Customer Success Lead
vor 1 Monat
2 days ago Be among the first 25 applicants
Customer Success Lead at ValPay - Remote - Australia
We are looking for a Customer Success Lead to join our payment business (ValPay) in Australia
As a Customer Success Lead, you will work remotely to provide exceptional customer service to our clients, ensuring that their needs are met and their questions are answered in a timely and professional manner. You'll join a team that delivers a best-in-class, customer-centric support experience. The Customer Success Lead plays a key role in developing this ethos by driving customer satisfaction and quick resolution times. To succeed in this role, we seek a driven, autonomous, and action-oriented professional looking for growth opportunities in their career. This position is pivotal to the success of a new, high-potential business initiative and requires an ambitious, results-oriented problem solver.
Here's a little window into our company: ValPay is an all-in-one payment solution tailored to empower our partners' software platform. Its omnichannel payment platform enables software vendors to accept payments across multiple verticals (e.g., car rental, transportation, travel, healthcare, retail), driving payment solutions for brands globally.
The successful candidate will be based anywhere in Australia, working remotely from home or from any of our offices in Australia
What your day will look like:
- Act as the primary point of contact for stakeholders in the region
- Own customer success and after-sales process to ensure sustainable growth
- Respond to customer inquiries and provide support via email, phone, and chat
- Troubleshoot technical issues with payment processing and work collaboratively with technical teams to resolve them
- Guide clients through the use of our payment processing solutions, ensuring that they can use our systems effectively and efficiently
- Perform daily risk monitoring activities, analyzing transaction logs and documenting discrepancies
- Escalate customer issues to management when necessary
- Keep accurate records of customer interactions and transactions
- Excellent communication skills in English, both verbal and written
- Ability to provide exceptional customer service with a friendly and professional demeanor
- Proficiency in Microsoft Excel is required
- Understanding of the basics of payment processing, including knowledge of payment gateways, credit card processing, and e-commerce, is advantageous
- Ability to troubleshoot technical issues and work collaboratively with technical teams to resolve them
- Detail-oriented with strong organizational skills
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced, always-evolving environment
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries Non-profit Organizations and Primary and Secondary Education
Referrals increase your chances of interviewing at Aspire Software by 2x
Get notified about new Customer Success Lead jobs in Australia.
Sydney, New South Wales, Australia 3 weeks ago
Burleigh Heads, Queensland, Australia 3 days ago
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 2 days ago
Australian Capital Territory, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 month ago
Canberra, Australian Capital Territory, Australia 1 month ago
Sydney, New South Wales, Australia 2 days ago
Melbourne, Victoria, Australia 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrWir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Customer Success Manager
vor 3 Wochen
Brisbane City, Österreich IBM VollzeitIntroductionCustomer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy.CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating...
-
Customer Success Manager
Vor 6 Tagen
Brisbane City, Österreich Actionstep VollzeitActionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...
-
Customer Success Manager
vor 4 Wochen
Brisbane City, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
vor 3 Wochen
Brisbane City, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
vor 4 Wochen
Wollongong City Council, Österreich Renaissance Learning Inc. VollzeitRenaissance Learning Group are recruiting for a Customer Success Manager! Renaissance is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths. Our software helps to enhance literacy and...
-
Customer Success Manager
vor 3 Wochen
Wollongong City Council, Österreich Renaissance Learning Inc. VollzeitRenaissance Learning Group are recruiting for a Customer Success Manager! Renaissance is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths. Our software helps to enhance literacy and...
-
Customer Insights Lead
vor 2 Wochen
Brisbane City, Österreich The State of Queensland VollzeitTransport and Main Roads (Organisation site ) Design & Capability; Customer & Digital Strategy; Queensland Government Customer & Digital Group; Brisbane City As Customer Insights Lead, you will use your deep curiosity, thought leadership, and expertise in quantitative and qualitative methods to research, analyse and develop actionable insights to drive...
-
Customer Experience Lead
vor 1 Monat
Brisbane City, Österreich Swyftx Pty VollzeitAt Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.As the Customer Experience Lead, you'll be instrumental in driving the...
-
Customer Insights Lead
vor 2 Wochen
Brisbane City, Österreich Department of Transport and Main Roads QLD VollzeitOther (Call Centre & Customer Service)Government - State (Government & Defence) In this role you will work with a talented and innovative team that actively supports your career development, and provides the opportunity to work flexibly on whole of government initiatives that make a positive difference to the lives of our citizens.Work in an innovative,...
-
Customer Success Manager
vor 3 Wochen
Brisbane, Österreich IBM VollzeitIntroduction Customer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy. CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and...
-
Customer Success Consultant
vor 2 Wochen
Brisbane, Österreich SilverChef Ltd. VollzeitJob Category: Call Centre and Customer ServiceDo you have a passion for delivering outstanding customer service? Are you solutions-focused and always striving to support customers?Then we’d like to hear from you!At SilverChef, we know work-life balance means something different to everyone. Our team is available Monday to Friday between 7am – 5pm, but...
-
Customer Success Consultant
vor 3 Wochen
Brisbane, Österreich Silver Chef VollzeitJob Type: Permanent - Full TimeLocation: Brisbane- West EndJob Category: Call Centre and Customer ServiceDo you have a passion for delivering outstanding customer service? Are you solutions-focused and always striving to support customers?Then we’d like to hear from you!At SilverChef, we know work-life balance means something different to everyone. Our...
-
Customer Success Consultant
vor 4 Wochen
Brisbane, Österreich Silver Chef VollzeitJob Type: Permanent - Full TimeLocation: Brisbane- West EndJob Category: Call Centre and Customer ServiceDo you have a passion for delivering outstanding customer service? Are you solutions-focused and always striving to support customers?Then we’d like to hear from you!At SilverChef, we know work-life balance means something different to everyone. Our...
-
Customer Insights Lead
vor 3 Wochen
Brisbane City, Österreich Compare the Market VollzeitMarket Research & Analysis (Marketing & Communications) Full time Add expected salary to your profile for insights This job ad is the universe’s way of telling you that you’re currently in the wrong job.Compare the Market – yes, the one with the meerkats – is a high-growth FinTech company on a transformational journey. We are focused on...
-
Senior Customer Success Manager
vor 2 Wochen
Liverpool City Council, Österreich Join Our Team VollzeitIt’s with that in mind that Beyond is currently increasing its investment in the Australian market and looking to add a Senior Customer Success Manager to manage our growing customer base in the market and join our growing Global Customer Experience Team. Reporting to one of our Managers of Customer Success you will have the opportunity to play a key...
-
Project Lead
Vor 2 Tagen
Brisbane City, Österreich Lead Discovery GmbH VollzeitDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for our customers - and for our people.About the role:The purpose of this...
-
Customer Support Team Leader
vor 3 Wochen
Brisbane City, Österreich Cook Group VollzeitOverview Location - Brisbane, Eight Mile Plains Permanent Full Time Hybrid work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with the Customer...
-
Senior Lead
vor 4 Wochen
City of Melbourne, Österreich Hudson AU VollzeitA manufacturer and distributor of sports apparel seeks a Senior Lead - Customer Service to be based in their office in Cremorne. International manufacturer and distributor of sports apparel Flexible hybrid work model Great employee perks and discounts Great work culture and a collaborative team environment. At A Glance: Our client is excited to offer the...
-
Senior Lead
vor 3 Wochen
City of Melbourne, Österreich Hudson AU VollzeitA manufacturer and distributor of sports apparel seeks a Senior Lead - Customer Service to be based in their office in Cremorne. International manufacturer and distributor of sports apparel Flexible hybrid work model Great employee perks and discounts Great work culture and a collaborative team environment. At A Glance: Our client is excited to offer the...
-
Customer Service Team Leader
vor 1 Monat
Brisbane City, Österreich Rentokil Pest Control South Africa VollzeitYour chance to join a market-leading, global organisation Work within a dynamic, supportive, and collaborative team environment Opportunities for growth and development *** Do you have a spark - do you have passion - do you have great positive energy? ***Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join...