Manager, Customer Success
vor 3 Wochen
Join our team at Basware and lead the charge in driving customer success
As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value realization. If you also have a passion for delivering exceptional customer experiences, driving continuous improvement, and excelling in the High-Tech industry, we want to hear from you
Key Responsibilities:
- Lead the team to deliver exceptional customer experiences.
- Plan and drive continuous improvement initiatives.
- Develop and implement customer success strategies.
- Act as a trusted advisor, offering guidance on best practices and industry trends.
- Ensure successful solution ramp-up and high adoption.
- Monitor and improve customer health, using data insights to drive action.
- Manage operational activities for success and service improvement plans.
- Drive renewals and explore upsell opportunities.
- Partner cross-functionally to drive success with customers.
_ _
The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.
The team helps to demonstrate the return on investment and acts as a trusted advisor. It's not simply about making the customers content with our products or services, it's about ensuring they are delighted and getting the most out of what we offer.
The Customer Success team monitors adoption and health and focuses on helping customers use our products and services effectively. This approach is essential for retaining customers, increasing the value they get over time, and expanding their usage of our solutions. In a nutshell our Customer Success team ensures a healthy and mutually beneficial customer relationship.
- Demonstrated experience in team leadership and people management.
- Proven track record of growing customer happiness, adoption, and retention.
- Prior experience in workshops and discussing technology implementation's business value.
- Solution-oriented mindset with strong analytical skills.
- Broad experience in customer management within a SaaS and business environment.
- Ability to work in a global matrix organization.
- Exceptional written and verbal communication skills.
- Self-driven, target-oriented, with strong coaching skills.
- Bachelor's degree in business administration or equivalent program; Master's preferred.
- 5+ years of customer relationship management experience, including face-to-face experience with external customers and C-level contacts.
- Experience in P2P space, in a client-facing consultative role a plus.
- Ability to work in the Sydney office 2 days/week preferred.
Only applicants who already have the right to work full time in Australia will be considered.
Interviews with suitable candidates may commence before the closing date.
Benefits:
- Flexible hybrid work model
- Company incentive plan
- Mobile phone and laptop
- Subsidised gym membership
- Mental health and wellbeing services
- Training and development opportunities
- Team social events
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich hatch.team VollzeitThis is a Customer Success Manager role with Instant based in Sydney, Australia Instant --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich hatch.team VollzeitThis is a Customer Success Manager role with Instant based in Sydney, Australia Instant --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Standards Australia VollzeitBuild customer-centric capability and performance within your direct team and also advocate for customer excellence across the business. 07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old! We are going through a massive transformational growth stage. In the last few...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Manager - Customer Success
vor 3 Wochen
Sydney, Österreich Lloyd Connect VollzeitLead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt. exp in B2B preferred. Drive growth & market presence.Hybrid ongoing role - 2 days WFH / 3 days in their new Sydney CBD office! Lead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt. exp in B2B...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich CloudFlare VollzeitLocation: Sydney, Australia This is for a full time role in Cloudflare About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich SevenRooms VollzeitThe Team & Role SevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...
-
Manager, Customer Success
vor 3 Wochen
Sydney, Österreich SevenRooms VollzeitThe Team & Role SevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...
-
Customer Success Manager
Vor 5 Tagen
Sydney, Österreich LearnUpon VollzeitLearnUpon is looking for a Customer Success Manager to join our team in Sydney. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution. With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney,...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Contentful VollzeitAbout the opportunity As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Medium VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Medium VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Objective Corporation VollzeitAbout Objective:AtObjective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer ofSaaS solutions for the government.Our role:The Customer Success Manager (CSM) is a subject matter expert in...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich Basware Corporation VollzeitApplications are considered on a rolling basisJoin our team at Basware and lead the charge in driving customer success!As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people...
-
Manager, Customer Success
vor 3 Wochen
Sydney, Österreich Basware Corporation VollzeitApplications are considered on a rolling basisJoin our team at Basware and lead the charge in driving customer success!As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Objective Corporation VollzeitAccount & Relationship Management (Sales) At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer ofSaaS solutions for the government.Our role:The Customer Success Manager (CSM) is a...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich eFinancialCareers Ltd. VollzeitCustomer Success Manager London Stock Exchange Group Sydney, Australia Posted 4 days ago Permanent Competitive Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.As a Customer Success Manager, you will be responsible for fostering...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Letsweel VollzeitAbout WeelWeel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending.We lead with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision, we keep our colleagues and customers at...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Innovior VollzeitInnovior is a leading boutique Digital Transformation consultancy.We began as a specialist in Intelligent Automation and quickly expanded our services to include Salesforce, ServiceNow, Anaplan, Data, Cloud and Managed Services.This strategic shift enabled us to offer our clients a comprehensive suite of bespoke solutions for their digital transformation...
