Operational Technology Support

vor 4 Wochen

Perth, Österreich Digital Resources Australia Pty Ltd Vollzeit

Mining - Operations (Mining, Resources & Energy)

Join our client's team who is a leading provider of remote support services, specializing in LTE, RF, Network, and Minestar technologies for the mining industry. Their Support Centre is renowned for delivering top-notch network and application support to mining operations worldwide.

Role Overview:

We are looking for a talented Analyst to join our client's dynamic team. You'll be at the forefront of providing remote support, troubleshooting LTE, RF, Network, and Minestar systems, and ensuring smooth operations for mining clients.

Key Responsibilities:

LTE, RF, and Network Support:

  • Monitor and respond to network and system incidents.
  • Deliver Root Cause Analysis (RCA) for any disruptions affecting asset availability and Fleet Management Systems (FMS).
  • Maintain the security and integrity of IT systems.

Minestar and Technical Support:

  • Handle level 1 IMS application-related issues and feature requests.
  • Provide expert support for Minestar technologies, compiling reports, and offering technical recommendations.
  • Keep SOPs and technical documentation up to date.

Customer Relations:

  • Ensure high-quality customer service and foster continuous improvement.
  • Build strong relationships with clients and vendors to enhance the overall customer experience.
  • Support change management processes and contribute to service improvements.

Capability Development:

  • Document and standardize processes for all support services.
  • Share knowledge and contribute to the technical playbooks.
  • Provide consultancy and specialist support to enhance our global remote support capabilities.

Qualifications and Skills:

  • Proficiency in LTE, RF, and Network technologies are highly desirable.
  • Experience with Minestar systems is highly desirable.
  • Strong problem-solving and analytical skills.
  • Ability to work under pressure and meet critical deadlines.
  • Excellent communication skills for liaising with cross-functional teams and clients.
  • Commitment to professional growth and continuous improvement.

Our Values:

  • Uphold our Code of Conduct and Values.
  • Act in the best interests of the organization, maintaining professionalism and diligence.
  • Promote a respectful and productive workplace.
  • Ensure safety practices are followed to protect yourself and others.

Why Join Our Client's Team?

  • Be part of a world-class remote support team specializing in LTE, RF, Network, and Minestar technologies.
  • Engage in continuous professional development opportunities.
  • Contribute to innovative and impactful projects within the mining industry.

How to Apply:

If you are passionate about technology and dedicated to providing exceptional support, we want to hear from you Apply now or reach out to Hazel, our Technical Consultant, [email protected] for more details.

Not Sure You Meet All the Criteria?

No worries We encourage you to get in touch regardless. By joining our talent network, you'll be among the first to know about new opportunities and receive priority consideration. Don't miss out on the chance to be part of our team and make a real impact

Apply today and let's explore this exciting opportunity together

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Minestar Specialist?

How many years' experience do you have as a Remote Support Engineer?

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