Manager, Service Management
vor 2 Wochen
Select how often (in days) to receive an alert: Create Alert
Job Function: Information and Communications Technology
Job Requisition ID: 1575
About Triple Zero Victoria
Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.
About the RoleThe Manager, Service Management is a key and active participant of the Emergency Communications Information Services (ECIS) team.
The goal of the function is to provide reliable, end-to-end delivery and governance of ICT Service Management processes enabling Emergency Communications Information Services (ECIS) to deliver consistent and desired support to the business with minimal disruption.
The Manager, Service Management will be accountable:
1. To influence, implement, manage, measure, and improve ICT Service Management processes and procedures, tools and techniques for monitoring and managing the performance of systems and services to ensure optimal business outcomes for 000Vic.
2. To ensure that appropriate service levels and service quality measures are developed and reported across ECIS that meet customer expectations and support the levels of service and integrity required by 000Vic and in consultation with relevant internal/external stakeholders.
As part of the ECIS team you may be required to travel or transfer between your primary work location and other 000Vic sites to effectively carry out your duties. Normal working hours are 38 hours per week between 7am and 7pm, Monday to Friday. You may be required to work reasonable overtime and will be rostered on call to support incident management.
Day to day responsibilities include:
• Manage end to end ITIL processes and uplift ITSM maturity based on industry best practices, related to Incident, Problem, Change, Service Catalogue, Requests and Service Level Agreements
• Oversee ICT Asset Management and Configuration Management Database (CMDB) to ensure assets and configuration items are managed effectively and in line with our policies and procedures
• Ensure the technology teams comply with ITIL processes and policies, provide oversight to ensure effective governance.
• Oversee the maintenance of the ECIS Service and Product Catalogues, ensuring that products and services are accurate, relevant and align with the needs of the customer.
• Prepare reports, analysing and presenting data along with appropriate recommendations for service delivery improvements.
As the Manager, Service Management, you will ideally have a tertiary qualification in ICT related studies or related discipline and substantial experience in Service Management.
• Strong interpersonal skills and the ability to work with a wide range of stakeholders
• Experience working with third parties in the delivery of working products.
• Experience in designing, implementing, and managing Service Management processes.
• Solution and/or process experience with one more of the following: ICT Operations Management (ITOM), IT Service Management (ITSM); ICT Request Management.
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, diasability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to ApplyClick the ‘Apply’ button which will direct you to the 000VIC Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our 000VIC Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.59pm, Sunday 23 June 2024
Other Relevant InformationApplicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via Careers@triplezero.vic.gov.au .
#J-18808-Ljbffr-
Hotel Services Manager
Vor 5 Tagen
City of Whitehorse, Österreich Singapore Government VollzeitEnvironmental Services - Cleaner/Laundry 1 Management 1 Apply now Job no: 568855 Work type: Full time Location: Mitcham Private Hospital Categories: Management, Catering/Food Services, Environmental Services - Cleaner/Laundry We have an exciting opportunity on the Hotel Services Manager to join our leadership team managing environmental and...
-
Head of Property Management
vor 3 Wochen
City of Whitehorse, Österreich CHN REAL ESTATE GROUP VollzeitHead of Property Management / Senior Property ManagerAt CHN Real Estate Group, we are dedicated to delivering exceptional real estate services. As a leading real estate agency, we pride ourselves on our innovative approach, client-centric values, and comprehensive property management solutions. We are currently seeking a dynamic and experienced individual to...
-
Manager - Service Management
vor 3 Wochen
Council of the City of Sydney, Österreich https:www.bebee.comjoin VollzeitExciting time to join a top 100 ASX listed business with big goals Hybrid working arrangement mix of WFH/office Access to a great selection of benefitsWe've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone,...
-
Manager - Service Management
vor 3 Wochen
Council of the City of Sydney, Österreich https:www.bebee.comjoin VollzeitExciting time to join a top 100 ASX listed business with big goals Hybrid working arrangement mix of WFH/office Access to a great selection of benefitsWe've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone,...
-
Executive Manager
vor 2 Wochen
Brisbane City, Österreich Sigma Resourcing Pty Ltd Vollzeit• High profile leadership role and stakeholder management role• Manage a key services division, providing customer-centric ICT service across• Newly created permanent role which will drive a culture of service excellenceHigh profile leadership role and stakeholder management roleManage a key services division, providing customer-centric ICT service...
-
Executive Manager
vor 2 Wochen
Brisbane City, Österreich ClearCompany VollzeitExecutive Manager – Service Management High profile leadership role and stakeholder management role Manage a key services division, providing customer-centric ICT service across the organisation Newly created permanent role which will drive a culture of service excellence Emphasising community preparedness, prevention, and response, Queensland Fire and...
-
Accommodation Manager
vor 4 Wochen
Shire of Macedon Ranges, Österreich The Onsite Manager Vollzeit$70,000 per year + one bedroom accommodationFull Time Management employment,Spring Hill QLD About usWe pride ourselves on offering a unique blend of comfort, convenience, and personalized service in the heart of Brisbane. Nestled in the vibrant neighborhood of Spring Hill, our serviced apartments provide a welcoming retreat for both business and leisure...
-
Executive Manager
vor 1 Woche
Brisbane City, Österreich The State of Queensland VollzeitThe Service Management team is responsible for managing effective change and release process for new capability and providing coordination and management of major incidents and problems, including managing the service catalogue, improving customer experience, creating engaged customers and facilitating a trusted relationship with customers in operational and...
-
Assistant Property/Onsite Manager
vor 2 Wochen
Brisbane City, Österreich The Onsite Manager VollzeitAre you a proactive, detail oriented professional with a passion for real estate and tenant satisfaction? This role is for you!We are seeking an experienced Assistant Property Manager to work with our small Onsite Management team in a beautiful Riverfront location. You will be the heartbeat of our operations, ensuring everything runs smoothly and our tenants...
-
Assistant Property/Onsite Manager
vor 1 Woche
Brisbane City, Österreich The Onsite Manager VollzeitAustralia's Leading Management Rights WebsiteThe only website with every management rights, and every management rights broker, listed in one place.Receive monthly industry news updates from leading professionals, commentators and experts. Simply enter your details below.The REIQ is today welcoming the announcement by the Queensland Government to increase...
-
Business Project Manager
vor 4 Wochen
City of Whitehorse, Österreich Country Fire Authority (CFA) VollzeitThe CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.Want to read more about the Country Fire...
-
Vendor and Contract Manager
vor 2 Wochen
City of Maribyrnong, Österreich Service Victoria VollzeitConsultants (Information & Communication Technology) Full time Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.Service Victoria is an Administrative Office attached to the...
-
Service Manager
vor 2 Monaten
City of Knox, Österreich Brandt Tractor VollzeitAre you looking for the next step in your career? Our Knoxfield branch is looking for an exceptional individual to join our Service department as a Service Manager. About the role: Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction. Creates annual Service...
-
Shared Services Manager
vor 2 Monaten
City of Melbourne, Österreich ClearCompany VollzeitAmazing opportunity for a talented Shared Services Manager to join a top performing business based in the Melbourne CBD. Permanent full-time position CBD location Flexible working environment – 3 days office-based p/w The Role This role will be responsible for supporting the Executive Manager, Finance with the oversight and management of finance...
-
Injury Recovery Services Team Leader
Vor 4 Tagen
City of Whitehorse, Österreich State of Victoria VollzeitJob Function: Occupational Health and Safety Work Type: Ongoing - full timeAbout this roleFull Time | OngoingPTA 5 | $107,864 to $121,276 pa (plus 11% superannuation)Are you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do?We are proud of the work we do in protecting lives and property, 24...
-
Applications and Integrations Manager
vor 3 Wochen
City of Whitehorse, Österreich Imaging Associates VollzeitImaging Associates (IA) is a rapidly growing radiology business that prides itself on providing leading edge diagnostic imaging services. With a commitment to innovation and excellence, we are dedicated to enhancing patient care and driving the digital transformation of radiology.Applications and Integrations ManagerWe are embarking on an IT transformation...
-
Applications and Integrations Manager
vor 3 Wochen
City of Whitehorse, Österreich Imaging Associates VollzeitImaging Associates (IA) is a rapidly growing radiology business that prides itself on providing leading edge diagnostic imaging services. With a commitment to innovation and excellence, we are dedicated to enhancing patient care and driving the digital transformation of radiology.Applications and Integrations ManagerWe are embarking on an IT transformation...
-
IT Service Manager
vor 4 Wochen
City of Melbourne, Österreich Farm Credit Services VollzeitWho we are:Farm Credit Bank of Texas is a $37.3 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation’s capital markets.While you may not be familiar with our name, Farm...
-
IT Service Manager
vor 3 Wochen
City of Melbourne, Österreich Farm Credit Services VollzeitWho we are:Farm Credit Bank of Texas is a $37.3 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation’s capital markets.While you may not be familiar with our name, Farm...
-
Service Manager Counselling
vor 1 Monat
City Of Wanneroo, Österreich Patricia Giles Centre VollzeitPatricia Giles Centre for Non Violence (PGCNV) is one of the primary providers of family and domestic violence services in the Northern Corridor, which includes Three Safe Accommodation sites. Our reputation is driven by our commitment to providing a high-quality client focused sustainable service to clients accessing our suite of programs and services.In...
