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Level 1/2 Service Desk Analyst
vor 3 Wochen
This is a diverse role where you will need to be proactive and take initiative.
Responsibilities of the role
- Provide first level contact and convey resolutions to customer issues
- Office 365 hands on Service Desk Support
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Setup customer access and other service requests
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers' expectations
- Ensure proper recording, documentation and closure
- Preserve and grow your knowledge of help desk procedures, products and services
The Experience -
- Proven working experience in providing help desk support
- Office 365 hands on Service Desk Support
- Great communication skills
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Ability to troubleshoot and multi-task
- Customer service orientation
- Networking Experience
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