Client Operations Manager
vor 2 Monaten
Are you a client focused professional with a passion for Service Delivery? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level.
As a Client Operations Manager in the Fund Services Operations team, you will be the daily contact and first point of escalation for clients and internal operations teams. You will take ownership of the issue and will assess, coordinate, and manage the issues with the assistance of the relevant internal teams ensuring that service delivery standards are continuously in alignment with the terms of the service level agreement between J.P. Morgan and the client.
In your new role, you will exhibit an ability to work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service. You will have a high degree of independence in the management of your client base, however you must be able to exercise reasonable judgment regarding the escalation of issues to the Relationship Manager, their Client Service team manager, and to appropriate Operations managers.
Job Responsibilities
- Establish schedule of service reviews with service delivery partners and conduct/run service reviews, and incorporate service metrics and client reporting.
- Be responsible for follow through on service delivery issues emanating from service reviews.
- Create and maintain “Paths to Green” for service functions operating below client expectations.
- Facilitate regular communication across all internal teams to support consistent service delivery (virtual team meetings)
- Establish a rapport with the client that allows for joint tactical planning for client and J.P. Morgan led initiatives.
- Take a lead role in all service delivery initiatives.
- Conduct analysis of query trends, root cause analysis and deep dives to improve client experience and remove operational roadblocks
Required qualifications, capabilities, and skills
- Minimum 8 years relevant financial services industry experience within Fund Accounting or Fund Services.
- Relevant knowledge and experience will be considered in conjunction with related business degree, or industry recognized training ((Certified Practising Accountant (CPA), Association of Chartered Certified Accountants (ACCA), Security Industry Association (SIA), The Australian Financial Security Authority (AFSA)).
- Strong sense of ownership and understanding of Securities Services and in particular Funds Services.
- Ability to work under pressure, prioritise appropriately, meet deadlines and juggle simultaneous demands.
- Demonstrated working knowledge of fund accounting processes and deliverables.
- Proven high performance track record within operational teams.
- Proactively respond and adapt to change on a personal and professional level. Support and influence strategies to support business transformations and enhancements to current practices.
- Support, drive and influence the goals and strategies of business by taking initiative, engaging others, expressing ideas and challenging the status quo and effectively representing the Business function. Demonstrate leadership, influencing and change management behaviours.
- Excellent communication skills and effective influencing and negotiation skills.
Preferred qualifications, capabilities, and skills
- Take accountability for issues and actions and leverage relationships to ensure client and internal expectations are met.
- Effective analytical and decision making skills.
- Attention to the identification, prioritization and resolution/escalation of risk issues.
-
Client Operations Manager
vor 4 Wochen
Sydney, Österreich JPMorgan Chase & Co. VollzeitAre you a client focused professional with a passion for Service Delivery? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team...
-
Client Tax Manager Operations
Vor 2 Tagen
Sydney, Österreich ISTITUTO MARANGONI VollzeitAre you a detail-oriented professional with a passion for Client Tax? The Tax Services team is an integral part of Securities Services business and plays an active role in supporting J.P. Morgan’s fund services business and clients with respect to their tax reporting operations. Clients include large industry superannuation funds and managed investment...
-
Fund Operations
Vor 5 Tagen
Sydney, Österreich JPMorgan Chase & Co. VollzeitDo you have a passion for delivering a positive client experience? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you...
-
Operations Manager
Vor 5 Tagen
Sydney, Österreich Darumatic DevOps Consulting VollzeitLocation: Artarmon, NSWSalary: $120k - $125k salary + super Working arrangement: Mainly required to be on-site. This role is based in Artarmon, NSW.Benefits: Optional use of company vehicle for commuting purposesOur client, a leader in the Print industry, is seeking an experienced Operations Manager to oversee their dynamic team and ensure operations are...
-
Executive, Client Success Operations
vor 4 Wochen
Sydney, Österreich Ascenda Loyalty Pte Ltd VollzeitNice to Meet You! We are Ascenda Ascenda provides the rewards infrastructure for leading financial services brands across the world. Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex,...
-
Executive, Client Success Operations
vor 1 Monat
Sydney, Österreich Ascenda Loyalty Pte Ltd VollzeitNice to Meet You! We are Ascenda Ascenda provides the rewards infrastructure for leading financial services brands across the world. Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex,...
-
Operations Manager
Vor 5 Tagen
Sydney, Österreich Ultimate Performance VollzeitJoin Our Team in Sydney: A Pioneering Opportunity at Ultimate Performance Have you ever dreamed of making a significant impact in the vibrant heart of Sydney with a globally recognized leader in personal training? Ultimate Performance, spanning from Sydney to L.A., offers an unparalleled career opportunity for a dynamic Operations Manager to join our...
-
Sydney - Operations Manager
Vor 5 Tagen
Sydney, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. | My Account Options Job Description - Sydney - Operations Manager (03WK8) Sydney - Operations Manager AU-NSW-Sydney Position Summary This position is responsible for the daily operation of Contact Center operations servicing the Australian market. The Operations Manager role will include...
-
Operations Manager
Vor 5 Tagen
Sydney, Österreich Addisons VollzeitAddisons currently has an exciting new opportunity for an Operations Manager to join our esteemed Shared Services team on a full-time or part-time basis. As the Operations Manager, you will work closely with the General Manager and the leadership team to align strategic and operational initiatives, ensuring the successful execution and completion of all...
-
Account Operations Manager
Vor 5 Tagen
Sydney, Österreich Scaler Global Inc. VollzeitThe position is a unique opportunity to work at a mission-driven startup that offers data tools designed to guide the real estate market to a net-zero carbon future. Our platform allows investors and fund managers to get meaningful and actionable data to improve their assets' ESG performance and reduce their footprint on the planet. In this role, you will...
-
Operations Manager
Vor 5 Tagen
Sydney, Österreich Excelbm VollzeitExcel Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets for over 22 years. Our core in-house services include Building Management, Concierge and Cleaning Services, and we manage a large portfolio of high-profile clients based in Sydney and foster an environment of...
-
Turf Operations Manager
Vor 5 Tagen
Sydney, Österreich Green by Nature VollzeitAbout the RoleAs an Operations Manager, you will play a critical role in ensuring the smooth operation of our turf management division. You will oversee a team of contract managers, ensuring all turf maintenance operations are executed seamlessly. The ideal candidate will possess a strong background in turf management, excellent organisational skills, and a...
-
Procurement Operations Manager
Vor 5 Tagen
Sydney, Österreich Michael Page Australia VollzeitAbout Our ClientOur client has exclusively partnered with Michael Page to support their significant growth in Sydney. Their success in the FMCG industry provides an opportunity for the successful candidate to grow with the business. Job Description The successful candidate will be responsible for:Managing operational procurement spend across manufacturing...
-
Client Tax Operations
vor 2 Monaten
Sydney, Österreich JPMorgan Chase & Co. VollzeitAre you a detail-oriented professional with a passion for Client Tax? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where...
-
Client Tax Operations
vor 4 Wochen
Sydney, Österreich JPMorgan Chase & Co. VollzeitAre you a detail-oriented professional with a passion for Client Tax? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where...
-
General Manager, Operations
vor 3 Wochen
Sydney, Österreich Talent Web Property VollzeitGeneral Manager, Operations (construction) THE COMPANYOur client is a high performing and well-respected Construction, fitout and refurbishment business with an enviable portfolio of delivered projects spanning the past 25 years. Their close-knit team of construction professionals have a client centric reputation seeing them deliver beyond client...
-
Client Service Manager, Officer
vor 1 Monat
Sydney, Österreich State Street VollzeitWho we are looking forWe are currently looking for an experienced Client Service Manager to join our Client Service Team.Why this role is important to usState Street Global Delivery, provides asset owners and managers with a wide range of support, from core custody, accounting and fund administration to complete servicing for complex alternative assets like...
-
Client Service Manager, Officer
vor 4 Wochen
Sydney, Österreich State Street VollzeitWho we are looking forWe are currently looking for an experienced Client Service Manager to join our Client Service Team.Why this role is important to usState Street Global Delivery, provides asset owners and managers with a wide range of support, from core custody, accounting and fund administration to complete servicing for complex alternative assets like...
-
Operations Manager
Vor 5 Tagen
Sydney, Österreich Cater Care Group VollzeitCater Care is seeking a dynamic and experienced Operations Manager to join our team in Sydney. As an integral part of our Operations department, this permanent full-time position offers a fantastic opportunity for a talented individual to make a significant impact within the aged care contract catering. If you are passionate about leading and driving...
-
Client Manager
vor 1 Monat
Sydney, Österreich Advertising Industry Careers VollzeitThe purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.Job Title:Client ManagerJob Description:Carat is the world’s first media agency...
