Client Service Manager, Officer
vor 3 Wochen
Who we are looking for
We are currently looking for an experienced Client Service Manager to join our Client Service Team.
Why this role is important to us
State Street Global Delivery, provides asset owners and managers with a wide range of support, from core custody, accounting and fund administration to complete servicing for complex alternative assets like OTC derivatives and private equity. Â We also deliver innovative performance measurement and analytics tools, giving our clients information they need to make better-informed decisions. State Street is among the worldâs leading institutional investment servicing providers.Â
State Street Global Services, provides the essential financial infrastructure for delivering effective investment servicing solutions globally. Our capabilities in asset servicing, operations outsourcing and analytics enable our clients to manage operational risk, optimize their cost structures, enhance the value of their services and act on growth opportunities â across all major markets. Our combination of consistency and creativity is what helps our clients face the future with confidence
Â
What you will be responsible for
As Client Service Manager, you will
Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Streetâs full range of services as their needs and our services evolve
Manage activities in servicing client relationships and client operations i.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact, and escalate unresolved issues to senior management as needed
Keep senior management informed of new developments, service issues, and new business opportunities
Facilitate cross-functions/teams communication to resolve client issues/queries and deliver high quality services
Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation
Provide Subject Matter Expertise for new business on-boarding and other projects as required
Drive relevant project work to improve client service
Lead continuous evaluation of team operations, encouraging innovative ideas to enhance efficiency, reduce risk or increase revenue
Review broad array of operating standards driving innovation, strategic opportunities and best practices
Effectively deliver key messages & communication to ensure relevant parties are informed of any clientâs activities
Assist with compliance/fiduciary reviews, controls, and audits as appropriate
Sound risk and compliance controls with immediate resolution of non-compliant items identified
Adhere to State Street corporate policies and procedures including but not limited to the Standard of Conduct
Perform other duties as required
What we value
Strong leadership skills - the candidate must be very comfortable with taking on responsibility and accountability.
Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
Strong change agent â the team and company generally are undergoing a significant amount of change and transformation in terms of processes, operating model and business requirements. We need someone who is willing to embrace and address these challenges.
Strong technical, critical thinking and creative thinking skills â the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.
Education & Preferred Qualifications
The successful candidate will have experience in custody / fund accounting / fund administration environment with significant exposure to both BAU tasks and client services.
Our Business needs you to help drive our APAC strategy forward and successfully achieve our corporate goals. Your ability to lead, motivate and inspire others to achieve these goals coupled with your dedication to contributing to team success will see you excel in this role.
You will possess a high level of professional maturity and be able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience.
Previous financial services experience and market knowledge are essential.
Your related degree qualifications or business studies will be highly desired.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation weâre making our mark on the financial services industry. For more than two centuries, weâve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. Youâll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employeesâ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
-
Client Service Officer
vor 4 Wochen
Sydney, Österreich HUB24 Group VollzeitHUB24 Operations – HUB24 Client Services / Due to an internal promotion, we are looking for an experienced Client Service Officer to join our award winning Contact Centre team, based in the Sydney office. You will be part of a professional, fun and vibrant culture where the primary responsibility is to provide exceptional service and maximise customer...
-
Client Service Officer
vor 3 Wochen
Sydney, Österreich HUB24 Group VollzeitHUB24 Operations – HUB24 Client Services / Due to an internal promotion, we are looking for an experienced Client Service Officer to join our award winning Contact Centre team, based in the Sydney office. You will be part of a professional, fun and vibrant culture where the primary responsibility is to provide exceptional service and maximise customer...
-
Client Services Officer
vor 1 Monat
Sydney, Österreich Charterhouse Recruitment (Australia) VollzeitClient Services OfficerOpportunity to work for a market leading Mid Tier Accounting firm Gorgeous state of the art offices, in the heart of Sydney CBDPermanent position, working 8.30am – 5pm Monday to Friday About the company: Our client is looking for a friendly and dynamic Client Services Officer to complement their friendly team and help them to manage...
-
Client Service Officer
vor 4 Wochen
Sydney, Österreich Class Limited VollzeitHUB24 Operations – HUB24 Client Services / HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather...
-
Client Service Officer
vor 3 Wochen
Sydney, Österreich Class Limited VollzeitHUB24 Operations – HUB24 Client Services / HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather...
-
Client Service Officer
vor 4 Wochen
Sydney, Österreich HUB24 Limited VollzeitHUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people.We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...
-
Client Service Officer
vor 1 Woche
Sydney, Österreich HUB24 Group VollzeitHUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people.We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...
-
Client Service Officer
vor 3 Wochen
Sydney, Österreich HUB24 Limited VollzeitHUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people.We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...
-
Client Services Manager
vor 1 Monat
Sydney, Österreich Capstone Recruitment Pty Ltd VollzeitAbout The ClientA University engaged with the real and often complex problems and opportunities that define our lives. They aspire to be a different type of university. Over the years, they have grown to become the centre of a vibrant local and global community.This University is ranked amongst the top employers in the Australian Workplace Employers Index,...
-
Client Services Officer
vor 2 Monaten
Sydney, Österreich Molanderrecruiting VollzeitLarge, mid-tier consulting firm in Sydney CBDGreat opportunity for someone who would like to start their professional career within reception and administrationExcellent working culture with several employee benefitsWork-life-balance and further progression for their staffThe ClientThis is a large firm with approximately 250 staff in the Sydney CBD office....
-
Client Services Assistant
vor 3 Wochen
Sydney, Österreich Boston Consulting Group VollzeitWHAT YOU'LL DOReporting to the Sydney Operations Services Senior Manager, the Client Services Assistant will work effectively as part of the Client Services Team, to carry out a diverse range of office and administration tasks to ensure the seamless running of daily operations.Responsibilities will include coordinating office logistics, meeting room...
-
Client Services Assistant
vor 3 Wochen
Sydney, Österreich Boston Consulting Group VollzeitWHAT YOU'LL DOReporting to the Sydney Operations Services Senior Manager, the Client Services Assistant will work effectively as part of the Client Services Team, to carry out a diverse range of office and administration tasks to ensure the seamless running of daily operations.Responsibilities will include coordinating office logistics, meeting room...
-
Client Services Manager
vor 4 Wochen
Sydney, Österreich Certis Security Australia VollzeitSearch by Keyword Select how often (in days) to receive an alert: The Account Manager is responsible for ensuring that client contractual expectations are met and are within the guidelines of our Quality Management System. This role is responsible for the effective management of accounts & acquiring new business to deliver budget expectations.Key...
-
Client Services Administrator
vor 4 Wochen
Sydney, Österreich Charterhouse Recruitment (Australia) Vollzeit1 x Client Services AdministratorOpportunity to work for a market leading Mid Tier Accounting firm Gorgeous state of the art offices, in the heart of Sydney CBDCompetitive Salary – up to $90,000 package Permanent position, working 8.30am – 5pm Monday to Friday Our client is looking for a friendly and dynamic Client Services Administrator to complement...
-
Client Services Administrator
vor 3 Wochen
Sydney, Österreich Charterhouse Recruitment (Australia) Vollzeit1 x Client Services AdministratorOpportunity to work for a market leading Mid Tier Accounting firm Gorgeous state of the art offices, in the heart of Sydney CBDCompetitive Salary – up to $90,000 package Permanent position, working 8.30am – 5pm Monday to Friday Our client is looking for a friendly and dynamic Client Services Administrator to complement...
-
Client Service Executive
vor 1 Monat
Sydney, Österreich Consortiumclemenger VollzeitWe are looking for an experienced customer service individual to join our Client Service team based in Pemulwuy. 07th May, 2024 We are looking for a Client Service Executive - Samsung to join our dynamic and friendly team to build robust client relationships and look at innovative ways to add value to our client's business. About the Role:This role...
-
Client Services Officer
vor 1 Monat
Sydney, Österreich Equity Trustees Ltd VollzeitDo you have excellent organisational skills and enjoy providing support to teams while ensuring clients receive exceptional experiences? Are you comfortable working in a fast-paced environment and can you handle multiple tasks at once while maintaining a positive attitude? If you possess a sharp eye for detail, high emotional intelligence, and resilience, we...
-
Client Service Coordinator
vor 1 Monat
Sydney, Österreich Arthur J. Gallagher & Co. (AJG) VollzeitIntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Client Manager
vor 4 Wochen
Sydney, Österreich Advertising Industry Careers VollzeitThe purpose of this role is to support the Trading Directors within the business, tasked with assisting Directors in managing day to day relationships with media partners and to work with account teams to support the delivery of best-in-class campaigns.Job Title:Client ManagerJob Description:dentsu is a network designed for what’s next, helping clients...
-
Client Relationship Manager
vor 2 Monaten
Sydney, Österreich Renascent Australia VollzeitWe are seeking a motivated Client Relationship Manager to join the team. Reporting to the Business Development Manager you will be joining a welcoming and supportive team that strives to always put the client first, uphold integrity and the highest degree of professionalism. This is a great role to continue the development of your personal and technical...
