Junior Customer Care Executive

vor 1 Woche

Wien, Wien, Österreich Eversport GmbH Vollzeit

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great mission: "Make Sports Happen".

For more insight into our history, incredible team and products, check out our " About Us " page on our website

Overview

As our Customer Care Executive (f/m/d) you will be assisting with onboarding, troubleshoot technical issues, answering product-related inquiries, and guiding users through software features. During onboarding and training by our specialists, you will quickly take over responsibility and manage your own projects and contribute towards making your own impact on our mission "Makes Sports Happen".

Full time

Planned start: Mid April

VIENNA, Austria


Aufgaben

Your Tasks

  • You are the main contact for our DACH partners (sport venues, yoga studios, etc )
  • You support our existing B2B partners via all support channels such as the ticket system, in writing via live chat and via video calls
  • You maintain and improve the online helpdesk ensuring the content is up to date, relevant and easy to use
  • You contribute to the development of our software product and you are working together with the Product Development team based on the customers' feedback
  • You continuously improve our processes through close exchange with Sales, Operations and Product Development regarding customer feedback
  • You are able to manage your activities independently

Profil

Your Profile

  • Excellent German and good English skills, both verbal and written; French or Dutch is a plus
  • Customer centricity and strong ability to successfully communicate with clients
  • Previous experience in a customer facing role is considered a plus
  • Experience with a ticketing system (Hubspot) is a welcomed advantage
  • Passion for sports, and a never-give-up mentality

Wir bieten

What's in it for you?

At Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a yearly gross salary of EUR 31,000 based on the IT collective agreement, for a 35 hour working week.

Here is what else we have to offer:

  • Embrace the freedom of flexible, no core hours and take charge of your own schedule
  • Experience the best of both worlds with our hybrid work setup - work from your cozy home office or our lovely office in the 2nd district
  • Work in the office located in the heart of the most livable city, that waits for you to bring out the best of it
  • Enjoy a full-time, 35-hour work week, with every second Friday off
  • Stay active and healthy with a monthly sports budget to book your favorite activities at Eversports - it's time to have fun while staying fit
  • Invest in yourself with a €500 training budget and 5 extra vacation days for further trainings and self-improvement
  • Explore your areas of interest during our quarterly "Day to explore"
  • Embrace innovation with state-of-the-art equipment, whether you're an Apple enthusiast, an Apple wizard, or an Apple lover, you tell us what you need
  • Enjoy our monthly company lunch completely organized and paid by the company
  • Join our after-work (sport) activities and exciting cross-national team events
  • Last but not least, be a part of the passionate, international, innovative and, of course, sporty team - let's make work feel like play

At Eversports we acknowledge and value the strength in diversity which is why we have 100+ employees from over 25 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation.

We look forward to hearing from you

JBG81_AT

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