Technical lead with Italian and English

vor 2 Wochen

Banana Shire, Österreich HCLTech Vollzeit

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.

To learn how we can supercharge progress for you, visit hcltech.com.

Responsibilities :

· Provide technical expertise to the help desk team

· Act as technical liaison between help desk and IM support groups

· Maintain technical skill continuity and consistency of help desk staff

· Ensure continuous improvement of services provided by the help desk

· Provide telephone support to customer end users

· Provide Problem Management System support activities

· Work with Application and Infrastructure Development teams to ensure a smooth transition of new hardware and s/w into support by the HD

· Includes preparation of help desk staff to support new technology

· Maintain skills inventory of help desk analysts and Work Request Co-coordinators and etc.

Technical Requirements:

· Phone support experience is must.

· Technical helpdesk or technical call center experience is necessary. Prior experience in Hospital support

· Disciplined, systematic problem solving skills required.

· Hands-on work experience with the following:

· Windows Operating systems

· Clients: Windows 10 and Knowledge on MAC ( Good to have)

· Knowledge of Active Directory, Exchange

· Prior experience and knowledge to support G Suite/ Google Suite applications like Gdrive, Gmeet etc.

· ITSM ticketing tools such as Remedy, HP Service Center, Service Now

· User account creation for Active Directory, Exchange Mailboxes, Distribution lists

· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

· Experienced in providing support for Clinical apps like Cerner, All Scripts, HER

· Internet browsers (e.g. Explorer, Chrome, Firefox),

· VPN and remote dial-in users

· Support for laptop, desktops, and printers

· Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Soft Skills

- Excellent communication and conversation skills (Verbal and Written) in Italian and English

- Good documentation skills

- Should have a great customer handling skills

- Able to handle unforeseen situations

Benefit package:

  • Life insurance.
  • Private medical care.
  • MultiSport Card.
  • Subsidy for glasses.
  • Subsidy to language courses.
  • Christmas and holiday bonuses.
  • Clear career path in a growing multinational organization.
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