Assessor, Home Claims
vor 4 Wochen
Take the next step. Be part of something bigger at Suncorp.
Canberra, Rest of ACT, Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs
- On road Home Claims Insurance Assessor role
- Permanent, full-time role
- Sydney or ACT Location
Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.
The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of ‘Building futures, and protecting what matters’ for our customers.
The Assessor works closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation of both building and contents items.
This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
The Assessor will be involved in assessing all types of insured events, from small scale impact claims, to major fire and flood claims.
What you’ll do
- Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with Builders, Engineers, Restorers, and Scoping Consultants as well as determine reserve within delegation levels.
- Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including Customers, Claims Managers, Repairers and Suppliers
- Deliver professional and brilliant service when completing on-site, desktop and virtual assessments, interacting with Customers on the Claims Managers request.
- Support the Claims Manager to identify Customer resolution strategies to minimise Customer escalations.
- Determine an appropriate claim fulfilment method that balances Customer needs with business outcomes.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Respond to customer and stakeholder requests within expected or agreed timeframes.
- Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims.
What you’ll bring
- Home Claims insurance experience and/or Home claims Assessing/Loss Adjusting experience
- Experience within the Building trade
- Strong ability to interpret policies and to determine the correct policy response
- Capability to use different technology/systems
- Highly developed organisational and time management skills
- Proven performer in customer service roles
- Skilled in analysis, problem solving, decision making and negotiation skills
Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.
If this opportunity sounds like the challenge you have been looking for please apply online today.
Advertised: 10 Jan 2024 AUS Eastern Daylight Time
Applications close: 19 Apr 2024 AUS Eastern Standard Time
Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
#J-18808-LjbffrWir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Disability Assessor
vor 4 Wochen
Canberra, Österreich Advanced Personnel Management VollzeitAbout the role We are currently expanding our team to conduct single-service disability assessments in the ACT. The assessments comprise Ongoing Support Assessments (OSA), Supported Wage Scheme (SWS) assessments and Workplace Modification Scheme (WMS) assessments under the National Panel of Assessors. OSA – assessments to determine appropriate levels of...
-
Rehabilitation Consultant
vor 13 Stunden
Canberra, Österreich MediRecruit Australia Pty VollzeitWe are looking for a Rehabilitation Consultant to join a leading provider in Canberra.About The RoleWe are looking for an Injury Management Specialist to join a leading provider in Canberra.ResponsibilitiesDrawing upon your extensive experience and strong profile within the industry, the Injury Management Specialist will deliver services and implement...
-
Commercial Manager
vor 4 Wochen
Canberra, Österreich BAE Systems (New) VollzeitBAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. About BAE Systems Digital...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector, Injury Management AdviceFull-time PermanentDetails: Do you have a passion for helping people and want to undertake interesting and impactful work? You can apply that passion to a role supporting the two schemes we manage that provide benefits to help those injured in motor vehicle accidents and private workplace accidents.If you are experienced in...
-
Canberra, Österreich Australian Capital Territory VollzeitDirector Strategy, Planning and PolicyFull-time PermanentDetails: The Business Improvement team sits within the Planning and Delivery Branch for Transport Canberra and undertakes activities and projects aimed at building operational excellence within Transport Canberra through effective undertaking of portfolio responsibilities including future business...
-
Senior Policy Advisor
vor 1 Woche
Canberra, Österreich Australian Digital Health Agency VollzeitPolicy, Planning & Regulation (Government & Defence) The Australian Digital Health Agency (the Agency) is responsible for national digital health services and systems, with a focus on engagement, innovation and clinical quality and safety. Our focus is on putting data and technology safely to work for patients, consumers and the health care professionals...
-
Canberra, Österreich Mccg VollzeitFull-time or part-time positions availableNarrabundah, ACTThe New Horizons Program provides early intervention, counselling and outreach support to families with children and young people (0-18 years) who are showing early signs of mental health concerns or are at risk of developing such.The RoleIn this role you will engage with vulnerable families via a...
