Service Desk Manager

You will be responsible for overseeing the IT Support Services Desk, ensuring the delivery of high-quality technical support which meets pre-defined SLAs. You will lead a team of support technicians, providing guidance, training, and mentorship to ensure optimal performance and end user satisfaction.Call recording, problem escalation and monthly reporting...

Our client is currently looking for a Service Desk Officer you will be the first POC therefore need excellent customer service skills and are confident about your technical knowledge with the maturity to know when to escalate.This is a diverse role where you will need to be proactive and take initiative. Responsibilities of the role Provide first level...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate...

Health Metrics provides leading, data-driven software solutions for the Residential Aged Care, Retirement Village, Community and Disability Care sectors in Australia and New Zealand. The Company's flagship product is called eCase. It is an end-to-end, enterprise-wide resident management software solution, which manages all aspects of patient management...

Health Metrics provides leading, data-driven software solutions for the Residential Aged Care, Retirement Village, Community and Disability Care sectors in Australia and New Zealand. The Company's flagship product is called eCase. It is an end-to-end, enterprise-wide resident management software solution, which manages all aspects of patient management...

We make a difference, delivering outcomes for millions of members.Join a fast paced and growing team with a global reach.Flexible and inclusive work environment for allAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to...

About the job The Service Desk Engineer will be working closely with the Service Desk Team and will be integral in driving success through quality of Teamwork, Customer service and Service delivery. The successful candidate will excel within our professional, motivated, friendly and fast paced MSP consulting environment while enjoying our enviable people...

About the job The Service Desk Engineer will be working closely with the Service Desk Team and will be integral in driving success through quality of Teamwork, Customer service and Service delivery. The successful candidate will excel within our professional, motivated, friendly and fast paced MSP consulting environment while enjoying our enviable people...

Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere!In 2021 we launched LiSTNR, a curated and personalised...

Leaders IT is in collaboration with one of our Australia's research and innovation organisatoin. They are currently offering an exclusive opportunity to an enthusiastic Graduate Service Desk Officer to join their widespan IT Support community.This role will be more than just an Entry Level Position but more of an opportunity to be part of a Growth and...

Team Leader - Service Desk (See Advertisement) Job posted: 23/05/2024 Job type: Full time / Ongoing - full time Organisation: Country Fire Authority Salary: Salary not specified Occupation: IT and Telecommunications Reference: VG/1795991 Job posted: 23/05/2024 Closes: 06/06/2024 Occupation: IT and Telecommunications Classification: See...

Team Leader - Service Desk (See Advertisement) Job posted: 23/05/2024 Job type: Full time / Ongoing - full time Organisation: Country Fire Authority Salary: Salary not specified Occupation: IT and Telecommunications Reference: VG/1795991 Job posted: 23/05/2024 Closes: 06/06/2024 Occupation: IT and Telecommunications Classification: See...

Who are we? Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is toEntertain, Inform & Inspire all Australians Anytime. Anywhere! In 2021 we launched LiSTNR, a curated and...

Leaders IT is in collaboration with one of our Australia's research and innovation organisatoin. They are currently offering an exclusive opportunity to an enthusiastic Graduate Service Desk Officer to join their widespan IT Support community.This role will be more than just an Entry Level Position but more of an opportunity to be part of a Growth and...

Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere!In 2021 we launched LiSTNR, a curated and personalised...

Service Desk Deputy Shift LeadLocation: Shrivenham, SwindonSalary: Up to 30,000About the Company:Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields, and various university research...

First Focus is Australia'sbestmid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride ourselves...