Technical Lead

vor 1 Monat

Sydney, Österreich Chrysalis Software Solutions Pty Vollzeit

Sydney, Australia | Posted on 04/26/2021

As a digital transformation company, we support businesses in enhancing both their operations and customer experiences to encourage growth and development within the digital realm. We guide organizations in understanding relevant trends and benchmark their digital capabilities against best practices and competitors. Our consultants at Chrysalis are true hands-on strategists who delve into data, analyze objectives and reveal all opportunities.

From creating innovative business strategies, realigning roadmaps to corporate objectives, and generating pioneering digital and mobile experiences, we have delivered it all And we have completed it for organizations across all traditional sectors including government, finance, health, and retail.

As a new breed of strategic partners for global enterprises, Chrysalis fuses digital ingenuity, management consulting precision, and start-up creativity to raise the bar in digital services. Put simply, we help you use technology in a way that enables superior, more intelligent business, as a means to a more successful end.

Job Title:  Technical Lead (Policy/Group Protect)

Role Reports to (role title):  Delivery Manager

Direct Reports:  Nil

Role Specification:

  • To provide operational, industry and thought leadership and expertise in the delivery of systems analysis, design, development, maintenance & ongoing support for application software. 
  • The incumbent will help design technical solutions to business initiatives and support software engineers in developing the solution.

Key Accountabilities:

  • Work collaboratively with other team members
  • Act in the role of Subject Matter Expert or Analyst as required
  • Provide timely and effective advice on progress and ability to meet service and solution deliverables within agreed expectations
  • Provide input to or develop business systems solutions, estimates and specifications 
  • Assist with investigations into potential solutions, liaise with relevant technical experts and contribute to solution design and costing
  • Analyse business/system requirements and develop technical design
  • Provide technical leadership and advice to the team 
  • Ensure thorough and effective test plans are produced 
  • Ensure quality assurance standards and agreed processes are applied within the department team
  • Ensure solution design is aligned with Policy & Pricing way of working and one strategy
  • Participate in and support the rollout of continuous improvement initiatives
  • Identify technical improvements that will benefit the business
  • Provide input into team process improvement initiatives
  • Formulate and recommend changes and/or enhancements to standard processes
  • Work collaboratively maintaining ongoing dialogue and relationships with Stakeholders as part of continued solution development and support.
  • Contribute to continuous improvement of systems and processes
  • Demonstrate effective customer service behaviours
  • Utilise Agile methodologies where appropriate in your work
  • Challenge the development team on their delivery of quality, test coverage and assistance in the creation of development artefacts.

Experience:

  • A minimum of 7 years of Software Engineering experience with 2+ years’ operating in a technical leadership role.
  • Experience with integration solutions (Web services, Mule, APIs) required
  • Insurance or Financial Services knowledge highly desirable

Team Member Accountabilities:

  • Understands how to contribute to team, business and group priorities and drives priorities with a sense of purpose.
  • Collaborates across and within teams and build strong relationships with customers to match the right solution to each customer’s needs – placing the customer at the heart of decisions.
  • Knows and clarifies what’s expected, taking accountability to resolve problems and set high personal standards to deliver timely results in a changing environment. 
  • Builds strong relationships, works effectively in diverse and flexible teams, takes ownership for learning and development and takes action to enhance own and others’ safety and wellbeing.
  • Keeps things simple while driving innovation, removing blockages and anticipates and adapts to changing market and business challenges. Manages the quality of own data input and proactively helps identify risks and issues.
  • Role model the Our Compass Behaviours and Code of Conduct.

Key Stakeholder Relationships:

  • Work collaboratively to build and maintain constructive working relationships and engagement with Team Members, Stakeholders, Customers, Partners, Vendors and all levels of Management. 

Key job requirements:

  • Tertiary Degree in Information Technology or related discipline (Desired), or equivalent industry experience (Mandatory)

Key Capabilities/Technical Competencies  (skills, knowledge, technical or specialist capabilities):

  • Act as the Subject Matter Expert if appropriate
  • Able to influence task/project direction by quantifying quality/risk to project/business context
  • Database modelling and design skills.
  • Strong analytical, design and consultative skills
  • Excellent written and verbal communication and documentation skills
  • Strong customer service and communication skills
  • Strong diagnostic and troubleshooting skills
  • Ability to work independently or within a team framework, and in varying customer environment strong time management, workload management and organisational skills
  • The ability to work with minimal direction and supervision project (PAS) experience is highly regarded.
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