Senior Client Advisor

vor 1 Monat


Sydney, Österreich Burberry Vollzeit

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Department:  RETAIL OFFLINE

City:  Sydney

Location:  AU

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. 

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. 

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
 

RESPONSIBILITIES

SERVICE AND SALES 

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction 

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling 

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. 

Be efficient in following-up and delivering after-sales services to our clients 

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required 

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines 

Foster team work and a positive work climate 

CLIENT ENGAGEMENT 

Build meaningful relationships with Clients 

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. 

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset 

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests 

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets 

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations 

Understanding of competitor products

Experience in working as part of a team 

Fluent in local language; English proficiency is desirable 

Other language knowledge is desirable 

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team 

Energetic, Pro-active and self-motivated 

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels 

Results driven and commercial mindset

Flexible, collaborative and adaptable approach to work 

MEASURES OF SUCCESS

Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR) 

Service targets (Guest Experience, Net promoter score) 

New client acquisition (conversion and retention) 

Number of appointments held on a monthly basis 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Australia || Not Applicable || Sydney || RETAIL OFFLINE || MAINLINE || n/a ||

#J-18808-Ljbffr
  • Senior Client Advisor

    vor 3 Wochen


    Sydney, Österreich Burberry Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Department:  RETAIL OFFLINE City:  Sydney Location:  AU At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our...

  • Client Advisor

    vor 1 Woche


    Sydney, Österreich Burberry Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Department:  RETAIL OFFLINE City:  Sydney Location:  AU At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our...

  • Senior Client Advisor

    Vor 2 Tagen


    Sydney, Österreich insurance & care NSW Vollzeit

    Sydney Based at our Sydney office with flexible/hybrid working arrangements. Permanent Full-Time role| 35 hours working week. Salary from GRADE 7/8 $ $ 106,025+ superannuation. About the Role The purpose of the role is to make decisions utilising your prior clinical experience and knowledge of the CTP scheme, manage complex and sensitive conversations,...


  • Sydney, Österreich LVMH Group Vollzeit

    Senior Client Advisor | Full Time | SydneyCompany: Tiffany & Co Country / Region : Australia, New South Wales City : Sydney Business group: Watches & Jewellery Contract type: Permanent Job Function: Retail Experience required: Minimum 5 years Reference No.: 57998 Date of publication: 2023.10.16 PositionSince 1837, the masterpieces of Tiffany & Co....


  • Sydney, Österreich Diligent Corporation Vollzeit

    Position Overview Diligent is looking for an experienced Governance, Risk and Compliance Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are...


  • Sydney, Österreich Tiffany & Co Vollzeit

    The Blue Box. Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style.  As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Sydney Airport store as a Client...


  • Sydney, Österreich Tiffany & Co Vollzeit

    The Blue Box. Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style.  As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Sydney Airport store as a Client...


  • Sydney, Österreich Bvlgari Vollzeit

    About the roleWe are looking for a passionate and experienced Client Advisor to join our Sydney Flagship Boutique.Our BVLGARI Client Advisor provides a warm, memorable and luxurious shopping experience for all clients whilst contributing to team and individual sales through exceptional sales activities.About YouYou are a clienteling and sales expertYou are...

  • Senior Claims Advisor

    Vor 3 Tagen


    Sydney, Österreich Marsh Vollzeit

    Marsh is seeking candidates for the following position based in the Sydney office:Senior Claims AdvisorWhat can you expect?We have an exciting opportunity for an experienced Senior Claims Advisor to join the Global Claims Technical & Operations team with a focus on servicing our large and corporate prestigious book of Financial Institutions and Professional...


  • Sydney, Österreich Carat Vollzeit

    The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively...

  • Senior Client Director

    vor 4 Wochen


    Sydney, Österreich Carat Vollzeit

    The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively...

  • Senior Tax Advisor

    Vor 3 Tagen


    North Sydney Council, Österreich ClearCompany Vollzeit

    As the senior tax advisor, this individual will take ownership of business wide FBT and GST compliance and advisory.About the role An opportunity to join an industry leading, global business has arisen. As the senior tax advisor, this individual will take ownership of business wide FBT and GST compliance and advisory. The responsibilitiesReporting into the...

  • Assistant Advisor

    vor 1 Monat


    Sydney, Österreich William Buck Vollzeit

    Job Category: Banking and Financial Services Job Description About Us: We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 1000 team members across Australia and New Zealand. We believe in ‘Changing Lives’ across everything we do - clients, colleagues, and community! We have wonderful...

  • Associate Advisor

    vor 4 Wochen


    Sydney, Österreich William Buck Vollzeit

    We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 1000 team members across Australia and New Zealand.We believe in ‘Changing Lives’ across everything we do - clients, colleagues, and community!We have wonderful people, a collaborative environment, hybrid work arrangements, and social events to keep...

  • Associate Advisor

    vor 4 Wochen


    Sydney, Österreich William Buck Vollzeit

    We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 1000 team members across Australia and New Zealand.We believe in ‘Changing Lives’ across everything we do - clients, colleagues, and community!We have wonderful people, a collaborative environment, hybrid work arrangements, and social events to keep...

  • Assistant Advisor

    vor 4 Wochen


    Sydney, Österreich William Buck Vollzeit

    Job Category: Banking and Financial Services Job Description About Us: We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 1000 team members across Australia and New Zealand. We believe in ‘Changing Lives’ across everything we do - clients, colleagues, and community! We have wonderful...

  • Senior Client Director

    vor 3 Wochen


    Sydney, Österreich Dentsu Aegis Network Ltd. Vollzeit

    The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively...


  • Sydney, Österreich Corellian Vollzeit

    Outstanding written and verbal English communication skills.A mature and detailed understanding of High-Risk Construction risk assessment and safety controls.Highly experienced with Microsoft Excel.Strong verbal communication and leadership skills.We can provide a variety of benefits, such as:Sponsorship of Continuing Professional Development opportunities...

  • GUCCI Client Advisor

    vor 1 Monat


    Sydney, Österreich Kering SA Vollzeit

    SummaryAbout usIf you are a Dream-maker, this is the place for you.Together, we’ll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond.We are currently seeking a Client Advisor to join our dynamic team in our Sydney Airport Store.Job Description Your opportunity  Your role...

  • GUCCI Client Advisor

    vor 4 Wochen


    Sydney, Österreich Kering SA Vollzeit

    SummaryAbout usIf you are a Dream-maker, this is the place for you.Together, we’ll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond.We are currently seeking a Client Advisor to join our dynamic team in our Sydney Airport Store.Job Description Your opportunity  Your role...