Customer Success Manager
vor 3 Wochen
- Instant --
More About The Customer Success Manager Role At Instant
Instant is looking for a highly collaborative and outcome-oriented Customer Success Manager to play a critical role in delivering a rewarding, sticky and satisfying experience for our valued customers — proactively guiding the customer throughout their journey with Instant to create a great commercial relationship. This includes rapid onboarding, implementation, and adoption as well as establishing, tracking, and reporting on shared success criteria.
As a Customer Success Manager, You Will
- Serve as the primary point of contact for existing customers, driving satisfaction.
- Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan.
- Ensure customer satisfaction that leads to holding our product stickiness, customer satisfaction and currently 0% churn rate.
- Host regular check-ins with customers as well as quarterly business reviews to ensure adoption and sharing of success metrics such as conversion rate increase and revenue uplift.
- Answer questions and facilitate data requests, user feedback, and bug reporting to the product team.
- Act as Voice of the Customer internally to represent customer needs and wants.
- Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Instant team will be there to support your growth.
???? Please consider applying even if you don't meet 100% of what’s outlined ????
Key Responsibilities
- Adoption and Success Management
- Account Retention and Expansion
- Collaboration
- Service orientation
- Problem solving
A Final Note: This is a role with Instant not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone. #J-18808-Ljbffr
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Standards Australia VollzeitBuild customer-centric capability and performance within your direct team and also advocate for customer excellence across the business. 07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old! We are going through a massive transformational growth stage. In the last few...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich Basware VollzeitJoin our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...
-
Manager, Customer Success
vor 3 Wochen
Sydney, Österreich Basware VollzeitJoin our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...
-
Manager - Customer Success
vor 3 Wochen
Sydney, Österreich Lloyd Connect VollzeitLead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt. exp in B2B preferred. Drive growth & market presence.Hybrid ongoing role - 2 days WFH / 3 days in their new Sydney CBD office! Lead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt. exp in B2B...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich CloudFlare VollzeitLocation: Sydney, Australia This is for a full time role in Cloudflare About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich SevenRooms VollzeitThe Team & Role SevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...
-
Manager, Customer Success
vor 3 Wochen
Sydney, Österreich SevenRooms VollzeitThe Team & Role SevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...
-
Customer Success Manager
Vor 5 Tagen
Sydney, Österreich LearnUpon VollzeitLearnUpon is looking for a Customer Success Manager to join our team in Sydney. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution. With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney,...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Contentful VollzeitAbout the opportunity As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Medium VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Medium VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Objective Corporation VollzeitAbout Objective:AtObjective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer ofSaaS solutions for the government.Our role:The Customer Success Manager (CSM) is a subject matter expert in...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich Basware Corporation VollzeitApplications are considered on a rolling basisJoin our team at Basware and lead the charge in driving customer success!As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people...
-
Manager, Customer Success
vor 3 Wochen
Sydney, Österreich Basware Corporation VollzeitApplications are considered on a rolling basisJoin our team at Basware and lead the charge in driving customer success!As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Objective Corporation VollzeitAccount & Relationship Management (Sales) At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer ofSaaS solutions for the government.Our role:The Customer Success Manager (CSM) is a...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich eFinancialCareers Ltd. VollzeitCustomer Success Manager London Stock Exchange Group Sydney, Australia Posted 4 days ago Permanent Competitive Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.As a Customer Success Manager, you will be responsible for fostering...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Letsweel VollzeitAbout WeelWeel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending.We lead with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision, we keep our colleagues and customers at...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Innovior VollzeitInnovior is a leading boutique Digital Transformation consultancy.We began as a specialist in Intelligent Automation and quickly expanded our services to include Salesforce, ServiceNow, Anaplan, Data, Cloud and Managed Services.This strategic shift enabled us to offer our clients a comprehensive suite of bespoke solutions for their digital transformation...
