Director - Strategy & Services

Management - Internal (Human Resources & Recruitment)
Government - State (Government & Defence)

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

The Strategy and Services branch provides well considered strategic and whole-of-department policies, programmes, and initiatives to grow and enhance the human capital of the department. The branch works to improve the end-to end workforce experience by providing strategic and value-added people-focused programs and services, as well as initiatives to attract and recruit our people, develop our people, and retain and support our people, and provide solutions focussed people and culture policy, program and service delivery that assist the departments leadership and services to sustain a positive working environment and employee engagement to build an inclusive and diverse workforce.

Reporting directly to the Chief Human Resource Officer, you will provide strategic leadership and direction in the effective functioning of the branch with a focus on proactive improvement strategies and early intervention as well as the effective and efficient delivery of human resource services including payroll and recruitment and drive programs and initiatives relating to the diverse nature of the department's workforce. You will lead by example and fulfil the responsibilities of this role in accordance with QFES values and behaviours, with a relational approach, and with a trauma informed approach in dealing with sensitive and complex matters. You will lead or manage specialised projects to ensure achievement of key business or client outcomes, and all aspects of project planning, resources, timeframes deliverables, risks and stakeholder management meet strategic and organisational objectives.

Highly desirable requirements

• Qualifications or experience commensurate of the role in human resource management, leadership, management, or similar disciplines.
• Experience in delivery human resource services to organisations with complex award and certified agreement arrangements.

Your part in the ongoing success of our department, in providing key frontline services will see you responsible for a variety of work, including, but not limited to:

• Lead by example and fulfil the responsibilities of this role in accordance with QFES values and behaviours and participate as an active member of the People and Culture leadership team setting clear direction and vision, aligned to the organisation’s strategic objectives.
• Provide high-level expertise to drive change to the people and culture directorate, and ensure the reputation of the branch and organisation is protected through proactive risk management, leadership, and transparent and accountable decision making. 
• Lead, collaborate and ensure appropriate governance, and manage the end-to-end process of human resource services and recruitment framework services ensuring they are undertaken in a fair, transparent and timely manner. 
• Lead and implement high-quality qualitative and quantitative reporting, performance indicators and measurement tools to analyse and evaluate human capital data, recommend change options, and implement agreed improvements. 
• Manage and respond to a range of high-level departmental and ministerial correspondence, briefing notes and communication materials from internal and external clients and stakeholders, in accordance with departmental requirements and governance.
• Provide high-level support and strategic advice to executive management on contemporary and emerging human capital issues and trends, and represent the department at forums, fostering collaborative partnerships to share information and co-delivery of systems, and ensure positive outcomes.
• Take a strategic, solutions focussed approach to client and stakeholder engagement, and develop and maintain excellent stakeholder relationships to ensure positive outcomes and achieve organisational and government objectives.
• Develop and inspire a culture which fosters collaboration, evidence-based decision making, innovation and performance orientation, where people are passionate about their work and take personal accountability for their actions. 

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Program Leader (leading teams and/or projects)

Vision

• Leads strategically
• Stimulates ideas and innovation
• Leads change in complex environments

Results

• Develops and mobilises talent
• Inspires others
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

You can also visit our website to find out more about our organisation.

You can also refer to the PS Senior Officers - Employment Conditions for additional information.

How to apply

Please refer to the QFES Public Service Application Guide [All PS Classifications/Streams and Senior Officer] for information on how to apply for this role.

Welcome to the Queensland Fire and Emergency Services (QFES) website. QFES is the primary provider of fire and emergency services in Queensland.

Maintained by a unique mix of approximately 36,000 Rural Fire Service Queensland volunteers, 6000 State Emergency Service volunteers, approximately 2,200 permanent firefighters, more than 2000 auxiliary firefighters and supported by non-operational administrative support staff, QFES responds to:

Structural, landscape and vehicle fire;

Swift water and water rescue;

Storm and natural disaster;

Land, marine, air and urban search and rescue;

Crime scene, missing person and forensic searches;

Animal disease outbreaks.

The QFES aims to protect person, property and the environment through the delivery of emergency services, awareness programs, response capability and capacity (preparedness), and incident response and recovery for a safer Queensland.

Source: This is an extract from the company's own website.

Welcome to the Queensland Fire and Emergency Services (QFES) website. QFES is the primary provider of fire and emergency services in Queensland.

Maintained by a unique mix of approximately 36,000 Rural Fire Service Queensland volunteers, 6000 State Emergency Service volunteers, approximately 2,200 permanent firefighters, more than 2000 auxiliary firefighters and supported by non-operational administrative support staff, QFES responds to:

Structural, landscape and vehicle fire;

Swift water and water rescue;

Storm and natural disaster;

Land, marine, air and urban search and rescue;

Crime scene, missing person and forensic searches;

Animal disease outbreaks.

The QFES aims to protect person, property and the environment through the delivery of emergency services, awareness programs, response capability and capacity (preparedness), and incident response and recovery for a safer Queensland.

Source: This is an extract from the company's own website.

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