![Rentokil Initial](https://media.trabajo.org/img/noimg.jpg)
Customer Service Consultant
Vor 2 Tagen
We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne. You will be required to come into the office this permanent full-time position.
In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.
We encourage graduates/School leavers to apply. Full on-the-job training will be provided to the right candidates.
The Core Responsibilities In This Role Include
- Receiving inbound calls and email inquiries from Commercial and Residential customers
- Proactively making outbound calls to our existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Scheduling pest services for residential customers
- Converting incoming inquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting calls and internal sales targets
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
- Experience working in customer service or call center environments (essential)
- This is an office-based role so you must be based in Port Melbourne
- Previous experience in phone sales and converting inquiries into sales
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to work in a team environment to support colleagues
- Professional, reliable, and punctual.
- Working from office Monday to Friday
- Strong work life balance culture.
- Employee Assistance Program (EAP)
- Discounted Pest Services
- Employee Referral Program
- Employee cash incentive programs and bonuses
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
Employee Testimonial -
"The onboarding and training I've received has been amazing." At Rentokil Initial, there's a real focus on teamwork, collaboration, support and communication."
Renay Fagan
"There are lots of incentives, rewards and bonuses available at Rentokil Initial."
Carly Shreeve
"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."
Sierra Warrington #J-18808-Ljbffr
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