Manager - Service Management
vor 4 Wochen
- Hybrid working arrangement mix of WFH/office
- Access to a great selection of benefits
This opportunity
We are experiencing some amazing growth in our Enterprise, Government and Wholesale team, and we are looking for a Manager - Service Management to lead our team of talented Service Managers.
The Service Management team are accountable for delivering brilliant customer experiences for an assigned portfolio of strategic customers within the Enterprise, Government and Wholesale segments.
The role is accountable for leading the team to deliver a consistent, robust service management framework and playbook.A significant part of the role will be designing and embedding a new operating model to ensure service level adherence, manage escalations and drive a continuous improvement culture across service managed accounts.
This role is seeking a strong customer advocate and structured leader with the ability to inspire and communicate with confidence on account governance, business improvement, process enhancement and customer strategic impact to a range of senior stakeholders.
Responsibilities
- Lead a high performing, highly engaged team through coaching, developing and growing individuals within the group with clear accountabilities, processes and feedback.
- Encourage and foster an environment of continuous improvement, learning and constantly seeking a better way.
- Actively participate and contribute to the development of the service management capability as an integral component of the wider strategic service model. As part of this, you'll own and define a set of service management processes.
- Drive consistency in processes across the portfolio of managed customers to ensure robust management and achievement of SLAs, contract obligations and improvement plans.
- Drive strong Governance in the form of, but not be solely limited to:
- Develop and maintain ITIL "Good Practice" across allocated portfolio
- Drive and measure Continuous Service Improvement for customers
- Maintain all operational documentation including service playbooks ensuring strong governance over core activity
- Creation, completion and distribution of accurate and timely reports which convey the status and effectiveness of services, customer experience and SLA compliance
- Drive a strong pragmatic approach to incident and event management (24/7), particularly under pressure. Lead the customer focus in all restorative and resolution activities in a collaborative manner and drive any improvements
- Responsible as the primary escalation point to address service management issues with the customer (both internal and external)
Knowledge and experience
- Proven relationship management skills within customer and senior leadership team environments over several years
- Ability to deal with high pressure situations and changeable environments, flexibility, resilient and tenacious with a propensity to persevere
- Proven leadership in the delivery of endtoend service solutions, ideally in a telecommunications or MSP environment.
- Must be able to demonstrate good team leadership in a large matrix management environment with proven leadership skills
- Builds outstanding relationships with customers and peers alike/ forward looking with a "what's next" mindset.
- A track record in making things better such as business improvement, running projects or improving processes.
- Emotional resilience, including the ability to work effectively and efficiently under pressure in a 24 / 7 environment
- An ability to effectively report to high level management customer and operational updates using a wide variety of tools (Word, Excel, Powerpoint, Sharepoint etc.)
Benefits and perks
- Flexible hybrid way of working (from home and office)
- Access to a free mobile plan
- Access to a free NBN 100 plan
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
Bolder and better together
We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible f #J-18808-Ljbffr
-
Manager, Service Management
vor 2 Wochen
City of Whitehorse, Österreich Triple Zero Victoria VollzeitSelect how often (in days) to receive an alert: Create Alert Job Function: Information and Communications Technology Job Requisition ID: 1575 About Triple Zero VictoriaTriple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour...
-
Risk manager
vor 1 Monat
Council of the City of Sydney, Österreich Northern Trust Asset Management VollzeitAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Risk manager
vor 3 Wochen
Council of the City of Sydney, Österreich Northern Trust Asset Management VollzeitAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Management Consultant
vor 1 Monat
Council of the City of Sydney, Österreich ClearCompany VollzeitJoin a global consulting firm to lead innovative contact centre transformations. Seeking experienced Director or Manager level - Consultancy or clientManagement Consultant - Director & Manager Level Contact Centre of the Future Location: Sydney or Melb Company Overview: We are partnering with a leading global consulting firm renowned for driving innovation...
-
Management Consultant
vor 3 Wochen
Council of the City of Sydney, Österreich ClearCompany VollzeitJoin a global consulting firm to lead innovative contact centre transformations. Seeking experienced Director or Manager level - Consultancy or clientManagement Consultant - Director & Manager Level Contact Centre of the Future Location: Sydney or Melb Company Overview: We are partnering with a leading global consulting firm renowned for driving innovation...
-
Accommodation Manager
vor 1 Monat
Shire of Macedon Ranges, Österreich The Onsite Manager Vollzeit$70,000 per year + one bedroom accommodationFull Time Management employment,Spring Hill QLD About usWe pride ourselves on offering a unique blend of comfort, convenience, and personalized service in the heart of Brisbane. Nestled in the vibrant neighborhood of Spring Hill, our serviced apartments provide a welcoming retreat for both business and leisure...
-
Assistant Manager
vor 23 Stunden
Council of the City of Sydney, Österreich Kennards Storage Management VollzeitOpportunity to Join Australia's Leading Self Storage OperatorWhat Kennards Self Storage Can Offer You: Enjoy Stability - join a company that continues to growEnjoy Variety - this role has a bit of everything from customer service to property maintenanceEnjoy Learning - we’ll teach you everything you need to know and moreA collaborative team environment...
-
Credit Manager
vor 1 Monat
Council of the City of Sydney, Österreich ClearCompany VollzeitLeading professional services firm seeking new Credit Manager. Background in working capital management & Partnership engagement required. Up to c. $170K inc super Sydney CBD / hybrid working Professional services (legal, accounting, consulting) sector exposure preferred This leading professional services firm is seeking a high performing, commercially...
-
Category Manager
vor 1 Monat
Council of the City of Sydney, Österreich Ampol Limited VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Company: Ampol Permanent full time opportunity About Ampol We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years....
-
Program Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Endeavour Group VollzeitLet’s create a more sociable future togetherAt Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for...
-
Area Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Kosta's Takeaway VollzeitAbout Kosta’s This isn’t no fancy café, veggie bowl, dukkah on toast bullshit. Kosta’s is about simple food, can’t-go-wrong flavours and classic sandwiches. And our sandwiches are simply the best - trust us, we know. We’re all about keeping things easy, quick and convenient. But that doesn’t mean we compromise on quality. Our VIP service and...
-
Head of Shared Services
vor 2 Monaten
Council of the City of Sydney, Österreich ClearCompany VollzeitOpportunity for an experienced Shared Services specialist to join this fast paced FMCG organisation, leading a team across AP & AR.About the role One of Australia's most well known businesses is in the market for an experienced Shared Services professional to lead their Accounts Payable & Receivable division. The role will be leading a team both on shore and...
-
Head of Shared Services
vor 3 Wochen
Council of the City of Sydney, Österreich ClearCompany VollzeitOpportunity for an experienced Shared Services specialist to join this fast paced FMCG organisation, leading a team across AP & AR.About the role One of Australia's most well known businesses is in the market for an experienced Shared Services professional to lead their Accounts Payable & Receivable division. The role will be leading a team both on shore and...
-
Senior Account Manager
vor 1 Monat
Council of the City of Ryde, Österreich Foxtel Management Pty Limited VollzeitApply now Job no: 3732 Work type: Full time Location: North Ryde Categories: Sales We are searching for a Senior Account Manager to work within our newly launched game changing product, Hubbl!With an explosion of streaming apps in the market we have launched a new transformative product that takes the frustration out of streaming by bringing together...
-
Senior Account Manager
vor 3 Wochen
Council of the City of Ryde, Österreich Foxtel Management Pty Limited VollzeitApply now Job no: 3732 Work type: Full time Location: North Ryde Categories: Sales We are searching for a Senior Account Manager to work within our newly launched game changing product, Hubbl!With an explosion of streaming apps in the market we have launched a new transformative product that takes the frustration out of streaming by bringing together...
-
Manager - Service Management
vor 3 Wochen
Sydney, Österreich https:www.bebee.comjoin VollzeitMore excellence, less vanillaWe are looking for a switched-on Manager, Service Management. You will be responsible for ensuring that the Service Management team effectively manages the IT service management functions on behalf of the Bank.You will get some of the best learning experiences, with advanced tools and team members.An innovative, curious work...
-
Strategy and Practice Development Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Youth Off The Streets VollzeitStrategy and Practice Development Manager (Youth Support Services) Child Welfare, Youth & Family Services (Community Services & Development) Youth Off The Streets (YOTS) is a not-for-profit youth organisation that provides safety, support and opportunities for young people to build a positive future. We offer crisis accommodation and housing services,...
-
Finance Manager
vor 1 Monat
Council of the City of Sydney, Österreich Perigon Group VollzeitOur Client:Operating in various offices around Sydney, our client has firmly established a foothold on the industry through their long-lasting expertise in property development and management.The Role:Reporting into the Head of Finance, and following an internal move, the Finance Manager will manage a team of 4 accountants to guide and mentor.You'll also be...
-
Finance Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Perigon Group VollzeitOur Client:Operating in various offices around Sydney, our client has firmly established a foothold on the industry through their long-lasting expertise in property development and management.The Role:Reporting into the Head of Finance, and following an internal move, the Finance Manager will manage a team of 4 accountants to guide and mentor.You'll also be...
-
Team Support Manager
vor 2 Wochen
Council of the City of Ryde, Österreich Kennards Storage Management VollzeitOpportunity to Join Australia's Leading Self Storage OperatorWhat Kennards Self Storage Can Offer You: All the responsibility and freedom as a manager, without the KPI pressures. Cover leave at different locations in a fulltime role. Enjoy Stability - join a company that continues to growEnjoy Variety - this role has a bit of everything from customer...
