![Ventia Pty Limited](https://media.trabajo.org/img/noimg.jpg)
Team Leader
Vor 2 Tagen
Select how often (in days) to receive an alert:
We’re looking for a passionate Team Leader to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.
Ventia's Operations Centre (VOC) provides inbound and outbound customer service, technical resolution management, critical incident management, work order management, triage, live subcontractor management, planning, and scheduling of work services.
The is a permeant full-time role, Monday – Friday, based in our Adelaide CBD office on Wakefield Street.
The Opportunity
Reporting to the Senior Manager, the Team Leader is responsible for the day-to-day operations of approx. 15 Customer Service Coordinators. This involves setting targets, ensuring customer calls are handled professionally, providing coaching, and mentoring the team.
- Work closely with the team in developing, mentoring, and motivating them to deliver contract outcomes and role objectives.
- Proactively supervise and coordinate activities of the Customer Support Coordinators to ensure a high quality, relevant client experience.
- Ensure training and development plans are maintained for all team members.
- Maintain and update various databases, spreadsheets, and documents.
- Manage daily/weekly/monthly rosters via the workforce management system.
- Call queue monitoring throughout the day and managing adjustments as required to meet service levels.
- Supportive, friendly, and diverse office environment.
- Comprehensive onboarding training program designed to set you up for success, continued support and professional development.
- Manage, nurture, and grow your own team.
About You
- Demonstrated experience leading a contact centre team of at least 15 people.
- Excellent people management abilities.
- A collaborative and engaging working style.
- Thrive working in fast paced and high-volume environments.
- Known for your self-awareness and emotional intelligence.
- You pride yourself on your excellent communication skills.
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, Women, Veterans and spouses and people with disabilities.
To Apply
Click Apply and forward your CV along with a cover letter outlining your experience. Position Reference Number: 158897
-
Team Leader
Vor 2 Tagen
Adelaide, Österreich Ventia Pty Limited VollzeitSelect how often (in days) to receive an alert:We’re looking for a passionate Team Leader to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.Ventia's Operations Centre (VOC) provides inbound and outbound customer service, technical...
-
Hardware Team Lead
vor 4 Wochen
Adelaide, Österreich BAE Systems VollzeitWe work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.Recognised for delivering projects of global and national...
-
Housekeeping Team Leader
vor 1 Woche
Adelaide, Österreich Accor Apartments & Realty Vollzeit55/67 Hindmarsh Square, Adelaide SA 5000, Australia Req #772 Tuesday, 13 February 2024 Nestled within the heart of Adelaide's CBD, you will find Mantra Hindmarsh Square. The property offers a range of self-contained apartment-style hotel suites, as well as one and two bedroom suites. Mantra Hindmarsh Square also offers an on-site restaurant, DJ Diners,...
-
Water Resources Team Lead
vor 1 Monat
Adelaide, Österreich SA Water VollzeitAbout the job · Technical Assessment: Lead evaluation of system capacity and future needs. · Modelling and Assessment: Oversee delivery of water resources modelling and options assessment for integrated water security strategies. · Integration and Alignment: Collaborate with team to align technical outputs with overall work program and strategy...
-
Team Leader Member Growth
vor 1 Monat
Adelaide, Österreich Health Partners Limited VollzeitWe are South Australia's largest open health insurer, providing cover to over 90,000 people. Being not-for-profit means that we put members first and always do the right thing for them when it comes to their health protection and care.We are currently looking for a dynamic and driven Team Leader to join our Member Growth team on a full-time basisAbout the...
-
Team Leader Member Growth
vor 4 Wochen
Adelaide, Österreich Health Partners Limited VollzeitWe are South Australia's largest open health insurer, providing cover to over 90,000 people. Being not-for-profit means that we put members first and always do the right thing for them when it comes to their health protection and care.We are currently looking for a dynamic and driven Team Leader to join our Member Growth team on a full-time basisAbout the...
-
Housekeeping Team Leader
vor 3 Wochen
Adelaide, Österreich Accor Apartments & Realty Vollzeit55/67 Hindmarsh Square, Adelaide SA 5000, AustraliaReq #772Tuesday, 13 February 2024Nestled within the heart of Adelaide's CBD, you will findMantra Hindmarsh Square . The property offers a range of self-contained apartment-style hotel suites, as well as one and two bedroom suites. Mantra Hindmarsh Square also offers an on-site restaurant, DJ Diners, where...
-
Customer Service Team Leader
vor 1 Monat
Adelaide, Österreich eFinancialCareers Ltd. VollzeitCustomer Service Team Leader Smartgroup Corporation Ltd Adelaide, Australia Customer Service Team Leader Smartgroup Corporation Ltd Adelaide, Australia Posted 2 days ago Permanent Competitive Why Smartgroup?Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of...
-
Customer Service Team Leader
vor 3 Wochen
Adelaide, Österreich eFinancialCareers Ltd. VollzeitCustomer Service Team Leader Smartgroup Corporation Ltd Adelaide, Australia Customer Service Team Leader Smartgroup Corporation Ltd Adelaide, Australia Posted 2 days ago Permanent Competitive Why Smartgroup?Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of...
-
Housekeeping Team Leader
vor 3 Wochen
Adelaide, Österreich Ozone CPS VollzeitJob details Here’s how the job details align with yourprofile . PayJob type Part-time Shift and schedule Day shift Location Pulled from the full job description Employee mentoring program Full job descriptionOzone CPS is seeking an experienced Housekeeping Team Leader who will be responsible for managing and leading the...
-
Team Leader
vor 1 Monat
Adelaide, Österreich Australia and New Zealand Banking Group Limited VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customersso they can achieve...
-
Customer Service Team Leader
vor 1 Tag
Adelaide, Österreich ISTITUTO MARANGONI VollzeitBoart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. The Products Division is a leading provider of drilling equipment and performance tooling for mining and drilling companies globally. Our range of highly productive drill rigs and tooling is suited to a variety of applications...
-
Team Leader
vor 1 Monat
Adelaide, Österreich Advanced Personnel Management VollzeitTeam Leader - Regional Assessment Services Aged & Disability Support (Community Services & Development) Full time Add expected salary to your profile for insights As a Team Leader you will provide exemplary leadership to a team of Home Support Assessors who conduct face-to-face home support assessments with older Australians to enable access to the...
-
DevSecOps Team Lead
vor 1 Monat
Adelaide, Österreich NRI Australia VollzeitExclusive discounts to leading fitness and well-being brands ✓Free confidential access to Employee Assistance Program ✓Salary sacrifice & Novated Leases ✓Access to Training & Development opportunities ✓12 weeks paid parental leave (increasing to 20 weeks for 5+ years service) ✓Flexible Public Holidays, plus ability to buy up to 2 weeks additional...
-
DevSecOps Team Lead
vor 1 Monat
Adelaide, Österreich NRI Australia & New Zealand VollzeitExclusive discounts to leading fitness and well-being brands ✓Free confidential access to Employee Assistance Program ✓Salary sacrifice & Novated Leases ✓Access to Training & Development opportunities ✓12 weeks paid parental leave (increasing to 20 weeks for 5+ years service) ✓Flexible Public Holidays, plus ability to buy up to 2 weeks additional...
-
DevSecOps Team Lead
vor 4 Wochen
Adelaide, Österreich NRI Australia VollzeitExclusive discounts to leading fitness and well-being brands ✓Free confidential access to Employee Assistance Program ✓Salary sacrifice & Novated Leases ✓Access to Training & Development opportunities ✓12 weeks paid parental leave (increasing to 20 weeks for 5+ years service) ✓Flexible Public Holidays, plus ability to buy up to 2 weeks additional...
-
Service Desk Team Lead
vor 1 Monat
Adelaide, Österreich First Focus VollzeitFirst Focus is Australia'sbestmid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride ourselves...
-
Service Desk Team Lead
vor 4 Wochen
Adelaide, Österreich First Focus VollzeitFirst Focus is Australia'sbestmid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride ourselves...
-
Service Desk team Lead
vor 1 Monat
Adelaide, Österreich NRI Australia Vollzeitgreat opportunity to impart your knowledge and lead the team Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.THE OPPORTUNITY:UNIQUE OPPORTUNITYAn...
-
Service Desk team Lead
vor 3 Wochen
Adelaide, Österreich NRI Australia Vollzeitgreat opportunity to impart your knowledge and lead the team Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.THE OPPORTUNITY:UNIQUE OPPORTUNITYAn...