element, we help the world's best known brands and agencies build amazing relationships with their customers. We offer a full range of social media services which ranges from moderation, insights, content creation, localisation to social media customer care and engagement._

Currently, we are looking for a
native-level Czech Moderator to provide online moderation services to our clients. In this role, you'll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community. The Moderator will be key in providing a positive social experience for the users. This is a freelance, home-based opportunity, ideal for anyone who is interested in working some hours during the week.

JOB IS FOR YOU IF

• You have nativelevel Czech along with fluency in written and spoken English.
• You are a social media enthusiast. You are confident with digital technology, and you know the latest trends in social media like the back of your hand.
• You'll have sound judgement and brand awareness as you have to make sure posts respond in accordance with our client's policies and guidelines.
• You have strong communication skills and you know how to "read" between the lines.
• Your background experience comes from either community management, translation, moderation, customer service or social media management.
• If you have experience working in a gaming industry, that would be superb

WORKING HOURS
Weekends 8-9am UK time + adhoc shifts during the week

WHAT YOU'LL DO

• Work autonomously to deliver an effective service for our clients, across a variety of social media channels
• Understand the client's social media strategy, toneofvoice, and brand guidelines, so you can communicate with customers efficiently and effectively
• Respond to complaints, queries, and to engage with the online audience
• Be responsible for the reputation of the brand online
• Work closely with senior members of the Client Services and Services teams to ensure the project is successfully managed
• Collate and share feedback and insights gained from social media management of the client's channels
• Complete shift reports (internal reports) accurately and on time

WHAT TO BRING

• You'll be expected to already be immersed in social media, but also show willingness to keep uptodate with industry standards, research, and best practice
• Commercial community and social media management experience, either with a brand, or digital agency
• Nativelevel Czech, and fluent in written and spoken English
• Attention to detail is a must, as you'll be publishing content publicly online
• Experience of using Facebook, Twitter, Instagram, YouTube, and Google+; experience of platforms such as Pinterest, Instagram, and Vine would be a bonus
• Adept at collating and analysing social media data for client reports
• Indepth knowledge of social media platforms and their audiences
• Confident using, and learning about new social media technology

HOW TO APPLY
Details of your personal/professional experience in social media

If you are happy to work on a flexible schedule

Why you are interested in being part of our team at The Social Element

The Social Element is a global social media management agency delivering high-quality, multi-lingual social media management, customer care, social listening, insight, and consultancy.

It also offers crisis management training and simulations via its partner brand, Polpeo.

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