Level 2 Software Support Analyst
vor 4 Wochen
Why become a Software Support Analyst at Noggin?
This role is integral to ensuring we are providing best-in-class software support to our clients because let's face it - lives depend on it. This is a unique opportunity to support a meaningful software platform that makes a genuine difference in the world around you. Sure, you've had software support experience before, but not like this. Each and every ticket that comes your way will have its own set of unique anomalies and configurations for you to investigate, and you’ll be dealing with more complex and challenging tickets. You will also have contributed to putting together knowledge base articles for both users and clients to refer to.
We have a smart, pragmatic, and cohesive support team, and we are looking for the next Noggin to join our ranks. We make a habit of finding talented individuals and growing them within our business so if you're looking for an organisation where you can show off and upgrade your skills, or develop new capabilities - Noggin is the place for you
What does it take to be a Noggin?
You have a few years’ experience in software support within a SaaS environment, and you know what it takes to deliver exceptional customer service. You're hands-on and you look at complex problems with a "not on my watch" attitude. And because you've worked on large, enterprise SaaS solutions, you understand the steps required to investigate and get to the bottom of a user's issue. You value the importance of regular client communication and can adjust your approach depending on the technical sophistication of the user.
You understand that there is a sense of urgency when responding to our clients. This comes as a result of your successes working within a structured and KPI-driven support team (ideally using the ITIL framework). You investigate, analyse, and document every detail of an issue; and set our engineering team up for success when escalating tickets.
What does success look like in this role?
Within your first 3 months, you will be fully trained in how to use our software and our overarching support approach. You’ll be comfortable working on support tickets with limited supervision and will consistently meet your KPI’s.
By the 6-month mark, you’ll be a trusted member of the team, dealing with more complex tickets for our reputable clients. You will also have contributed to our knowledge base significantly in this time.
After 12 months, you will be fully conversant with the majority of our client solutions and you will be consistently exceeding your targets. You have started to put some of your business improvement ideas into practice and your contribution to the team is notable and significant. After 18 to 24 months, you may begin to consider a career move into the Professional Services team or perhaps even elsewhere in the business.
To apply, please use the online application link. For further information or to arrange a confidential discussion, please email talent@noggin.io.
Please note, you must be an Australian Citizen and be willing to obtain security clearance to be considered for this role. No agencies please.
Please select your right to work status for Australia: *
Please select
Do you have a pre-existing injury or medical condition/ disability that would affect your ability to meet the inherent requirements of this position? *
--
Please select your notice period/ commencement of availability. *
Please select
Please indicate your expected salary for this role. *
-
Senior Technical Support Delivery Analyst
vor 1 Monat
Brisbane City, Österreich Workday, Inc. Vollzeit1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality Senior Technical Support Delivery Analyst page is loaded Senior Technical Support Delivery Analyst Apply remote type Flex locations Australia, QLD, Brisbane Auckland 152 time type Full Time posted on Posted Yesterday ...
-
Senior Technical Support Delivery Analyst
vor 4 Wochen
Brisbane City, Österreich Workday, Inc. Vollzeit1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality Senior Technical Support Delivery Analyst page is loaded Senior Technical Support Delivery Analyst Apply remote type Flex locations Australia, QLD, Brisbane Auckland 152 time type Full Time posted on Posted Yesterday ...
-
Deskside Support Analyst
vor 1 Monat
Brisbane City, Österreich Hemmersbach GmbH & Co. KG VollzeitOnsite level 2 IT support for your users in hardware and software problems18 months of IT experience (or equivalent)Ability to build relationshipsExperience in OS, Apps and H/W installation and troubleshooting depending on project productsMobile Devices and NetworkingYour TasksA Deskside Support Analyst is required by a global IT Services provider who are...
-
Deskside Support Analyst
vor 4 Wochen
Brisbane City, Österreich Hemmersbach GmbH & Co. KG VollzeitOnsite level 2 IT support for your users in hardware and software problems18 months of IT experience (or equivalent)Ability to build relationshipsExperience in OS, Apps and H/W installation and troubleshooting depending on project productsMobile Devices and NetworkingYour TasksA Deskside Support Analyst is required by a global IT Services provider who are...
-
Deskside Support Analyst
vor 1 Monat
Brisbane, Österreich Hemmersbach GmbH & Co. KG VollzeitOnsite level 2 IT support for your users in hardware and software problems18 months of IT experience (or equivalent)Ability to build relationshipsExperience in OS, Apps and H/W installation and troubleshooting depending on project productsMobile Devices and NetworkingYour TasksA Deskside Support Analyst is required by a global IT Services provider who are...
-
Senior Technical Support Analyst
vor 2 Wochen
Brisbane City, Österreich Workday, Inc. Vollzeit1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality Senior Technical Support Analyst page is loaded Senior Technical Support Analyst Apply remote type Flex locations Australia, QLD, Brisbane Auckland 152 time type Full Time posted on Posted 9 Days Ago job requisition id...
-
Storage Support Engineer- Level 2
vor 1 Woche
Willoughby City Council, Österreich Lenovo VollzeitWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...
-
Security Operations Centre Analyst Level 2
vor 4 Wochen
Gold Coast City, Österreich Derivco VollzeitSecurity Operations Centre Analyst Level 2At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.We are also Platinum partners with vendors such as Microsoft and we areproud to say we employ over 2,500 of the brightest minds across...
-
Testing Officer Level 2
vor 2 Wochen
Brisbane, Österreich The State of Queensland VollzeitQueensland Treasury(Organisation site )Technology; Operations & Enforcement; Queensland Revenue Office; Brisbane CityAn A05 Testing Officer - Level 2 vacancy is available in the Technology Division of the Queensland Revenue Office.The Testing team within the Platform Engineering branch has the responsibility to test all changes, enhancements and corrections...
-
CCM Developer
vor 4 Wochen
Brisbane City, Österreich Australian Retirement Trust Pty Vollzeit2 days ago Be among the first 25 applicants Are you an experienced software professional with a passion for creating high-quality customer communication solutions? We're seeking an Analyst Programmer to join our team and contribute to the development of our Quadient Inspire-based correspondence platform.Why join us?We're a #hybrid-work organisation...
-
CCM Developer
vor 4 Wochen
Brisbane City, Österreich Australian Retirement Trust Pty Vollzeit2 days ago Be among the first 25 applicants Are you an experienced software professional with a passion for creating high-quality customer communication solutions? We're seeking an Analyst Programmer to join our team and contribute to the development of our Quadient Inspire-based correspondence platform.Why join us?We're a #hybrid-work organisation...
-
Senior ERP Support Analyst | Brisbane
vor 3 Wochen
Brisbane City, Österreich Datacom VollzeitOur purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. The Nuts and BoltsWe have over 6,500 people across our offices, and generate an annual revenue of over $1.49 billion, this makes us one of Australasia's largest professional IT services...
-
Logistics Support Analyst
vor 1 Monat
Brisbane City, Österreich Rheinmetall AG VollzeitRheinmetall Defence Australia Pty Ltd in BrisbaneJoin the Integrated Logistic Support (ILS) team today.ILS works as part of the Engineering Department to deliver the best products and services to our customers from Technical Supportability through to instructional design and delivery. This is a rare chance to join a collaborative team of logisticians,...
-
Project Support Analyst
vor 3 Wochen
Brisbane City, Österreich Peoplebank Australia Ltd VollzeitAbout the roleThis position supports Agile Delivery Leads and Senior Project Managers in timely, budget-conscious project delivery. The Analyst will handle governance and delivery tasks as assigned.ResponsibilitiesProject Level Support: Support the project manager in all aspects, including meetings. Assist with Agile ceremonies, hybrid Ways of Working, and...
-
IT Support Specialist
vor 1 Monat
Brisbane City, Österreich SANDHILLS PUBLISHING VollzeitTechnology & Development IT Support Specialist Careers & Internships | Sandhills Global Career & Internships - Technology & Development HOME CAREERS AND INTERNSHIPS IT Support Specialist IT Support SpecialistBrisbane, Queensland, Australia The IT Support Specialist provides technical assistance and support for incoming queries and issues related to...
-
IT Support Specialist
vor 4 Wochen
Brisbane City, Österreich SANDHILLS PUBLISHING VollzeitTechnology & Development IT Support Specialist Careers & Internships | Sandhills Global Career & Internships - Technology & Development HOME CAREERS AND INTERNSHIPS IT Support Specialist IT Support SpecialistBrisbane, Queensland, Australia The IT Support Specialist provides technical assistance and support for incoming queries and issues related to...
-
Lead Software Developer
vor 1 Woche
Brisbane City, Österreich Chameleon Software VollzeitDevelopers/Programmers (Information & Communication Technology) Chameleon Software provides software solutions to the rehabilitation and allied health sector. We are a professional and friendly values-based team with a strong focus on customer satisfaction. We place a strong emphasis on our own personal performance excellence, professional fulfilment,...
-
Project Support Analyst
vor 3 Wochen
Brisbane City, Österreich M&T Resources VollzeitWe are looking for a Project Support Analyst to join one of our clients in the Insurance Sector.12 Month Contract OpportunityWFH 3 days a weekAs the Project Support Analyst you will sit within a group that exists to protect, detect and respond to both Cyber and physical security threats to our clients people, information and assets.This role will support...
-
Principal Systems Support Analyst
vor 4 Wochen
Brisbane City, Österreich Queensland Health VollzeitBusiness/Systems Analysts (Information & Communication Technology)Government - State (Government & Defence) The Principal Systems Support Analyst will proactively assess the effectiveness of the SAP HR/Payroll solution including the analysis of logged issues and liaise closely with stakeholders to solve problems and recommend modifications to improve...
-
Principal Systems Support Analyst
vor 4 Wochen
Brisbane City, Österreich Queensland Health VollzeitBusiness/Systems Analysts (Information & Communication Technology)Government - State (Government & Defence) The Principal Systems Support Analyst will proactively assess the effectiveness of the SAP HR/Payroll solution including the analysis of logged issues and liaise closely with stakeholders to solve problems and recommend modifications to improve...
