Operations Service Delivery Manager
vor 2 Wochen
Do you have a passion for delivering a positive client experience? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level.
As an Operations Service Delivery Manager – Associate in the Fund Services Operations team, you will be responsible for acting as the daily contact and first point of escalation for clients and internal operations teams. You will take ownership of the issue and will assess, coordinate and manage the issues with the assistance of the relevant internal teams ensuring that service delivery standards are continuously in alignment with the terms of the service level agreement between J.P. Morgan and the client. You will exhibit an ability to work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service. In your new role, you will also have a high degree of autonomy in the management of your client base, however you must be able to exercise reasonable judgment regarding the escalation of issues to the Relationship Manager, your client service team manager, and to appropriate operations managers.
Job responsibilities
- Establish schedule of service reviews with service delivery partners and conduct/run service reviews, and incorporate service metrics and client reporting.
- Be responsible for follow through on service delivery issues emanating from service reviews.
- Create and maintain “Paths to Green” for service functions operating below client expectations.
- Facilitate regular communication across all internal teams to support consistent service delivery (virtual team meetings).
- Establish a rapport with the client that allows for joint tactical planning for client and J.P. Morgan driven initiatives.
- Take a lead role in all service delivery initiatives.
- Be conversant in each product provided to the client from J.P. Morgan with a focus on the superannuation funds segment.
- Understand how your clients interact and impact each product group, and leverage this knowledge to facilitate timely problem resolution between client and J.P. Morgan Operations teams.
- Act as the subject matter expert in one or more product areas, and ensure you proactively seek to understand internal, client or industry changes associated with their subject matter areas and drive that information for the benefit of the team.
- Manage internal virtual service team involved in service delivery activities for the client.
Required qualifications, capabilities, and skills
- Minimum 5 years relevant industry experience in the financial services sector.
- Relevant knowledge and experience will be considered in conjunction with related business degree, or industry recognized training ((Certified Practising Accountant (CPA), Association of Chartered Certified Accountants (ACCA), Security Industry Association (SIA), The Australian Financial Security Authority (AFSA)).
- Demonstrated experience in, exposure to and interest in global financial markets.
- Demonstrated experience and exposure to complex superannuation fund client base.
- Demonstrated experience in and exposure to investment administration products including Portfolio Accounting, Unit Pricing, Financial Accounting.
- Demonstrated experience and exposure to Investment Middle Office, Performance and complex Fund Structure services.
- Demonstrated experience in forming, building and leveraging internal and external client relationship.
- Proactively responds and adapts to change on a personal and professional level. Supports and influences strategies to support business transformations and enhancements to current practices.
- Supports, drives and influences the goals and strategies of business by taking initiative, engaging others, expressing ideas and challenging the status quo and effectively representing the Business function.
- Actively demonstrates leadership, influencing and change management behaviours.
- Takes accountability for issues and actions and leverages relationships to ensure client and internal expectations are met.
Preferred qualifications, capabilities, and skills
- Team player
- Effective influencing and negotiation skills
- Effective and proven presentation skills
- Excellent communication skills
- Effective attention to the identification, prioritization and resolution/escalation of risk issue.
- Continuously displays effective analytical and decision making skills
- Ability to work under pressure, prioritise appropriately, meet deadlines and juggle simultaneous demands.
-
Sydney, Österreich Amazon VollzeitRegional Learning Manager, Delivery ServicesJob ID: 2638907 | Amazon Commercial Services Pty LtdThe Regional Learning Manager, will be responsible for executing the strategy for learning and development initiatives that support the business objectives of Delivery Services Australia to include all Operations teams. They will play a critical role in the ACES...
-
Service Delivery Manager
vor 1 Woche
Sydney, Österreich FIS Global VollzeitPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 5 - 10%FIS is a Fortune 500 global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, as well as consulting and outsourcing solutions. FIS serves...
-
IAM Operation Delivery Manager
vor 2 Wochen
Sydney, Österreich ING Bank N.V. VollzeitING Australia is looking for an experienced “IAM Operation Delivery Manager” to join our Identity and Access management team for this newly created position based in Sydney. As a senior member of the IAM team, manage a team of IT Security Analysts (ITSA) with the primary focus of monitoring, reporting and improving the access requests, maintaining a...
-
Client Operations Manager
vor 3 Wochen
Sydney, Österreich JPMorgan Chase & Co VollzeitAre you a client focused professional with a passion for Service Delivery? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team...
-
Operations Manager
vor 4 Wochen
Sydney, Österreich Choice Logistics, Inc. VollzeitPosition Overview The Operations Manager will be accountable for vendor performance and relationship management in a defined region or territory. They will collaborate with internal and external groups to deliver favorable business outcomes. Job Responsibilities Manage relationships with courier companies within the assigned region as it applies to all...
-
Operations Service Manager
vor 2 Wochen
Sydney, Österreich Delta Air Lines, Inc. VollzeitHow you'll help us Keep Climbing (overview & key responsibilities) The Operations Service Manager directs and supports Airport Customer Service "ACS" personnel in all operational-related activitiesand non-routine situations. The OSM will support all airport operations as it implements ACS processes, projects, and initiatives related to Delta's business...
-
Sydney, Österreich Amazon VollzeitRegional Learning Manager, Delivery Services ACES Learning and Talent DevelopmentJob ID: 2568336 | Amazon Commercial Services Pty LtdThe Regional Learning Manager, will be responsible for executing the strategy for learning and development initiatives that support the business objectives of Delivery Services Australia to include all Operations teams. They...
-
Sydney, Österreich Amazon VollzeitDescription The Regional Learning Manager, will be responsible for executing the strategy for learning and development initiatives that support the business objectives of Delivery Services Australia to include all Operations teams. They will play a critical role in the ACES Learning team, supporting change & development within the organisation and...
-
Sydney, Österreich Amazon VollzeitLearning Program Manager, Delivery Services ACES Learning and Talent DevelopmentJob ID: 2641659 | Amazon Commercial Services Pty LtdThe Delivery Services Learning Program Manager will be responsible for executing the strategy for learning and development initiatives that support the business objectives of the Delivery Services Operations team. The Learning...
-
Operations Manager
vor 2 Wochen
Sydney, Österreich Darumatic DevOps Consulting VollzeitLocation: Artarmon, NSWSalary: $120k - $125k salary + super Working arrangement: Mainly required to be on-site. This role is based in Artarmon, NSW.Benefits: Optional use of company vehicle for commuting purposesOur client, a leader in the Print industry, is seeking an experienced Operations Manager to oversee their dynamic team and ensure operations are...
-
Operations Supervisor
Vor 7 Tagen
Sydney, Österreich Amazon VollzeitJob ID: 2622357 | Amazon Commercial Services Pty LtdAmazon Logistics is looking for an Operations Lead to support the Operations Shift Manager & Delivery Station Manager to drive innovation and execution in transportation networks. You should have the drive to motivate a team of individuals to meet targets and productivity expectations in line with company...
-
Vice President, Professional Service Delivery ASPAC
vor 3 Wochen
Sydney, Österreich OpenText VollzeitThe Vice President, Professional Service Delivery ASPAC will lead the implementation of projects for OpenText software solutions in the Asia Pacific Region Reporting to SVP of Professional Services and serving as an integral member of the senior leadership team, this vice president will manage the projects in the Asia Pacific Region, develop the project...
-
Service Transition Manager
vor 1 Monat
Sydney, Österreich Experis ManpowerGroup Sp. z o.o. VollzeitClient - Global IT business Long Term Contract role Service Transition Manager with focus on managed services is a must Location - Sydney or Newcastle based (Hybrid working arrangement) Our global IT client is looking for a solid Transition Manager to join their growing project team in Sydney or Newcastle. Responsibilities: Responsible for deliverables...
-
Information Technology Operations Manager
vor 1 Woche
Sydney, Österreich Invisible Partners VollzeitWe are working with a leading sustainable and environmentally responsible organisation regarding the opportunity for an experienced ICT Manager. The organisation is striving towards maturing & optimising ICT operations and ensuring efficient management of resources, whilst prioritising their commitment to environmental accountability.As the ICT Manager you...
-
Project Delivery Manager
vor 4 Wochen
Sydney, Österreich Humm group Vollzeithummgroup(ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending.We help people buy everything, everywhere, every day. Our product ecosystem of instalments, credit cards, and business financing products has been designed around the core needs of today's...
-
Transition Manager
vor 1 Monat
Sydney, Österreich Experis ManpowerGroup Sp. z o.o. VollzeitClient - Global IT business Long Term Contract role Transition Manager with focus on managed services is a must Location - Sydney or Newcastle based (Hybrid working arrangement) Our global IT client is looking for a solid Transition Manager to join their growing project team in Sydney or Newcastle. Responsibilities: Responsible for deliverables against...
-
Engagement Manager
vor 1 Monat
Sydney, Österreich Oliver Wyman Group VollzeitTransportation & Services â Operations, Engagement ManagerAbout UsOliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 5000+ professionals help clients...
-
Operations Manager
vor 1 Woche
Sydney, Österreich Core Talent Pty VollzeitORGANISATION OVERVIEWOur client is an Australian owned business with locations and manufacturing facilities in Queensland, NSW and Victoria. Our client is a world class supplier of dairy based products, services and solutions to the retail, foodservice and food ingredients markets. They prides itself on ensuring all products are produced with utmost quality...
-
Operations Manager
vor 3 Wochen
Sydney, Österreich OKXhas VollzeitAbout the Opportunity Reporting the the Operations Lead, the Operations Manager will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring significant impact to the organisation in terms of operational efficiency and effectiveness. The Operations Manager is mainly responsible for identifying areas of improvement within the...
-
Operations Safety Manager
vor 1 Tag
Sydney, Österreich dnata VollzeitOVERALL PURPOSE OF THE POSITIONAs the Operations Safety Manager, your primary objective is to provide leadership and safety expertise to our operation ensuring the allocation of safety resources and effectiveness of safety activities.You will oversee Safety Business Partners establish and enhance operational safety programs and collaborate with operational...
