Associate Application Specialist
vor 4 Wochen
Department: Technical Success
Employment Type: Permanent
Location: Sydney, Australia
DescriptionYOUR OPPORTUNITYThe Application Specialist is an expert in the InMoment products and build Customer Experience solutions using InMoment software. This position is both people and product-oriented and owns the responsibility of delivering high quality solutions to delight our clients and carrying on a tradition of service excellence. The Application Specialist works with a Customer Success Manager or directly with the customer under moderate supervision.The Application Specialist reports to the Service Delivery Manager, and the team is currently based in Sydney, New Zealand and Singapore. The role provides a superb training environment for learning best practices in enterprise feedback management, customer experience (CX) and Voice of the Customer initiatives in a high-growth and rapidly evolving environment. WHO WE ARE At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:- Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
- Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.
- Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
- 2+ years experience in technical implementations, solution design, client success, technical project management would be awesome
- Bachelor’s degree, preferably with a technical emphasis
- Ability to grasp new technology platforms and quickly understand how to use and manipulate new technology
- Proven ability to listen and understand customer needs with an empathetic ear
- Independent thinker, creative problem solver, an exceptional eye for detail
- Work directly with clients to troubleshoot and resolve technical/system-related issues and questions
- Ability to work in a high-energy technical team environment as a team player
- A self-starter, who is well organised and able to work under the constraints of strict deadlines and short turnaround times on multiple tasks and projects
- Able to communicate complex technical details to a non-technical audience and foster credibility with a technical audience
- Experience with the application of software or technology that transforms raw data to summarised reports/dashboards
- Conduct quality reviews for deliverables
- Agile development methodology experience is preferred
- Proficient using HTML, CSS, JavaScript, Excel and SFTP is preferred.
- Data and tech-savvy
- Support the Customers and Customer Success Managers in configuring CX programs
- Support team members in scoping client needs and requirements
- Implementing technical solutions, e.g. configuring surveys, dashboards, reports, etc. using InMoment Platforms
- Creating user accounts and other system administrative tasks
- Conducting quality reviews for implementation deliverables
- Maintaining/updating project & solution documentation
- Utilising InMoment Platform knowledge to share best practices for solution implementation throughout scoping process
- Recommending implementation methodologies and best approach
- Leveraging product knowledge and understanding client needs to identify new features and enhancements
- Working with predominantly internal stakeholders to troubleshoot and resolve client's technical/system-related issues and questions
- Work on multiple projects simultaneously and deliver these projects in accordance with project timelines.
WHAT YOU'LL GAIN
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Automatic day off for your birthday, we want to celebrate you and the moments that matter
- An opportunity to work remotely in your own space
- Generous paid leave, we highly encourage you to take the necessary time off to switch off
- Net payment allocations for health insurance
- Fun, innovative, collaborative, supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Continuous learning and development opportunities
- An opportunity to truly make an impact in a global organisation. Come join our team
LOCATIONSydney, Australia (Hybrid/Remote)At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.We thank all those who apply, however, only candidates selected for an interview will be contacted. #J-18808-Ljbffr
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