Service Officer, Victorian Civil and Administrative Tribunal

Vor 7 Tagen

City of Melbourne, Österreich State Government of Victoria, Australia Vollzeit
Service Officer, Victorian Civil and Administrative Tribunal (VCAT)

Job posted: 11/06/2024

Job type: Full time / until 30 June 2025

Organisation: Victorian Civil and Administrative Tribunal (VCAT)

Occupation: Customer Service/Call Centre

Reference: VG/VT1813B


• Central location at 55 King Street, CBD
• Supportive management team delivering comprehensive training
• Active Social Club and Fitness Passport benefit

About Us

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

Stakeholders are varied from tenants, landlords, business owners, lawyers and other members of the general public. Officers will need to tailor their communication when dealing with this variety of stakeholders to ensure clear communication.

Officers are tasked with answering enquiries received through the call centre, or front counter, while also undertaking some administrative tasks.

You will be dealing with VCAT users and the wider community on a range of matters relating to dispute resolution and the progress of matters already underway, amongst other enquiries.

About You

  • Effectively use computer systems for basic word processing, email, answering telephones, appointment scheduling as well as internet and intranet functions.
  • Experience working in a high-volume Contact Centre environment and/or customer service counter
  • Knowledge of the VCAT Act and associated legislation is highly desirable, but not essential.

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

  • resume 

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch with the Position Contact listed in the Position Description.

Lacey Hector | Lacey.Hector@courts.vic.gov.au

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