IT Service Desk Analyst

Vor 6 Tagen

Sydney, Österreich Australian Prudential Regulation Authority Vollzeit

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Working as part of a busy team within APRA’s Technology & Data Division, this role is the key point of reference for first level support relating to IT hardware and software.You will be responsible for providing excellent customer service by managing service desk requests through to successful completion.

As an integral part of an experienced Service Desk team, the successful applicant will be expected to:

  • be a first point of contact for receiving, validating and logging support requests for APRA staff
  • work closely with other Service Desk and IT staff to resolve incidents and ensure the user is kept updated on the progress
  • escalate requests to other support groups to ensure SLA’s are met
  • continually tracking requests to determine current activity on it

The successful applicant will have:

  • experience working in a customer support role
  • strong customer service and communication skills
  • excellent analytical, troubleshooting and organisational skills
  • a good understanding of Microsoft 10 operating system, Office suite, Teams and other popular software
  • experience with AD Administration is highly desirable but not essential

This role will offer you an opportunity to get hands on with Technology or to continue to develop your customer service skills whilst building relationships with internal clients across the organisation.

To work with us, you need to be an Australian citizen with eligibility to gain a Baseline Security clearance. 

About APRA

The Australian Prudential Regulation Authority (APRA) places you at the heart of Australia’s financial services industry. APRA serves the Australian community by helping ensure financial institutions deliver on the financial commitments they make, within a stable, efficient, and competitive financial system.

At APRA we’re committed to providing an inclusive workplace where everyone belongs, feels valued and respected. We aspire to attract and foster diversity of background, thought, and experience, recognising that a broad range of perspectives, approaches and ideas makes us stronger, and better enables us to meet our obligation to protect the financial wellbeing of the Australian community. When applying, please inform us of any adjustments you may need during the interview process.

The Australian Prudential Regulation Authority (APRA) is the prudential regulator of the financial services industry. It oversees banks, credit unions, building societies, general insurance and reinsurance companies, life insurance, private health insurers, friendly societies, and most members of the superannuation industry. APRA currently supervises institutions holding $6 trillion in assets for Australian depositors, policyholders and superannuation fund members.

APRA invests in contemporary technologies to enable our employees to achieve work life balance, via flexible working practices. We are dedicated to cultivating a diverse and inclusive workplace that fosters collaboration and continuous improvement. 

APRA provides ongoing studies support, structured training programs and excellent career progression opportunities all within a highly professional environment.

APRA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability status.

To apply, please visit our Careers Page at www.apra.gov.au . For further information or assistance, please email talent@apra.gov.au. Please do not apply to this email address.

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