Technical Training Specialist
Vor 4 Tagen
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all
With significant expansion across our business, we are seeking a Technical Training Specialist to support our NSW Workers Compensation function. Reporting to the National Technical Training Manager, you will support staff transition into their operational roles through training of processes, systems and platforms in the operational environment. The role will partner with the local business operation to understand technical claims management capability requirements and to design, develop, facilitate, coach, monitor and evaluate claims technical training initiatives to drive performance within the operation.
This is an exceptional opportunity to bring your existing skills and experience to a role which truly adds value to the development of our people and service offerings.
How you'll make an impact
- Design and develop claims technical training programs and assessments (including new starter program), aligned to the Gallagher Bassett (GB) competency framework across a number of delivery methods including multiple digital options (webinar, eLearning, microlearning);
- Establish and maintain effective relationships with internal and external stakeholders to ensure we work in partnership to address training and/or deliver programs aligned to business requirements;
- Partner with external stakeholders, key managers and subject matter experts (SMEs) regarding training material relevance, accuracy and alignment to business needs;
- Facilitate training programs for your assigned business unit and clients as per the training schedules;
- Provide on-the-job coaching support to new starters and others, to expediate individual job-readiness and competence;
- Facilitate holistic on-the-job competency-based assessments to identify knowledge and development gaps and provide feedback on performance
- Ensure that capability gaps are identified, addressed and monitored to the required standard of performance;
- Develop, implement and maintain ‘Skills Matrix’ aligned to different job roles to ensure competency levels are improved and/or met. Prepare reports and details of coaching delivered;
- Maintain records of learning and development activities and report on employee progress utilisingGB’s learning management system;
- Monitor effectiveness of programs/courses based on manager and employee feedback and proactively identify continuous improvements to leadership teams;
- Ensure that capability gaps are identified, addressed and monitored to the required standard of performance.
About you
- Significant experience in training or learning roles, with highly-developed facilitation skills;
- Demonstrated contemporary L&D mindset and understanding across multiple delivery methods;
- A strong knowledge of relevant NSW workers compensation legislation and frameworks;
- Exceptional time management and organisational skills – a true “self-starter”;
- Excellent attention to detail;
- Highly developed communication skills, with the ability to coach and engage at all levels of organisation;
- A strong sense of team and collaboration;
- A resilient attitude.
Compensation and benefits
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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