Technical Support Specialist

Vor 4 Tagen

Melbourne, Österreich Michael Page Australia Vollzeit

About Our Client

Our client sits within financial services.

Job Description

The successful applicant will be responsible for:

  • In conjunction with Senior Technical Support Specialist, assessment management and inventory control of all office hardware (inc Cisco telephony, IOS mobile/s, wifi dongles etc).
  • Be responsible for all of the local office Audio Visual needs, from setting up conference rooms to scheduling/checking into Video conferences (Keep up to date on emerging and competitive AV/VC technology).
  • Ensure all office integrated conference rooms are kept in full working order.
  • Comprehensive use of incident management system to properly document and escalate issues as they are reported.
  • Adhere to incident management, problem management, change management, and knowledge management best practices.
  • Proactive learning of current and newly released application.

The Successful Applicant

The successful applicant will ideally possess the following:

  • Advanced knowledge with Microsoft Windows 10/365, Exchange on Line, iManage Cloud.
  • Advanced knowledge and support of various mobile email devices ( iOS, Android, etc.)
  • Proven experience/ exposure to Webex, Video Conferencing (Cisco), MS Teams , Zoom.
  • Advanced knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (Altiris, Ghost, etc.)
  • Ability to utilize and troubleshoot web-based applications.
  • High level of customer service orientation.
  • Ability to handle conflict and difficult situations within a technical and customer support environment.
  • Effective communication abilities and soft skills to work with all levels of personnel.
  • Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations. with clients.

What's on Offer

  • Attractive daily rate.
  • Fast paced environment.
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