Senior Consultant

vor 4 Wochen

Sydney, Österreich Innovior Vollzeit

Role: Senior Consultant - ServiceNow
This role reports to the Head of Managed Services at Innovior and is an Integral member of the ServiceNow practice. Specialist Managers take on the role of a Scrum Master across all ServiceNow application and deployment projects (Internal and external) and not only manage the managing the implementation, customization, and integration of ServiceNow ITSM solutions but also key part of the solution architecture, requirements gathering and traceability and change management (train-the-trainer) initiatives. From day 1, you would be part of a dynamic team culture where you would have the opportunity to mentor junior team members, perform advisory roles with the clients and contribute to the practice growth and work on some innovative projects that are making a difference for our clients.

Applications for this role are open from 23rd Feb 2024 -23 Mar 2024

Objectives of this role:
• Customer centricity - Take on the scrum master role and work with client/ Internal product owner to translate functional and non-functional requirements into outcomes based projects, along with the ability to identify the organisational change management requirements and communication plan needs for the project/ program of work.
• Its more than management - Focus on prioritizing the outcomes at a program levelthereby providing flexibility for releasing functionality into production and operational outcomes. Be able to create and maintain project plans, schedules, and budgets as well as cross collaborate with Delivery Managers to manage project risks, issues, and scope changes, ensuring project deliverables are completed on time and within budget.
• Flag bearer for CX and DevOps culture (Continuous Transformation to drive Client Experience) - Innovior's Managed Services teams believe in continuous transformation to drive client experience by leveraging best practices combined with Agile deliverymethods to enable customer-success metrics and constantly looking for operational improvements by adopting contemporary ways of working such as automation across reporting, insights, and general management etc.
• Communicator Extraordinaire - Communicate effectively with internal sales leaders as well as service line leads. Be astute in communicating priorities with external vendors,client delivery and operations stakeholders to manage expectations during service restoration and high priority incidents and be able to articulate the ServiceNow success criteria across the functional and non-functional requirements during project delivery.

Key skills to be successful at this role:
• Demonstrated experience (minimum 3+ years) in managing ServiceNow based projects from requirements gathering, design and build, process documentation, technical design, training to support.
• Knowledge and experience of at least 2 ServiceNow Applications / Modules (for e.g. ITSM, CSM, HRSD, GRC etc.)
• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
• Experience with web technologies such as XML, HTML, JavaScript, and web services.
• Knowledge of technical components such as LDAP, SAML/SSO, and integrations that utilise these technologies.
• ServiceNow Certified application developer and/or Certified implementation specialist.
• Experience working with Agile methodologies.
• A valid Australian work permit or Australian citizen.

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