Technology (IT) Support Engineer
vor 3 Wochen
Duties include installing, repairing, and maintaining employees' computer systems environment including hardware, system software and peripherals.
06th June, 2024The work we do matters
We protect and defend our customers and communities by providing the widest range of cyber security professional services in the region.
With more than 1,300 team members across Australia, New Zealand, the UK, and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics, and cyber education.
If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.
The role
Reporting to the IT Operations Manager, this role is responsible for providing service and support across CyberCX and Phriendly Phishing practices, functions, and regions. Duties include installing, repairing, and maintaining employees’ computer systems environment including hardware, system software and peripherals.
Day to day you will (but not limited to):
- Build, install and repair hardware and/or software products to an advanced level
- Provide support to CyberCX and Phriendly Phishing employees, identifying their needs, and providing practical advice on how to manage a problem
- Manage Jira and ServiceNow tickets and schedule 1:1 support calls where required
- Set user profiles in Microsoft 365 and other business applications
- Send outage notifications to affected user groups for incident communications
- Develop and maintain the support FAQ or knowledge base
- Actively collaborate across CyberCX Practices and Phriendly Phishing
- Facilitate communication across the business to allow teams to better engage and service customers
- Monitor the Airlock application (allowlisting and allow where appropriate)
- Ensure asset management database is up to date
- Ensure security is maintained across the environment
- Ensure environment is properly backed up
The work we do matters
We protect and defend our customers and communities by providing the widest range of cyber security professional services in the region.
With more than 1,300 team members across Australia, New Zealand, the UK, and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics, and cyber education.
If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.
The role
Reporting to the IT Operations Manager, this role is responsible for providing service and support across CyberCX and Phriendly Phishing practices, functions, and regions. Duties include installing, repairing, and maintaining employees’ computer systems environment including hardware, system software and peripherals.
Day to day you will (but not limited to):
- Build, install and repair hardware and/or software products to an advanced level
- Provide support to CyberCX and Phriendly Phishing employees, identifying their needs, and providing practical advice on how to manage a problem
- Manage Jira and ServiceNow tickets and schedule 1:1 support calls where required
- Set user profiles in Microsoft 365 and other business applications
- Send outage notifications to affected user groups for incident communications
- Develop and maintain the support FAQ or knowledge base
- Actively collaborate across CyberCX Practices and Phriendly Phishing
- Facilitate communication across the business to allow teams to better engage and service customers
- Monitor the Airlock application (allowlisting and allow where appropriate)
- Ensure asset management database is up to date
- Ensure security is maintained across the environment
- Ensure environment is properly backed up
- Vendor management
This role requires full working rights in Australia (no current or future sponsorship will be offered). Only Perth based applicants will be considered for this role.
- Tertiary qualification (diploma or bachelor’s degree) in electronics, computer science or related field
- Advanced level knowledge of the operation and maintenance of computer equipment supplemented by appropriate technical qualifications
- Ability to diagnose and repair specialised products
- Ability to plan and execute specific areas of hardware and software installation
- Excellent relationship building and communication skills, able to explain technical information and process to non-technical stakeholders
- Effective skills in providing clear and concise instructions, and consulting with stakeholders
- Solid experience with device management platforms as well as Microsoft 365 suite, service desk ticketing systems, software deployment systems and cloud platforms including Azure and AWS
- Understanding of agile process and the ITIL framework
- Strong analytical and problem-solving skills
- Experience with Industry Standards like ISO 27001
- Desirable knowledge of PowerShell Scripting
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
- Flexible working in a hybrid arrangement (a blend of office and WFH – ideally 2-3 days on-site) with modern and comfortable workplaces that accommodate different working styles
- All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
- Salary packaging options (such as a novated car lease)
- Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre, and workplace mental health first aiders
- Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
- Personalised development planning, access to training and membership to industry organisations
- Employee interest groups and communities including a comprehensive Women in Cyber program
- A comprehensive reward and recognition program – with a special thank you every year on your anniversary
We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually.
Where appropriate, the CCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.
This role requires full working rights in Australia (no current or future sponsorship will be offered). Only Perth based applicants will be considered for this role.Apply For Job #J-18808-Ljbffr
-
Technology Engineer
vor 19 Stunden
Perth, Österreich Advertising Industry Careers VollzeitSouthern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere!In 2021 we launched LiSTNR, a curated and personalised...
-
Technology Engineer
Vor 7 Tagen
Perth, Österreich Southern Cross Austereo VollzeitSouthern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere!In 2021 we launched LiSTNR, a curated and personalised...
-
Technology Engineer
Vor 3 Tagen
Perth, Österreich Southern Cross Austereo VollzeitSouthern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is toEntertain, Inform & Inspire all Australians Anytime. Anywhere!In 2021 we launched LiSTNR, a curated and personalised...
-
Technology Engineer
vor 1 Monat
Perth, Österreich Southern Cross Austereo VollzeitWho are we?Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere!In 2021 we launched LiSTNR, a curated and...
-
Technology Engineer
vor 4 Wochen
Perth, Österreich Southern Cross Austereo VollzeitWho are we?Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere!In 2021 we launched LiSTNR, a curated and...
-
Technology Engineer
Vor 3 Tagen
Perth, Österreich Southern Cross Austereo VollzeitSouthern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is toEntertain, Inform & Inspire all Australians Anytime. Anywhere! In 2021 we launched LiSTNR, a curated and personalised...
-
Technology Engineer
vor 1 Woche
Perth, Österreich Southern Cross Austereo VollzeitSouthern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere!In 2021 we launched LiSTNR, a curated and personalised...
-
Technology Engineer
vor 1 Monat
Perth, Österreich Southern Cross Austereo VollzeitWho are we? Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere! In 2021 we launched LiSTNR, a curated and...
-
Technology Engineer
vor 4 Wochen
Perth, Österreich Southern Cross Austereo VollzeitWho are we? Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere! In 2021 we launched LiSTNR, a curated and...
-
Production Engineer
Vor 3 Tagen
Perth, Österreich The Chemical Engineer VollzeitAt DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a premier multi-industrial company that is...
-
Deskside Support Engineer
vor 4 Wochen
Perth, Österreich Cognizant VollzeitAs a Deskside Support Specialist, you will provide hands-on technical assistance, deliver exceptional customer support, demonstrate strong problem-solving skills, thrive in a collaborative environment, and stay abreast of the latest technology trends. In your first few weeks in this Deskside Support role, you can expect to: Provide hands-on technical...
-
Deskside Support Engineer
vor 1 Monat
Perth, Österreich Cognizant VollzeitAs a Deskside Support Specialist, you will provide hands-on technical assistance, deliver exceptional customer support, demonstrate strong problem-solving skills, thrive in a collaborative environment, and stay abreast of the latest technology trends. In your first few weeks in this Deskside Support role, you can expect to: Provide hands-on technical...
-
Deskside Support Engineer
vor 3 Wochen
Perth, Österreich Cognizant VollzeitAs a Deskside Support Specialist, you will provide hands-on technical assistance, deliver exceptional customer support, demonstrate strong problem-solving skills, thrive in a collaborative environment, and stay abreast of the latest technology trends. In your first few weeks in this Deskside Support role, you can expect to: Provide hands-on technical...
-
Operational Technology Support
vor 4 Wochen
Perth, Österreich Digital Resources Australia Pty Ltd VollzeitMining - Operations (Mining, Resources & Energy) Join our client's team who is a leading provider of remote support services, specializing in LTE, RF, Network, and Minestar technologies for the mining industry. Their Support Centre is renowned for delivering top-notch network and application support to mining operations worldwide.Role Overview:We are...
-
Operational Technology Support
vor 4 Wochen
Perth, Österreich Digital Resources Australia Pty Ltd VollzeitMining - Operations (Mining, Resources & Energy) Join our client's team who is a leading provider of remote support services, specializing in LTE, RF, Network, and Minestar technologies for the mining industry. Their Support Centre is renowned for delivering top-notch network and application support to mining operations worldwide.Role Overview:We are...
-
Perth, Österreich SMASH IT OUT VollzeitProcess Engineer with Instrumentation and ControlMining - Engineering & Maintenance (Mining, Resources & Energy)Full timeAdd expected salary to your profile for insightsSMASH IT OUT is the company that makes it happen for our clients by focusing on delivering high quality and expedient outcomes. With a proven record of success in delivering large-scale...
-
Network/desktop IT support engineer
vor 3 Wochen
Perth, Österreich EIL Global VollzeitWe are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in...
-
Oracle Cloud Engineer
vor 2 Monaten
Perth, Österreich DXC Technology Inc. VollzeitAt DXC Technology we design, automate and operate IT systems architectures for relevant companies with business-critical systems, providing cloud solutions and developing cool & useful DevOps automation tools. Our team keeps growing steadily with the best professionals in the IT sector. We have kept a great sustained growth during the last years and...
-
Oracle Cloud Engineer
vor 4 Wochen
Perth, Österreich DXC Technology Inc. VollzeitAt DXC Technology we design, automate and operate IT systems architectures for relevant companies with business-critical systems, providing cloud solutions and developing cool & useful DevOps automation tools. Our team keeps growing steadily with the best professionals in the IT sector. We have kept a great sustained growth during the last years and...
-
Perth, Österreich SMASH IT OUT VollzeitProcess Engineer with Instrumentation and Control Mining - Engineering & Maintenance (Mining, Resources & Energy) Full time Add expected salary to your profile for insights SMASH IT OUT is the company that makes it happen for our clients by focusing on delivering high quality and expedient outcomes. With a proven record of success in delivering...
