Manager, Accounts Receivable and Banking

Accounts Receivable/Credit Control (Accounting)

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

As the Manager, Accounts Reveivable and Banking, you will be responsible for:

• Lead the Accounts Receivable and Banking teams, ensuring the delivery of efficient and effective accounts receivable and banking processes including but not limited to invoicing, receipting, collections, management of overdue accounts, bank reconcilations and associated reporting.
• Provide expert analysis and advice on current and future needs in relation to accounts receivable and banking financial policy, systems and services.

This position reports to the Director, Financial Services.

This is a Permanent, Full-Time opportunity.

The position will be based primarily at Mount Gravatt Campus however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Lead the Accounts Receivable and Banking teams, ensuring the delivery of efficient and effective accounts receivable and banking processes, including but not limited to invoicing, receipting, collections, management of overdue accounts, bank reconciliations, reporting and management of banking, payment solutions and related arrangements, while modelling agreed team behaviours.
• Coach and manage team members to develop their skills and oversee their workload including:
  - providing clarity around roles, expectations and responsibilities,
  - engaging in performance discussions, identify training and development opportunities,
  - using on the job opportunities to transfer knowledge and develop capability,
  - providing continuous feedback,
  - research and recommend training opportunities to improve and enhance the team skill set,
  - review personal and team performance and seek feedback from line management and stakeholders to confirm satisfaction.
• Support the team in the delivery of outcomes, including supporting resource management, priority management, and identification and notification of any risks or issues to achieving outcomes.
• Provide expert advice and recommendations to team members and senior management in relation to the management of overdue accounts, including dispute resolution.
• Develop, implement and review business processes that maximise collections and improve the overall operational efficiency of the team and broader business.
• Drive the development and improvement of internal policy, procedures, reporting and associated controls framework in relation to accounts receivable and banking functions.
• Work closely with stakeholders across the business in order to deliver a best practice solution in respect to accounts receivable and banking issues and opportunities.
• Provide expert analysis and advice on current and future needs to senior management about accounts receivable and banking financial policy, systems and services.
• Proactively identify and manage issues and risks, including timely escalation and provision of advice to senior management.
• Manage relationships with relevant third party providers, including debt collection agencies.
• Contribute to development of the CFO and TAFE Queensland operational and strategic plan and develop and implement team plans that identify annual priorities aligned to CFO and TAFE Queensland plans.
• Liaise with applicable system and IT teams to develop system enhancements and digital solutions to improve processing accuracy and efficiency.
• Initiate, influence and maintain effective relationships with and between key internal and external stakeholders to proactively manage needs and expectations, mitigate risks and complex issues, and support change.
• Contribute to and participate in portfolio and team initiatives and programs.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Demonstrated experience in developing and leading high performing teams, including building a positive culture based on continuous improvement, accountability and inclusion.
• Highly developed interpersonal skills to effectively engage with, and respond to the needs and expectations of, senior leaders, peers, and stakeholders.
• Strong written, communication and stakeholder management skills, including the ability to effectively negotiate and influence outcomes.
• Demonstrated ability to develop team objectives for short term tasks and strategic planning for longer-term initiatives, and to manage priorities and workloads to achieve results.
• Demonstrated expert knowledge and understanding of complex financial and debt management issues including legislative requirements, best practice models and financial systems. 
• Proven strong analytical and financial management skills with the ability to collate and critically analyse, identify issues, assess options, negoiate outcomes and prepare recommendations and reports rapidly and accurately

Mandatory Qualifications/Requirements

• Minimum of five years experience in accounts receiveable and debt collections, including managerial experience.

Highly Desirable Requirements

• A diploma or degree qualification in business, accounting, finance, or progress towards this qualification will be well regarded however it is not essential.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

• A detailed resume; 
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 11:59pm, Friday 28 June 2024.

Job Reference Number: TQ2024-676

For further information, please contact:

Karen White, Director Financial Services 

TAFE Queensland is the largest, most experienced training provider in the state, with a history of serving Queensland's communities for more than 140 years. Our training is delivered to over 125,000 students each year across more than 50 locations in Queensland; from Thursday Island in the north, down to Coolangatta in the south east corner and as far west as Mount Isa.

From micro-credentials and entry-level certificates to bachelor degrees, we offer more than 500 practical, industry-relevant courses. In 2022 TAFE Queensland was named Large Training Provider of the Year at the Queensland Training Awards, and we are committed to continuing to make great happen for years to come.

TAFE Queensland is the largest, most experienced training provider in the state, with a history of serving Queensland's communities for more than 140 years. Our training is delivered to over 125,000 students each year across more than 50 locations in Queensland; from Thursday Island in the north, down to Coolangatta in the south east corner and as far west as Mount Isa.

From micro-credentials and entry-level certificates to bachelor degrees, we offer more than 500 practical, industry-relevant courses. In 2022 TAFE Queensland was named Large Training Provider of the Year at the Queensland Training Awards, and we are committed to continuing to make great happen for years to come.

Perks and benefits

Flexible work options

Generous salary packaging & super contributions

Access to Employee Assistance Program

Diversity support and networks

White Ribbon Australia Accredited Workplace

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