Service Designer
vor 4 Wochen
Director Level Service Designer - Large transformation Customer Experience Management - Sydney
Service Designer Role at a Leading Global Consulting FirmPosition: Service Designer - Director Level
Location: Sydney
Are you passionate about creating meaningful customer experiences? Do you thrive on understanding user needs and transforming them into innovative service solutions?
Join a dynamic team as a Service Designer, where you'll work across diverse industries such as banking, airlines, retail and telecommunications to enhance customer interactions at every touchpoint.
Key Responsibilities:
- Human-Centred Design: Develop cohesive and engaging design solutions that align with human-centred design principles to enhance customer experiences.
- Touchpoint Integration: Focus on all customer contact points, including contact centres, online platforms, and in-person interactions, ensuring a seamless experience across all channels.
- User Research: Conduct thorough user research to gain deep insights into customer needs, behaviours, and pain points, and translate these into actionable design strategies.
- Co-Design and Facilitation: Lead co-design workshops with clients and stakeholders, facilitating collaboration to create innovative service solutions.
- Prototyping and Testing: Create wireframes, process maps, and decision trees, and develop prototypes to test and refine service concepts.
- Stakeholder Engagement: Collaborate with cross-functional teams, including UX designers, product managers, and operations, to ensure alignment and successful implementation of design solutions.
- Continuous Improvement: Advocate for and contribute to the development of best practices, tools, and templates to enhance the service design process within the organisation.
- Design Thinking Expertise: Demonstrated experience in applying design thinking methodologies to solve complex problems creatively.
- Cross-Disciplinary Collaboration: Proven ability to work collaboratively with diverse teams, including designers and non-designers, to co-develop solutions.
- Omnichannel Approach - Understand each customer channel to ensure there is a seamless interaction and selfs-serve approach
- Digital Design Proficiency: Skilled in creating digital outputs such as wireframes, information architecture, and process maps.
- Research and Insights: Strong research skills with the ability to distil insights and develop user-centric actions.
- Facilitation Skills: Experience in leading participatory workshops and engagement activities.
- Project Leadership: Capable of leading large or small projects autonomously, from ideation through to delivery.
- Mentorship: Ability to mentor and develop team members, fostering growth and capability within the team.
- Education: Tertiary qualification in visual design, UX, service design, or a related discipline.
- Experience: 5-7 years of professional experience in service and/or experience design, with a focus on consulting being a plus.
- Passion for Innovation: A passion for creating human-centred experiences that delight end users and solve business problems.
Apply now #J-18808-Ljbffr
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